Vista Service Pack 1 Problem

  • Thread starter Thread starter bcab17
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bcab17

I'm running 32-bit Vista Home Premium on an HP Laptop that's about 9 months
old. After installing Service Pack 1, whenever the laptop goes into standby
or "sleep" mode after a period of inactivity it won't wake up. When I run my
finger across the touchpad to wake up the laptop all the little blue lights
(an HP thing I guess) light up, which is the normal "wake up", but the
screen remains blank...no curser, nothing. The only thing I can do is press
the power button for a hard shutdown, and then start the laptop up again.
One time it started up ok. Another time it went to a "startup repair"
process. In any case, reverting back to the restore point right before
installing Vista Service Pack 1 fixes the problem. I've tried installing the
Service Pack twice with the same results (and the same "restore" solution).

So, my question is, assuming that Service Pack 1 in a very important windows
update, is there anything I can try to fix this "wake up" problem? I guess a
second question would be, just how important is Service Pack 1, and is it a
mistake to move forward without it?

Thanks,

Bob
 
One thing to try is to see if HP has a driver update for the system.
another thing would be to check in the BIOS to see what the settings are for
the power management along with checking what HP has set up for the power
manager on the laptop
 
bcab17 said:
I'm running 32-bit Vista Home Premium on an HP Laptop that's about 9
months old. After installing Service Pack 1, whenever the laptop goes into
standby or "sleep" mode after a period of inactivity it won't wake up.
When I run my finger across the touchpad to wake up the laptop all the
little blue lights (an HP thing I guess) light up, which is the normal
"wake up", but the screen remains blank...no curser, nothing. The only
thing I can do is press the power button for a hard shutdown, and then
start the laptop up again. One time it started up ok. Another time it went
to a "startup repair" process. In any case, reverting back to the restore
point right before installing Vista Service Pack 1 fixes the problem. I've
tried installing the Service Pack twice with the same results (and the
same "restore" solution).

So, my question is, assuming that Service Pack 1 in a very important
windows update, is there anything I can try to fix this "wake up" problem?
I guess a second question would be, just how important is Service Pack 1,
and is it a mistake to move forward without it?
Click to expand...

Have you check out HP's web site for any solutions?
 
Hi,

Disconnect the power (and if it's a laptop pull the battery out). Wait 20
minutes, then plug it back in and retry.

If it fails again, make careful note at which point it stalls. If it's
during the initial POST, prior to Windows loading, then you have a hardware
problem, possibly a failed hard drive or motherboard. If it seizes after the
transfer to Vista begins, then it's more likely to be a software issue.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP

Windows help - www.rickrogers.org
My thoughts http://rick-mvp.blogspot.com
 
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