A
AD
Dear all,
I have various problems with Windows Mobile Device Center, but
basically it refuses to identify my Qtek 9100 device as connected and
consequently doesn't sync.
Installed:
- Windows Vista Enterprise x86 (32-bit)
- WMDC Beta 3
- MS Office 2007
- have administrator rights
Now here's the situation:
I created a partnership and synced all data OK only the first time.
After that there's a plethora of ways things can go wrong, but none
right. Here's just some examples of what happens when I put Qtek 9100
in the cradle (BTW, as a storage, both internal and storage card it is
recognized OK)
1. Error from Microsoft Office Outlook
X The profile name is not valid. Enter a valid profile name.
It gives me options of OK and Cancel. OK leads to COntrol Panel's Mail
item which suggest to rename the standard Outlook mail profile.
Changing it leads to all sorts of ugly things I don't even want to get
into. If Cancel is chosen the following message appears:
Windows Mobile Device Center
! Synchronization cannot be started because you are not able to log on
to the network and access information. Restart your desktop computer
and synchronize again. If problem persists, contact your network
administrator.
OK
2. Outlook
X Unspecified error.
Yep. As plain as that.
3. On Qtek 9100:
:MSSYNCAPP
The file ':MSSYNCAPP' cannot be opened. Either it is not signed with a
trusted certificate, or one of its components cannot be found. You
might need to reinstall or restore this file.
This happened only once, though, and was gone after Qtek soft reset.
4. Scan New Document
! Microsoft Office Document Scanning does not support this type of
device.
This one is funny. It thinks my Qtek is a scanner which it doesn't
support
Maybe Microsoft Windows Mobile Remote Adapter which is
installed at first sync has some kind of conflict with scanner driver
or even the Office Document Scanning part of Office 2007.
5. Windows Media Player - Device Setup
1,8 Gb Storage Card
This one is OK. Media Player recognized my 2GB Mini SD card which I
have in Qtek.
6. Nothing happens, except for the sound which tells me USB (storage)
device was inserted and recognized.
7. Sometimes miracle happens and it recongnizes Qtek in the cradle, but
that does not usually help cause I get one of the following:
Sync Center arrows keep spinning forever saying sync in progress.
Sync Center continues synchronizing after I took Qtek out of cradle.
(sometimes opening WMDC and clicking small, green sync button stops the
sync and says it's completed)
Sync Center says device is disconnected when Qtek is in cradle (that's
what I described before)
Sync Center starts synchronization when nobody asked it to, and no
changes were made in Outlook or elsewhere to promtp it to sync.
What I've tried:
1. Rebooting Vista.
2. Soft resetting Qtek 9100.
3. Removing WMDC and WMDC Beta 3; then reinstalling just WMDC Beta 3
4. Deleting partnerships; rebooting; re-syncing (helps just on first
sync)
5. Deleting and reinstalling Local Area Connection (Microsoft Windows
Mobile Remote Adapter) in Network Connections
6. Reinstalling Office 2007 - full install
What I plan to try:
1. Reinstalling Office 2007 without some components such as Document
Scanning
2. Finding third party sync software (if it exists for Vista)
3. Waiting for an update to WMDC
In the meanwhile, I would appeciate any suggestions (eg. registry
fixes, replacing files on PC and Qtek, etc.) and other guru stuff.
Thank you!
AD
ps. don't know where my question fits, so just in case, cross-posting
to microsoft.public.outlook, microsoft.public.office,
microsoft.public.pocketpc, microsoft.public.pocketpc.activesync,
microsoft.public.windows
I have various problems with Windows Mobile Device Center, but
basically it refuses to identify my Qtek 9100 device as connected and
consequently doesn't sync.
Installed:
- Windows Vista Enterprise x86 (32-bit)
- WMDC Beta 3
- MS Office 2007
- have administrator rights
Now here's the situation:
I created a partnership and synced all data OK only the first time.
After that there's a plethora of ways things can go wrong, but none
right. Here's just some examples of what happens when I put Qtek 9100
in the cradle (BTW, as a storage, both internal and storage card it is
recognized OK)
1. Error from Microsoft Office Outlook
X The profile name is not valid. Enter a valid profile name.
It gives me options of OK and Cancel. OK leads to COntrol Panel's Mail
item which suggest to rename the standard Outlook mail profile.
Changing it leads to all sorts of ugly things I don't even want to get
into. If Cancel is chosen the following message appears:
Windows Mobile Device Center
! Synchronization cannot be started because you are not able to log on
to the network and access information. Restart your desktop computer
and synchronize again. If problem persists, contact your network
administrator.
OK
2. Outlook
X Unspecified error.
Yep. As plain as that.
3. On Qtek 9100:
:MSSYNCAPP
The file ':MSSYNCAPP' cannot be opened. Either it is not signed with a
trusted certificate, or one of its components cannot be found. You
might need to reinstall or restore this file.
This happened only once, though, and was gone after Qtek soft reset.
4. Scan New Document
! Microsoft Office Document Scanning does not support this type of
device.
This one is funny. It thinks my Qtek is a scanner which it doesn't
support
Maybe Microsoft Windows Mobile Remote Adapter which isinstalled at first sync has some kind of conflict with scanner driver
or even the Office Document Scanning part of Office 2007.
5. Windows Media Player - Device Setup
1,8 Gb Storage Card
This one is OK. Media Player recognized my 2GB Mini SD card which I
have in Qtek.
6. Nothing happens, except for the sound which tells me USB (storage)
device was inserted and recognized.
7. Sometimes miracle happens and it recongnizes Qtek in the cradle, but
that does not usually help cause I get one of the following:
Sync Center arrows keep spinning forever saying sync in progress.
Sync Center continues synchronizing after I took Qtek out of cradle.
(sometimes opening WMDC and clicking small, green sync button stops the
sync and says it's completed)
Sync Center says device is disconnected when Qtek is in cradle (that's
what I described before)
Sync Center starts synchronization when nobody asked it to, and no
changes were made in Outlook or elsewhere to promtp it to sync.
What I've tried:
1. Rebooting Vista.
2. Soft resetting Qtek 9100.
3. Removing WMDC and WMDC Beta 3; then reinstalling just WMDC Beta 3
4. Deleting partnerships; rebooting; re-syncing (helps just on first
sync)
5. Deleting and reinstalling Local Area Connection (Microsoft Windows
Mobile Remote Adapter) in Network Connections
6. Reinstalling Office 2007 - full install
What I plan to try:
1. Reinstalling Office 2007 without some components such as Document
Scanning
2. Finding third party sync software (if it exists for Vista)
3. Waiting for an update to WMDC
In the meanwhile, I would appeciate any suggestions (eg. registry
fixes, replacing files on PC and Qtek, etc.) and other guru stuff.
Thank you!
AD
ps. don't know where my question fits, so just in case, cross-posting
to microsoft.public.outlook, microsoft.public.office,
microsoft.public.pocketpc, microsoft.public.pocketpc.activesync,
microsoft.public.windows