Vista/Office Sleep problem -- repost -- Anybody?

  • Thread starter Thread starter John Monahan
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J

John Monahan

I have a problem with all Office 2007 programs not working when I come back
from Vista sleep mode. For example with Outlook 2007, upon clicking on the
Send/Receive button I get no response. If I take the option "Let Outlook
rescue the information", the window goes into light grey mode and sits there
for 3-4 minutes. If I try and cancel the program instead it hangs.
Ctrl+Alt+Del shows up as the tread "Not responding". "End tread" option
takes a few minutes to close. Even if I try and shut down Vista the whole
thing takes 2 minutes. Now interestingly enough if I set the computer in
sleep mode with the application open. When it re-awakes outlook works fine.
If I close the application and immediately reopen it, it again hangs as
above. If I close the hung office program (I use mainly Outlook & Word),
once it finally closes it works OK when reopened.
A few other facts that hopefully may help. After a vista wakeup I have:-

I have no problem reading mail with Vista mail
I have no problem with 2003 Microsoft Front Page.
I remove 2003 Front Page (there are no other 2003 office applications
present) and replace it with Microsoft Expression Web still the above
problem.
Never a problem getting to or from the internet.
All other programs work fine upon returning from sleep mode.
Same problem with Word and Excel as with Outlook.
Office 2003 worked fine on this Visa setup.
The problem is not consistent. If I go into sleep mode for a short while
(minutes) it returns OK. Certainly overnight always a problem.
Every other program on this computer works fine. No problems with drivers,
video boards etc.

This is the third time I am trying to get a suggestion for this frustrating
problem. Please give me some suggestions.
 
John Monahan said:
I have a problem with all Office 2007 programs not working when I come back
from Vista sleep mode. For example with Outlook 2007, upon clicking on the
Send/Receive button I get no response. If I take the option "Let Outlook
rescue the information", the window goes into light grey mode and sits
there for 3-4 minutes. If I try and cancel the program instead it hangs.
Ctrl+Alt+Del shows up as the tread "Not responding". "End tread" option
takes a few minutes to close. Even if I try and shut down Vista the whole
thing takes 2 minutes. Now interestingly enough if I set the computer in
sleep mode with the application open. When it re-awakes outlook works fine.
If I close the application and immediately reopen it, it again hangs as
above. If I close the hung office program (I use mainly Outlook & Word),
once it finally closes it works OK when reopened.
A few other facts that hopefully may help. After a vista wakeup I have:-

I have no problem reading mail with Vista mail
I have no problem with 2003 Microsoft Front Page.
I remove 2003 Front Page (there are no other 2003 office applications
present) and replace it with Microsoft Expression Web still the above
problem.
Never a problem getting to or from the internet.
All other programs work fine upon returning from sleep mode.
Same problem with Word and Excel as with Outlook.
Office 2003 worked fine on this Visa setup.
The problem is not consistent. If I go into sleep mode for a short while
(minutes) it returns OK. Certainly overnight always a problem.
Every other program on this computer works fine. No problems with drivers,
video boards etc.

This is the third time I am trying to get a suggestion for this
frustrating problem. Please give me some suggestions.
Click to expand...


Not sure I fully understand the scenarios you've attempted to describe
above... but I guess the main thing is sometimes when your PC resumes from
sleep, your Office 2007 apps are locked up.

Are you using wired or wireless networking? If wireless, perhaps your
wireless connection takes a couple of minutes to connect after returning
from sleep, which might affect Outlook, but probably not your other Office
apps.

What exactly do you mean by "...if I set the computer in sleep mode with the
application open." Just the app window open on the desktop?

Lang
 
Thanks Lang for trying this one. I have sent this to a number of postings
over the web with no solution yet. I don't really understand what is so
unusual about my setup. Anyway. No I don't use wireless. I have a Netgear
router and have no problems what so ever accessing the internet. I am fairly
convinced it is not a network hookup problem since even though I mainly use
Outlook after a wakeup the exact same symptoms occur with Office Word or
Excel. As is said interestingly even the old Front Page 2003 worked fine as
does its replacement Microsoft Web Expression.

To explain the last item more:-
If bring up Outlook and use it on the desktop and then go to the start
button come across to the bottom left hand button which pops up:-
"keep your session in memory and put your computer in low power state so you
can quickly resume working"
and hit that button. The computer shuts down.
If I hit a key to restart it. The Outlook on the still on the desktop works
fine. Now if I close that Outlook session and immediately restart it it
comes up "Not Responding" If I minimize it and wait about say 5 minutes and
reopen it it is OK.
To stress again nothing special about Outlook. All Office 2007 programs
behave the same way.

This thing is driving me up the wall!
 
John Monahan said:
Thanks Lang for trying this one. I have sent this to a number of postings
over the web with no solution yet. I don't really understand what is so
unusual about my setup. Anyway. No I don't use wireless. I have a Netgear
router and have no problems what so ever accessing the internet. I am
fairly convinced it is not a network hookup problem since even though I
mainly use Outlook after a wakeup the exact same symptoms occur with
Office Word or Excel. As is said interestingly even the old Front Page
2003 worked fine as does its replacement Microsoft Web Expression.

To explain the last item more:-
If bring up Outlook and use it on the desktop and then go to the start
button come across to the bottom left hand button which pops up:-
"keep your session in memory and put your computer in low power state so
you can quickly resume working"
and hit that button. The computer shuts down.
If I hit a key to restart it. The Outlook on the still on the desktop
works fine. Now if I close that Outlook session and immediately restart it
it comes up "Not Responding" If I minimize it and wait about say 5 minutes
and reopen it it is OK.
To stress again nothing special about Outlook. All Office 2007 programs
behave the same way.

This thing is driving me up the wall!
Click to expand...


Yeah, that is pretty weird. Have you tried shutting down other apps that
might be running in memory? Stuff that might not show up on the desktop but
in the notification area or maybe not there either. Check the Startup folder
in the Orb menu. Check the registry for entries in
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run. Check services to see
what might be running from 3rd parties.

Lang
 
Hello John,

I don't seem to have a problem with all (7) of Office 2007 applications
open/running on Vista (64) but my power plan is set for Balanced and set to
'never sleep' (except in trying to duplicate your problem). It sounds like
you have another application/hardware hanging . You might want to look at
some of the settings for your power plan and tweak were appropriate.

Control Panel>Hardware and Sound>Power Options

Try this link for MS TechNet titled "Windows Vista Reliability and
Performance Features and Improvements" and focus on the Built-In
Diagnostics.

http://technet.microsoft.com/en-us/windowsvista/aa905071.aspx

Good luck!
 
Hi John,

I am running on a Vista Business laptop with Office pro 2007 and I am having
exactly the same problem. Everything is hunky dory until the toshiba
satellite pro goes into sleep mode and from that point neither outlook nor
Word will start properly.

My only solution to this is to remove office and reinstall. It totally sucks.
 
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