Vista randomly resets router

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Guest

Here's the setup:

Vista Home Premium PC <--- Ethernet cable ---> Belkin 54g router < ---
Internet

Almost immediately after starting Windows Vista, the router will turn off
all the lights, then flash the PWR + SYN + DATA + WLAN leds (as part of the
boot routine), followed by the LAN leds. Then it proceeds to reconnect to
the internet.

Anywhere between 2 and 15 minutes later, the router will reset again and so
on.

This behaviour is not seen while running XP.

Any ideas why the router (F5D7630v4) is resetting itself but only when
running Vista?

Thanks in advance for the help.

Chris
 
do you have the latest fimware Belkin router? anything in the router
log or windows event logs?

have you run the tests at
http://www.microsoft.com/windows/using/tools/igd/default.mspx ?

can you do so and paste the results in as a reply?

Here's the setup:

Vista Home Premium PC <--- Ethernet cable ---> Belkin 54g router < ---
Internet

Almost immediately after starting Windows Vista, the router will turn off
all the lights, then flash the PWR + SYN + DATA + WLAN leds (as part of the
boot routine), followed by the LAN leds. Then it proceeds to reconnect to
the internet.

Anywhere between 2 and 15 minutes later, the router will reset again and so
on.

This behaviour is not seen while running XP.

Any ideas why the router (F5D7630v4) is resetting itself but only when
running Vista?

Thanks in advance for the help.

Chris
Click to expand...
--

Barb Bowman
MS Windows-MVP
Expert Zone & Vista Community Columnist
http://www.microsoft.com/windowsxp/expertzone/meetexperts/bowman.mspx
http://blogs.digitalmediaphile.com/barb/
 
The router is an F5D7630v4, and is up to date on firmware.

I'll run said tests, check the logs and let you know.

I'm not at that machine at present, so I'll have to do it later.

Chris
 
OK,
I ran the IGD tests. All of them passed. No problems.

The router is not on the HCL for windows Vista though.

The router did not reset during the tests, however immediately after the
tests finished, the router reset, and took the rest of the network with it.

I've just spent about half an hour bringing all the network devices back up
in the right order so that they are recognised by each other.

If my router passes the IGD tests, and works fine with XP, Linux anything
else, heck even 98, but hook up vista, wait max 10 mins and it resets.

Customer = Dissatisfied.

Chris
 
There isn't a lot more I can suggest. This is apparently a UK
version only router and there's nothing that I can find on Belkin's
support site about it. The only thing I can suggest is to reset the
thing to factory defaults (painful if there is no way to first save
your settings to a file and the upload them later which is what I
was looking for on the Belkin site but I couldn't find any docs).

What else is on your network? Can you provide a list of all devices?

OK,
I ran the IGD tests. All of them passed. No problems.

The router is not on the HCL for windows Vista though.

The router did not reset during the tests, however immediately after the
tests finished, the router reset, and took the rest of the network with it.

I've just spent about half an hour bringing all the network devices back up
in the right order so that they are recognised by each other.

If my router passes the IGD tests, and works fine with XP, Linux anything
else, heck even 98, but hook up vista, wait max 10 mins and it resets.

Customer = Dissatisfied.

Chris
Click to expand...
--

Barb Bowman
MS Windows-MVP
Expert Zone & Vista Community Columnist
http://www.microsoft.com/windowsxp/expertzone/meetexperts/bowman.mspx
http://blogs.digitalmediaphile.com/barb/
 
I can't really bear the thought or MORE factory resets (I only did about 10
in a row last week to repair the damned thing after Belkin trashed my
config!).

The attached devices are as follows:
Wireless
- 2 x Windows XP Home desktops

Wired
- 1 x VISTA Home Premium
- 1 x 24 port LAN switch
- 1 x Belkin F5D7632v4 ADSL Modem Router
- - 1 x XP MCE desktop
- - 1 x 5 port LAN switch
- - - Linux (Ubuntu 7.04) Web/Mail/Sharing Server

That's a rough view of the network.

For a picture view open http://cjsoftuk.dyndns.org/images/NetPlanMS.png in a
web browser.

In addition, there's a Palm and a Windows Mobile handheld that roams around
between the two APs.

The VISTA PC does have XP on it as a primary OS, (as I develop my own
software) but I need to test a web based shell extension in Vista, and it's
not easy without a connection!

Chris

Barb Bowman said:
There isn't a lot more I can suggest. This is apparently a UK
version only router and there's nothing that I can find on Belkin's
support site about it. The only thing I can suggest is to reset the
thing to factory defaults (painful if there is no way to first save
your settings to a file and the upload them later which is what I
was looking for on the Belkin site but I couldn't find any docs).

What else is on your network? Can you provide a list of all devices?
Click to expand...

{SNIP}
 
what happens if you disable IPv6 on the Vista machine and give it a
static private IP and static DNS settings?

i'm curious - what do you run off that 24 port switch?

I can't really bear the thought or MORE factory resets (I only did about 10
in a row last week to repair the damned thing after Belkin trashed my
config!).

The attached devices are as follows:
Wireless
- 2 x Windows XP Home desktops

Wired
- 1 x VISTA Home Premium
- 1 x 24 port LAN switch
- 1 x Belkin F5D7632v4 ADSL Modem Router
- - 1 x XP MCE desktop
- - 1 x 5 port LAN switch
- - - Linux (Ubuntu 7.04) Web/Mail/Sharing Server

That's a rough view of the network.

For a picture view open http://cjsoftuk.dyndns.org/images/NetPlanMS.png in a
web browser.

In addition, there's a Palm and a Windows Mobile handheld that roams around
between the two APs.

The VISTA PC does have XP on it as a primary OS, (as I develop my own
software) but I need to test a web based shell extension in Vista, and it's
not easy without a connection!

Chris



{SNIP}
Click to expand...
--

Barb Bowman
MS Windows-MVP
Expert Zone & Vista Community Columnist
http://www.microsoft.com/windowsxp/expertzone/meetexperts/bowman.mspx
http://blogs.digitalmediaphile.com/barb/
 
It's already static IP, and I THINK IPv6 is off (not sure though).

The 24 port switch is currently idle. Somebody was throwing it out and I
salvaged it!

Chris
 
IPv6 has been disabled, as has LLTD with no effect.

In fact all that's left is:
Client for MS Networks
QoS Packet Scheduler
File and Print Sharing
TCP/IPv4

Although I think I've just found the culprit:

Master browser for the domain.

Literally just now, the router reset, and its boot sequence (I have timed)
is 12 seconds.

In the windows event log:

Log Name: System
Source: BROWSER
Date: 01/06/2007 22:43:11
Event ID: 8033
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: VISTA-PC
Description:
The browser has forced an election on network
\Device\NetBT_Tcpip_{F9A5A3A9-AC4C-4E23-AC9C-DF1B8FFFF99C} because a master
browser was stopped.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="BROWSER" />
<EventID Qualifiers="16384">8033</EventID>
<Level>4</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2007-06-01T21:43:11.000Z" />
<EventRecordID>7841</EventRecordID>
<Channel>System</Channel>
<Computer>VISTA-PC</Computer>
<Security />
</System>
<EventData>
<Data>\Device\NetBT_Tcpip_{F9A5A3A9-AC4C-4E23-AC9C-DF1B8FFFF99C}</Data>
</EventData>
</Event>

Then:

Log Name: System
Source: Tcpip
Date: 01/06/2007 22:43:24
Event ID: 4201
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: VISTA-PC
Description:
The system detected that network adapter Local Area Connection 2 was
connected to the network, and has initiated normal operation.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Tcpip" />
<EventID Qualifiers="16384">4201</EventID>
<Level>4</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2007-06-01T21:43:24.193Z" />
<EventRecordID>7842</EventRecordID>
<Channel>System</Channel>
<Computer>VISTA-PC</Computer>
<Security />
</System>
<EventData>
<Data>
</Data>
<Data>Local Area Connection 2</Data>

<Binary>0000000002002C000000000069100040020000000000000000000000000000000000000000000000</Binary>
</EventData>
</Event>

Oddly, there's just 13 seconds between the events, and ooh, surprise it
matches up with the router boot time.

I can only conclude that there is an issue with the vista master browser
that kills off some router models.

I welcome other suggestions, but I do not think this is a router issue.

Chris


Barb Bowman said:
Please double check and see if IPv6 is off.
Click to expand...
{SNIP}
 
you could test that by rebooting the computer and immediately
stopping the computer browser service and waiting to see what
happens.

IPv6 has been disabled, as has LLTD with no effect.

In fact all that's left is:
Client for MS Networks
QoS Packet Scheduler
File and Print Sharing
TCP/IPv4

Although I think I've just found the culprit:

Master browser for the domain.

Literally just now, the router reset, and its boot sequence (I have timed)
is 12 seconds.

In the windows event log:

Log Name: System
Source: BROWSER
Date: 01/06/2007 22:43:11
Event ID: 8033
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: VISTA-PC
Description:
The browser has forced an election on network
\Device\NetBT_Tcpip_{F9A5A3A9-AC4C-4E23-AC9C-DF1B8FFFF99C} because a master
browser was stopped.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="BROWSER" />
<EventID Qualifiers="16384">8033</EventID>
<Level>4</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2007-06-01T21:43:11.000Z" />
<EventRecordID>7841</EventRecordID>
<Channel>System</Channel>
<Computer>VISTA-PC</Computer>
<Security />
</System>
<EventData>
<Data>\Device\NetBT_Tcpip_{F9A5A3A9-AC4C-4E23-AC9C-DF1B8FFFF99C}</Data>
</EventData>
</Event>

Then:

Log Name: System
Source: Tcpip
Date: 01/06/2007 22:43:24
Event ID: 4201
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: VISTA-PC
Description:
The system detected that network adapter Local Area Connection 2 was
connected to the network, and has initiated normal operation.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Tcpip" />
<EventID Qualifiers="16384">4201</EventID>
<Level>4</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2007-06-01T21:43:24.193Z" />
<EventRecordID>7842</EventRecordID>
<Channel>System</Channel>
<Computer>VISTA-PC</Computer>
<Security />
</System>
<EventData>
<Data>
</Data>
<Data>Local Area Connection 2</Data>

<Binary>0000000002002C000000000069100040020000000000000000000000000000000000000000000000</Binary>
</EventData>
</Event>

Oddly, there's just 13 seconds between the events, and ooh, surprise it
matches up with the router boot time.

I can only conclude that there is an issue with the vista master browser
that kills off some router models.

I welcome other suggestions, but I do not think this is a router issue.

Chris



{SNIP}
Click to expand...
--

Barb Bowman
MS Windows-MVP
Expert Zone & Vista Community Columnist
http://www.microsoft.com/windowsxp/expertzone/meetexperts/bowman.mspx
http://blogs.digitalmediaphile.com/barb/
 
I did, to no avail.

However, I have now found a working solution.

The SSDP Discovery service sends the following SSDP request:

M-SEARCH * HTTP/1.1
Host:239.255.255.250:1900
ST:urn:schemas-upnp-org:device:InternetGatewayDevice:1
Man:"ssdp:discover"
MX:3

This is then followed by a SOAP request and it seems that that message is
what causes a reboot of the router, as at that point Wireshark tells me that
the interface was disconnected and capture was aborted.

In XP, the SSDP discovery service doesn't exist, and it works flawlessly.

I have now disabled permanently the SSDP service and taken UPnP with it as
well as media sharing. Since then the router has behaved fine.

I don't know *what* is wrong with this request, but it certainly doesn't go
down well with my router. I'm just about to reboot to make sure, but i'm
positivie I've hit the nail this time.

Or not! It just reset as I tried to post this message!

I'm gonna keep wireshark running to see if I can identify the issue. (Lovely
program Wireshark, and it runs on Vista!

Chris

Barb Bowman said:
you could test that by rebooting the computer and immediately
stopping the computer browser service and waiting to see what
happens.
Click to expand...
{SNIP}
 
In reply to myself, I went and disabled about 90% of Vista's services, and it
boots much faster, and no longer resets the router!

I'm happy now!

Chris
 
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