vista office and HP scanner/printer/fax problem

  • Thread starter Thread starter jim
  • Start date Start date
J

jim

I just installed a new computer with Vista Office and my HP 6110 officejet
all-in-one which was working fine with XP prints from the computer, copies
from the glass bed and faxes. BUT, it will NOT scan. When I push on the
scan button it starts and makes noise like it is going to start. When I go
to devices on the control panel it says the 6100 is working. HP no longer
offers help on this machine. I have unplugged everything and did it again,
all to no avail. Any advice more than welcome, and appreciated.
jim
 
I also have a HP 6110.
HP didn't make an upgrade to the HP Director software for this AIO and
Vista.
And since Home Premium doesn't have Fax & Scan software, I purchased VueScan
for my scanning needs.
However, I have to initiate the scanning from the software, as the button on
the AIO does nothing.
Without HP Director, the scanner can't start the software.
 
The same thing happened to me in 2004(?) with an $850 Brother AIO when I
upgraded a Win 95 PC to Win XP.
I had to buy another AIO... HP6110 for $450. I swore I would never buy
another Brother product!

Last year, I purchased a new Acer (Vista Home Premium) PC: Q6600, 500 Gig
HD, 3Gig RAM. Plus I bought a external 500 GIG USB HD for backups. Now I am
again suffering the same problem, but worse... my Microsoft Office 2000 won't
load either, so I'm now using free software... StarOffice. I may also boycott
HP!

I was thinking that it might be possible to load my external HD with my full
version XP and Office 2000 software. Does anyone know if this will then work
as a dual boot PC? (I am obviously not a PC guru.)

From reading Kim Komando, I see that I can't make a virtual XP machine using
Vista Home Premium, so if I can't make a dual boot PC I guess I could revert
to XP. But I am not sure how to guarantee that I have a useful legitimate
copy of my pre loaded Vista to use down the road.

So, if all else fails, I guess I may have to do what Dave did and get
scanning software. But i don't know if it has word processing ability... scan
a document then create a document that can be changed/modified?
 
VirtualPC will run in Vista HP. Alos consider VirtualBox - XP works fine
there also. I just loaded Mandriva Spring 2008 in VirtualBox running in
XP. I have run VirtualBox with 32 and 64 bit Vista versions with no
problem.
 
-- Huwyngr...thanks for the suggestion. I downloaded the driver from the HP
site so it would work with my 4 year old 6110 and everything works but the
scanner. Is that what you mean by a utilitiy or application?
Sorry but I am not too tech savvy. It is almsot easier to buy a new
printer, except frustrating that it worked the day before I got the new
computer with Vista Office.
jim
 
Try the scanner and camera applet in Vista Control Panel. If the scanner
is not seen, you could try Vuescan (google it) to see if it supports
your built in scanner.
I suggested the VirtualBox software as an alternative to VirtualPC. I
believe a reply to your post wanted to load up XP in a Virtual machine.
and see if he could install the printer as a USB device in that virtual
machine. Never tried it but don't see why it would not work.
 
bjr,
Are you sure that VirtualPC will work with Vista Home Premium. I went to
download it, and the Microsoft requirements do not indicate that it will work
with VistaHP it says:
Virtual PC 2007 runs on: Windows Vistaâ„¢ Business; Windows Vistaâ„¢ Enterprise;
Windows Vistaâ„¢ Ultimate; Windows Server 2003, Standard Edition; Windows
Server 2003, Standard x64 Edition; Windows XP Professional; Windows XP
Professional x64 Edition; or Windows XP Tablet PC Edition. Have you actually
done it?
 
Yes, it has always worked. System just warns you when you load it.
Initially MS would not support that configuration if you had a problem.
I think the warning is gone after SP1.
As I said before, use VirtualBox rather than VirtualPC. I believe
VirtualPC is an based on an earlier Innotek virtual product. VirtualBox
provides much better virtual USB support than VirtualPC.
 
Thanks. I already tried that HP site and just get a message it will not
work. I had had my hopes up, I msut say.
 
Huwyngr
I was trying to say that the site you referrenced was the first place I had
gone. The driver was downloaded by me immediately upon purchase when I
installed my new computer with Vist Office, and everything but the scanner
works on my all in one.

When I hit scan and select any of the options that appear in the window such
as "scan to Microsoft Word," or scan to "HP imaging gallery" my AIO clicks
and then fails to engage. It is driving me nuts.

I very much appreciate you help. At least I know I was on the right track.
JIm
 
huwyngr...first, thanks again for sticking with this. I really appreciate it.

Yes, I have tried all those options and the machine makes noise like it
understands and then goes back to sleep. I have decided to ship this thing
(the 6110) off to my son who runs a non profit and they can use it with the
older operating systems they have. I bought a new HP c728 that is suppossed
to be compatible with Vista. I will know later today.

At one point I did get a message that the failure was due to a known
operating error and to contact HP. I did and they said they no longer
support the 6110 but I could talk to a tech for $3 an hour!

Anyway, I greatly appreciate your help and if it was going to work I feel it
would have with the guidance you provided. Thank you very much.
 
Hi Jim

There are two ways that i know how to do it

Way 1 : Open Paint
Open The Menu That Says "File"
Then Click "From Scanner Or Camera..."
Then A Window Should Come Up and ask you some opt.

Way 2: You Can goto Windows Photos Gallery and do the same thing.

Please Respond To Me At (e-mail address removed)
 
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