Vista loses my printers

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Guest

I have 2 computers running Vista and have the same problem on both. Sometimes
when I start up Vista can't find my installed printers. If I go to control
panel and click on printers I get nothing. When this happens I have to
restart windows sometimes numerous times before I get the printers.
 
I have a similar problem with a HP all-in-one C5180 over a wireless network.
After a setup works fine for days. Then even without using the printer I get
messages from the task bar that HP services, like image monetoring,
networking shutting down. When this happens I cannot access my HP programs; I
get no HP printer detected. This will persist even if I reboot. The HP
verifying tool for driver version cannot even find HP drivers on the
computer. My other computer with XP however is still operationnal so the
problem is with Vista. I tried to explain this with HP chat but they provided
solution to setup the drivers, thus wortless. Appreciate any comments if you
find a solution thanks
 
We do seem to have a similar problem, As I said I have this problem on 2
computers both are connected to the printers via wireless. I have Microsoft
XPS Document Writer shown in my printer line up,a lexmark 5400, a cannon
ip4200, and a cannon mp160. I don't think this is a problem with all the
printers and the microsoft image writer as well especially since after a
restart they all come back. I have been fighting this since June and could
use some help.... By the way I deleted INFCACHE.1 as was suggested in other
articles but this morning I could't get my printers and the INFCACHE.1 was
still not there now after a reboot the printers are back and that file is
still not back.
 
The spooler service is crashing. Most likely due to faulting print drivers.

The spooler service will restart twice so the spooler is failing multiple
times. You can change the service to always restart or just restart the
service rather than reboot.

check if there is an spl file under \windows\system32\spool\printers when
you see that there are no printers. There will be a matching shd file which
you can open in notepad and the driver and printer name will be in this
file.

If you are on the internet with better than dialup send the application dump
files to Windows Error Reporting.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.
 
Just crashed. the \windows\system32\spool\printers file is empty. The exact
message I got before it stop functionning was "HP Network Device Support
cessed to function" that translated for eh last part because its in french
"...a cessé de fonctionner". It may have something to do with coming out of
sleep mode. Do you have a solution. I can just had a printer and it works but
my HP software still does see the printer. I do like the scanning and ocr
from HP. So is it HP or Vista the problem ? It's marked on the box Vista
ready and also on your website !!!!

Alan Morris said:
The spooler service is crashing. Most likely due to faulting print drivers.

The spooler service will restart twice so the spooler is failing multiple
times. You can change the service to always restart or just restart the
service rather than reboot.

check if there is an spl file under \windows\system32\spool\printers when
you see that there are no printers. There will be a matching shd file which
you can open in notepad and the driver and printer name will be in this
file.

If you are on the internet with better than dialup send the application dump
files to Windows Error Reporting.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

Broyle said:
We do seem to have a similar problem, As I said I have this problem on 2
computers both are connected to the printers via wireless. I have
Microsoft
XPS Document Writer shown in my printer line up,a lexmark 5400, a cannon
ip4200, and a cannon mp160. I don't think this is a problem with all the
printers and the microsoft image writer as well especially since after a
restart they all come back. I have been fighting this since June and could
use some help.... By the way I deleted INFCACHE.1 as was suggested in
other
articles but this morning I could't get my printers and the INFCACHE.1 was
still not there now after a reboot the printers are back and that file
is
still not back.
Click to expand...
Click to expand...
 
What dependencies are listed for the service Print Spooler in Control Panel,
Administrative Tools, Services.

Both what the spooler depends on and what depends on the spooler.

I'd also take a look at the HP Network Device Support service since you're
in there.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

guydel said:
Just crashed. the \windows\system32\spool\printers file is empty. The
exact
message I got before it stop functionning was "HP Network Device Support
cessed to function" that translated for eh last part because its in french
"...a cessé de fonctionner". It may have something to do with coming out
of
sleep mode. Do you have a solution. I can just had a printer and it works
but
my HP software still does see the printer. I do like the scanning and ocr
from HP. So is it HP or Vista the problem ? It's marked on the box Vista
ready and also on your website !!!!

Alan Morris said:
The spooler service is crashing. Most likely due to faulting print
drivers.

The spooler service will restart twice so the spooler is failing multiple
times. You can change the service to always restart or just restart the
service rather than reboot.

check if there is an spl file under \windows\system32\spool\printers when
you see that there are no printers. There will be a matching shd file
which
you can open in notepad and the driver and printer name will be in this
file.

If you are on the internet with better than dialup send the application
dump
files to Windows Error Reporting.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no
rights.

Broyle said:
We do seem to have a similar problem, As I said I have this problem on
2
computers both are connected to the printers via wireless. I have
Microsoft
XPS Document Writer shown in my printer line up,a lexmark 5400, a
cannon
ip4200, and a cannon mp160. I don't think this is a problem with all
the
printers and the microsoft image writer as well especially since after
a
restart they all come back. I have been fighting this since June and
could
use some help.... By the way I deleted INFCACHE.1 as was suggested in
other
articles but this morning I could't get my printers and the INFCACHE.1
was
still not there now after a reboot the printers are back and that
file
is
still not back.

:

I have a similar problem with a HP all-in-one C5180 over a wireless
network.
After a setup works fine for days. Then even without using the printer
I
get
messages from the task bar that HP services, like image monetoring,
networking shutting down. When this happens I cannot access my HP
programs; I
get no HP printer detected. This will persist even if I reboot. The HP
verifying tool for driver version cannot even find HP drivers on the
computer. My other computer with XP however is still operationnal so
the
problem is with Vista. I tried to explain this with HP chat but they
provided
solution to setup the drivers, thus wortless. Appreciate any comments
if
you
find a solution thanks

:

I have 2 computers running Vista and have the same problem on both.
Sometimes
when I start up Vista can't find my installed printers. If I go to
control
panel and click on printers I get nothing. When this happens I have
to
restart windows sometimes numerous times before I get the printers.
Click to expand...
Click to expand...
Click to expand...
 
I am waiting for one of my computers to fail again (it sometimes takes a
couple days) note I loose all 3 printers and "microsoft document and image
writer" at the same time, they cease to exist in the printers section of
Control Panel. After I get another failure I'll try to send the dump files in
but will need direction on how to do this. Also how do I restart the spooler
service and how do I set it to always restart.

Alan Morris said:
What dependencies are listed for the service Print Spooler in Control Panel,
Administrative Tools, Services.

Both what the spooler depends on and what depends on the spooler.

I'd also take a look at the HP Network Device Support service since you're
in there.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

guydel said:
Just crashed. the \windows\system32\spool\printers file is empty. The
exact
message I got before it stop functionning was "HP Network Device Support
cessed to function" that translated for eh last part because its in french
"...a cessé de fonctionner". It may have something to do with coming out
of
sleep mode. Do you have a solution. I can just had a printer and it works
but
my HP software still does see the printer. I do like the scanning and ocr
from HP. So is it HP or Vista the problem ? It's marked on the box Vista
ready and also on your website !!!!

Alan Morris said:
The spooler service is crashing. Most likely due to faulting print
drivers.

The spooler service will restart twice so the spooler is failing multiple
times. You can change the service to always restart or just restart the
service rather than reboot.

check if there is an spl file under \windows\system32\spool\printers when
you see that there are no printers. There will be a matching shd file
which
you can open in notepad and the driver and printer name will be in this
file.

If you are on the internet with better than dialup send the application
dump
files to Windows Error Reporting.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no
rights.

We do seem to have a similar problem, As I said I have this problem on
2
computers both are connected to the printers via wireless. I have
Microsoft
XPS Document Writer shown in my printer line up,a lexmark 5400, a
cannon
ip4200, and a cannon mp160. I don't think this is a problem with all
the
printers and the microsoft image writer as well especially since after
a
restart they all come back. I have been fighting this since June and
could
use some help.... By the way I deleted INFCACHE.1 as was suggested in
other
articles but this morning I could't get my printers and the INFCACHE.1
was
still not there now after a reboot the printers are back and that
file
is
still not back.

:

I have a similar problem with a HP all-in-one C5180 over a wireless
network.
After a setup works fine for days. Then even without using the printer
I
get
messages from the task bar that HP services, like image monetoring,
networking shutting down. When this happens I cannot access my HP
programs; I
get no HP printer detected. This will persist even if I reboot. The HP
verifying tool for driver version cannot even find HP drivers on the
computer. My other computer with XP however is still operationnal so
the
problem is with Vista. I tried to explain this with HP chat but they
provided
solution to setup the drivers, thus wortless. Appreciate any comments
if
you
find a solution thanks

:

I have 2 computers running Vista and have the same problem on both.
Sometimes
when I start up Vista can't find my installed printers. If I go to
control
panel and click on printers I get nothing. When this happens I have
to
restart windows sometimes numerous times before I get the printers.
Click to expand...
Click to expand...
Click to expand...
 
In HP Network Device Support dépendancy is RPC in french "appel de procédure
distante" roughly transaled as "remote calling procedure" and also to
"lanceur de processus serveur DCOM" transalation "starter of process server
DCOM".
««««««for the spooler what I have is "spouleur d'impression" that would be
printing spooler, the same dependancy as above + HTTP
Question HP Network device Support is in automatique(deferred) what is
deferred for ?
Suggestion: can't Bill by is own printer and let you experiment with it !!!
It only cost me 179 $ he's worth around 40 billion and counting....

Alan Morris said:
What dependencies are listed for the service Print Spooler in Control Panel,
Administrative Tools, Services.

Both what the spooler depends on and what depends on the spooler.

I'd also take a look at the HP Network Device Support service since you're
in there.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

guydel said:
Just crashed. the \windows\system32\spool\printers file is empty. The
exact
message I got before it stop functionning was "HP Network Device Support
cessed to function" that translated for eh last part because its in french
"...a cessé de fonctionner". It may have something to do with coming out
of
sleep mode. Do you have a solution. I can just had a printer and it works
but
my HP software still does see the printer. I do like the scanning and ocr
from HP. So is it HP or Vista the problem ? It's marked on the box Vista
ready and also on your website !!!!

Alan Morris said:
The spooler service is crashing. Most likely due to faulting print
drivers.

The spooler service will restart twice so the spooler is failing multiple
times. You can change the service to always restart or just restart the
service rather than reboot.

check if there is an spl file under \windows\system32\spool\printers when
you see that there are no printers. There will be a matching shd file
which
you can open in notepad and the driver and printer name will be in this
file.

If you are on the internet with better than dialup send the application
dump
files to Windows Error Reporting.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no
rights.

We do seem to have a similar problem, As I said I have this problem on
2
computers both are connected to the printers via wireless. I have
Microsoft
XPS Document Writer shown in my printer line up,a lexmark 5400, a
cannon
ip4200, and a cannon mp160. I don't think this is a problem with all
the
printers and the microsoft image writer as well especially since after
a
restart they all come back. I have been fighting this since June and
could
use some help.... By the way I deleted INFCACHE.1 as was suggested in
other
articles but this morning I could't get my printers and the INFCACHE.1
was
still not there now after a reboot the printers are back and that
file
is
still not back.

:

I have a similar problem with a HP all-in-one C5180 over a wireless
network.
After a setup works fine for days. Then even without using the printer
I
get
messages from the task bar that HP services, like image monetoring,
networking shutting down. When this happens I cannot access my HP
programs; I
get no HP printer detected. This will persist even if I reboot. The HP
verifying tool for driver version cannot even find HP drivers on the
computer. My other computer with XP however is still operationnal so
the
problem is with Vista. I tried to explain this with HP chat but they
provided
solution to setup the drivers, thus wortless. Appreciate any comments
if
you
find a solution thanks

:

I have 2 computers running Vista and have the same problem on both.
Sometimes
when I start up Vista can't find my installed printers. If I go to
control
panel and click on printers I get nothing. When this happens I have
to
restart windows sometimes numerous times before I get the printers.
Click to expand...
Click to expand...
Click to expand...
 
I'll let the testers from HP who work here, verify inbox drivers. Some
other team at HP tests drivers that do not ship with the OS.

The dependencies are correct and it makes sense that the HP Network Device
Support service fails when the spooler has failed.

At this point, it's best just to uninstall the HP software and driver and
start over. Be sure to use the HP uninstall program so all the HP stuff
gets cleaned up.

Bruce has some good suggestions as well.

http://members.shaw.ca/bsanders/CleanPrinterDrivers.htm



--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

guydel said:
In HP Network Device Support dépendancy is RPC in french "appel de
procédure
distante" roughly transaled as "remote calling procedure" and also to
"lanceur de processus serveur DCOM" transalation "starter of process
server
DCOM".
««««««for the spooler what I have is "spouleur d'impression" that would be
printing spooler, the same dependancy as above + HTTP
Question HP Network device Support is in automatique(deferred) what is
deferred for ?
Suggestion: can't Bill by is own printer and let you experiment with it
!!!
It only cost me 179 $ he's worth around 40 billion and counting....

Alan Morris said:
What dependencies are listed for the service Print Spooler in Control
Panel,
Administrative Tools, Services.

Both what the spooler depends on and what depends on the spooler.

I'd also take a look at the HP Network Device Support service since
you're
in there.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no
rights.

guydel said:
Just crashed. the \windows\system32\spool\printers file is empty. The
exact
message I got before it stop functionning was "HP Network Device
Support
cessed to function" that translated for eh last part because its in
french
"...a cessé de fonctionner". It may have something to do with coming
out
of
sleep mode. Do you have a solution. I can just had a printer and it
works
but
my HP software still does see the printer. I do like the scanning and
ocr
from HP. So is it HP or Vista the problem ? It's marked on the box
Vista
ready and also on your website !!!!

:

The spooler service is crashing. Most likely due to faulting print
drivers.

The spooler service will restart twice so the spooler is failing
multiple
times. You can change the service to always restart or just restart
the
service rather than reboot.

check if there is an spl file under \windows\system32\spool\printers
when
you see that there are no printers. There will be a matching shd file
which
you can open in notepad and the driver and printer name will be in
this
file.

If you are on the internet with better than dialup send the
application
dump
files to Windows Error Reporting.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no
rights.

We do seem to have a similar problem, As I said I have this problem
on
2
computers both are connected to the printers via wireless. I have
Microsoft
XPS Document Writer shown in my printer line up,a lexmark 5400, a
cannon
ip4200, and a cannon mp160. I don't think this is a problem with all
the
printers and the microsoft image writer as well especially since
after
a
restart they all come back. I have been fighting this since June and
could
use some help.... By the way I deleted INFCACHE.1 as was suggested
in
other
articles but this morning I could't get my printers and the
INFCACHE.1
was
still not there now after a reboot the printers are back and that
file
is
still not back.

:

I have a similar problem with a HP all-in-one C5180 over a wireless
network.
After a setup works fine for days. Then even without using the
printer
I
get
messages from the task bar that HP services, like image monetoring,
networking shutting down. When this happens I cannot access my HP
programs; I
get no HP printer detected. This will persist even if I reboot. The
HP
verifying tool for driver version cannot even find HP drivers on
the
computer. My other computer with XP however is still operationnal
so
the
problem is with Vista. I tried to explain this with HP chat but
they
provided
solution to setup the drivers, thus wortless. Appreciate any
comments
if
you
find a solution thanks

:

I have 2 computers running Vista and have the same problem on
both.
Sometimes
when I start up Vista can't find my installed printers. If I go
to
control
panel and click on printers I get nothing. When this happens I
have
to
restart windows sometimes numerous times before I get the
printers.
Click to expand...
Click to expand...
Click to expand...
 
If I'm not mistaken, the spooler is like a cache for the data sent to the
printer. How can it crash when I'm not using it. I get the message HP Device
Support ceasing to function, radomly for instance when I'm suffer the net or
even nothing ?

Secondly the HP error number is
0x00010fb4[fceb1818-6e7d-4930-8b8c-c45e32bc7d7a]. Mite be useful to the HP
team.When can I expect a solution ?

Alan Morris said:
I'll let the testers from HP who work here, verify inbox drivers. Some
other team at HP tests drivers that do not ship with the OS.

The dependencies are correct and it makes sense that the HP Network Device
Support service fails when the spooler has failed.

At this point, it's best just to uninstall the HP software and driver and
start over. Be sure to use the HP uninstall program so all the HP stuff
gets cleaned up.

Bruce has some good suggestions as well.

http://members.shaw.ca/bsanders/CleanPrinterDrivers.htm



--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

guydel said:
In HP Network Device Support dépendancy is RPC in french "appel de
procédure
distante" roughly transaled as "remote calling procedure" and also to
"lanceur de processus serveur DCOM" transalation "starter of process
server
DCOM".
««««««for the spooler what I have is "spouleur d'impression" that would be
printing spooler, the same dependancy as above + HTTP
Question HP Network device Support is in automatique(deferred) what is
deferred for ?
Suggestion: can't Bill by is own printer and let you experiment with it
!!!
It only cost me 179 $ he's worth around 40 billion and counting....

Alan Morris said:
What dependencies are listed for the service Print Spooler in Control
Panel,
Administrative Tools, Services.

Both what the spooler depends on and what depends on the spooler.

I'd also take a look at the HP Network Device Support service since
you're
in there.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no
rights.

Just crashed. the \windows\system32\spool\printers file is empty. The
exact
message I got before it stop functionning was "HP Network Device
Support
cessed to function" that translated for eh last part because its in
french
"...a cessé de fonctionner". It may have something to do with coming
out
of
sleep mode. Do you have a solution. I can just had a printer and it
works
but
my HP software still does see the printer. I do like the scanning and
ocr
from HP. So is it HP or Vista the problem ? It's marked on the box
Vista
ready and also on your website !!!!

:

The spooler service is crashing. Most likely due to faulting print
drivers.

The spooler service will restart twice so the spooler is failing
multiple
times. You can change the service to always restart or just restart
the
service rather than reboot.

check if there is an spl file under \windows\system32\spool\printers
when
you see that there are no printers. There will be a matching shd file
which
you can open in notepad and the driver and printer name will be in
this
file.

If you are on the internet with better than dialup send the
application
dump
files to Windows Error Reporting.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no
rights.

We do seem to have a similar problem, As I said I have this problem
on
2
computers both are connected to the printers via wireless. I have
Microsoft
XPS Document Writer shown in my printer line up,a lexmark 5400, a
cannon
ip4200, and a cannon mp160. I don't think this is a problem with all
the
printers and the microsoft image writer as well especially since
after
a
restart they all come back. I have been fighting this since June and
could
use some help.... By the way I deleted INFCACHE.1 as was suggested
in
other
articles but this morning I could't get my printers and the
INFCACHE.1
was
still not there now after a reboot the printers are back and that
file
is
still not back.

:

I have a similar problem with a HP all-in-one C5180 over a wireless
network.
After a setup works fine for days. Then even without using the
printer
I
get
messages from the task bar that HP services, like image monetoring,
networking shutting down. When this happens I cannot access my HP
programs; I
get no HP printer detected. This will persist even if I reboot. The
HP
verifying tool for driver version cannot even find HP drivers on
the
computer. My other computer with XP however is still operationnal
so
the
problem is with Vista. I tried to explain this with HP chat but
they
provided
solution to setup the drivers, thus wortless. Appreciate any
comments
if
you
find a solution thanks

:

I have 2 computers running Vista and have the same problem on
both.
Sometimes
when I start up Vista can't find my installed printers. If I go
to
control
panel and click on printers I get nothing. When this happens I
have
to
restart windows sometimes numerous times before I get the
printers.
Click to expand...
Click to expand...
Click to expand...
 
Yes but the language and port monitor software , especially those that query
a network attached device, are always running. If any of the HP software
you installed corrupts the process memory, that process will fail. This
occurs within applications such as a word processor when loading faulty
print driver preference pages which can cause the application to fail.

Did HP provide an uninstall application to remove their software?

Did you try the suggestion I have given in other posts of disabling the HP
Cue Discovery software if it is in use?

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

guydel said:
If I'm not mistaken, the spooler is like a cache for the data sent to the
printer. How can it crash when I'm not using it. I get the message HP
Device
Support ceasing to function, radomly for instance when I'm suffer the net
or
even nothing ?

Secondly the HP error number is
0x00010fb4[fceb1818-6e7d-4930-8b8c-c45e32bc7d7a]. Mite be useful to the HP
team.When can I expect a solution ?

Alan Morris said:
I'll let the testers from HP who work here, verify inbox drivers. Some
other team at HP tests drivers that do not ship with the OS.

The dependencies are correct and it makes sense that the HP Network
Device
Support service fails when the spooler has failed.

At this point, it's best just to uninstall the HP software and driver and
start over. Be sure to use the HP uninstall program so all the HP stuff
gets cleaned up.

Bruce has some good suggestions as well.

http://members.shaw.ca/bsanders/CleanPrinterDrivers.htm



--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no
rights.

guydel said:
In HP Network Device Support dépendancy is RPC in french "appel de
procédure
distante" roughly transaled as "remote calling procedure" and also to
"lanceur de processus serveur DCOM" transalation "starter of process
server
DCOM".
««««««for the spooler what I have is "spouleur d'impression" that would
be
printing spooler, the same dependancy as above + HTTP
Question HP Network device Support is in automatique(deferred) what is
deferred for ?
Suggestion: can't Bill by is own printer and let you experiment with it
!!!
It only cost me 179 $ he's worth around 40 billion and counting....

:

What dependencies are listed for the service Print Spooler in Control
Panel,
Administrative Tools, Services.

Both what the spooler depends on and what depends on the spooler.

I'd also take a look at the HP Network Device Support service since
you're
in there.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no
rights.

Just crashed. the \windows\system32\spool\printers file is empty.
The
exact
message I got before it stop functionning was "HP Network Device
Support
cessed to function" that translated for eh last part because its in
french
"...a cessé de fonctionner". It may have something to do with coming
out
of
sleep mode. Do you have a solution. I can just had a printer and it
works
but
my HP software still does see the printer. I do like the scanning
and
ocr
from HP. So is it HP or Vista the problem ? It's marked on the box
Vista
ready and also on your website !!!!

:

The spooler service is crashing. Most likely due to faulting print
drivers.

The spooler service will restart twice so the spooler is failing
multiple
times. You can change the service to always restart or just
restart
the
service rather than reboot.

check if there is an spl file under
\windows\system32\spool\printers
when
you see that there are no printers. There will be a matching shd
file
which
you can open in notepad and the driver and printer name will be in
this
file.

If you are on the internet with better than dialup send the
application
dump
files to Windows Error Reporting.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no
rights.

We do seem to have a similar problem, As I said I have this
problem
on
2
computers both are connected to the printers via wireless. I have
Microsoft
XPS Document Writer shown in my printer line up,a lexmark 5400, a
cannon
ip4200, and a cannon mp160. I don't think this is a problem with
all
the
printers and the microsoft image writer as well especially since
after
a
restart they all come back. I have been fighting this since June
and
could
use some help.... By the way I deleted INFCACHE.1 as was
suggested
in
other
articles but this morning I could't get my printers and the
INFCACHE.1
was
still not there now after a reboot the printers are back and
that
file
is
still not back.

:

I have a similar problem with a HP all-in-one C5180 over a
wireless
network.
After a setup works fine for days. Then even without using the
printer
I
get
messages from the task bar that HP services, like image
monetoring,
networking shutting down. When this happens I cannot access my
HP
programs; I
get no HP printer detected. This will persist even if I reboot.
The
HP
verifying tool for driver version cannot even find HP drivers on
the
computer. My other computer with XP however is still
operationnal
so
the
problem is with Vista. I tried to explain this with HP chat but
they
provided
solution to setup the drivers, thus wortless. Appreciate any
comments
if
you
find a solution thanks

:

I have 2 computers running Vista and have the same problem on
both.
Sometimes
when I start up Vista can't find my installed printers. If I
go
to
control
panel and click on printers I get nothing. When this happens I
have
to
restart windows sometimes numerous times before I get the
printers.
Click to expand...
Click to expand...
Click to expand...
 
See post in network&sharing HP all-in-one printers disappearing when
there..., solution suggested by Mike Wilson: Shutting HP CUE Device Discovery
service, worked for me
 
Okay I don't know if my problem is the same as guydel's I don't own a HP
printer and I lose all my printers including Microsoft XPS document reader. I
just had a failure and there was no file in Windows\system32\spool printers
the folder is empty. When I try check the printer spooler in administration
tools it says the print spooler is running, I then tried to stop it it said
it tried but could not stop the spooler in a timely fashion, now the status
of the spooler had nothing in that spot not started not stopped. I then right
clicked again and was now given the option to start it I did this and
everything worked. what next?

Alan Morris said:
What dependencies are listed for the service Print Spooler in Control Panel,
Administrative Tools, Services.

Both what the spooler depends on and what depends on the spooler.

I'd also take a look at the HP Network Device Support service since you're
in there.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

guydel said:
Just crashed. the \windows\system32\spool\printers file is empty. The
exact
message I got before it stop functionning was "HP Network Device Support
cessed to function" that translated for eh last part because its in french
"...a cessé de fonctionner". It may have something to do with coming out
of
sleep mode. Do you have a solution. I can just had a printer and it works
but
my HP software still does see the printer. I do like the scanning and ocr
from HP. So is it HP or Vista the problem ? It's marked on the box Vista
ready and also on your website !!!!

Alan Morris said:
The spooler service is crashing. Most likely due to faulting print
drivers.

The spooler service will restart twice so the spooler is failing multiple
times. You can change the service to always restart or just restart the
service rather than reboot.

check if there is an spl file under \windows\system32\spool\printers when
you see that there are no printers. There will be a matching shd file
which
you can open in notepad and the driver and printer name will be in this
file.

If you are on the internet with better than dialup send the application
dump
files to Windows Error Reporting.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no
rights.

We do seem to have a similar problem, As I said I have this problem on
2
computers both are connected to the printers via wireless. I have
Microsoft
XPS Document Writer shown in my printer line up,a lexmark 5400, a
cannon
ip4200, and a cannon mp160. I don't think this is a problem with all
the
printers and the microsoft image writer as well especially since after
a
restart they all come back. I have been fighting this since June and
could
use some help.... By the way I deleted INFCACHE.1 as was suggested in
other
articles but this morning I could't get my printers and the INFCACHE.1
was
still not there now after a reboot the printers are back and that
file
is
still not back.

:

I have a similar problem with a HP all-in-one C5180 over a wireless
network.
After a setup works fine for days. Then even without using the printer
I
get
messages from the task bar that HP services, like image monetoring,
networking shutting down. When this happens I cannot access my HP
programs; I
get no HP printer detected. This will persist even if I reboot. The HP
verifying tool for driver version cannot even find HP drivers on the
computer. My other computer with XP however is still operationnal so
the
problem is with Vista. I tried to explain this with HP chat but they
provided
solution to setup the drivers, thus wortless. Appreciate any comments
if
you
find a solution thanks

:

I have 2 computers running Vista and have the same problem on both.
Sometimes
when I start up Vista can't find my installed printers. If I go to
control
panel and click on printers I get nothing. When this happens I have
to
restart windows sometimes numerous times before I get the printers.
Click to expand...
Click to expand...
Click to expand...
 
the spooler service is failing. Do you get prompted to send crash files to
Microsoft?


What print drivers do you have installed? If you have Home Premium or
greater open mmc, Add Print Management snapin, add the local machine, open
the Drivers node under the machine name and export the driver list to a text
file which you can send back.

Please start a new post stating the spooler service is failing.

thanks

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

Broyle said:
Okay I don't know if my problem is the same as guydel's I don't own a HP
printer and I lose all my printers including Microsoft XPS document
reader. I
just had a failure and there was no file in Windows\system32\spool
printers
the folder is empty. When I try check the printer spooler in
administration
tools it says the print spooler is running, I then tried to stop it it
said
it tried but could not stop the spooler in a timely fashion, now the
status
of the spooler had nothing in that spot not started not stopped. I then
right
clicked again and was now given the option to start it I did this and
everything worked. what next?

Alan Morris said:
What dependencies are listed for the service Print Spooler in Control
Panel,
Administrative Tools, Services.

Both what the spooler depends on and what depends on the spooler.

I'd also take a look at the HP Network Device Support service since
you're
in there.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no
rights.

guydel said:
Just crashed. the \windows\system32\spool\printers file is empty. The
exact
message I got before it stop functionning was "HP Network Device
Support
cessed to function" that translated for eh last part because its in
french
"...a cessé de fonctionner". It may have something to do with coming
out
of
sleep mode. Do you have a solution. I can just had a printer and it
works
but
my HP software still does see the printer. I do like the scanning and
ocr
from HP. So is it HP or Vista the problem ? It's marked on the box
Vista
ready and also on your website !!!!

:

The spooler service is crashing. Most likely due to faulting print
drivers.

The spooler service will restart twice so the spooler is failing
multiple
times. You can change the service to always restart or just restart
the
service rather than reboot.

check if there is an spl file under \windows\system32\spool\printers
when
you see that there are no printers. There will be a matching shd file
which
you can open in notepad and the driver and printer name will be in
this
file.

If you are on the internet with better than dialup send the
application
dump
files to Windows Error Reporting.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no
rights.

We do seem to have a similar problem, As I said I have this problem
on
2
computers both are connected to the printers via wireless. I have
Microsoft
XPS Document Writer shown in my printer line up,a lexmark 5400, a
cannon
ip4200, and a cannon mp160. I don't think this is a problem with all
the
printers and the microsoft image writer as well especially since
after
a
restart they all come back. I have been fighting this since June and
could
use some help.... By the way I deleted INFCACHE.1 as was suggested
in
other
articles but this morning I could't get my printers and the
INFCACHE.1
was
still not there now after a reboot the printers are back and that
file
is
still not back.

:

I have a similar problem with a HP all-in-one C5180 over a wireless
network.
After a setup works fine for days. Then even without using the
printer
I
get
messages from the task bar that HP services, like image monetoring,
networking shutting down. When this happens I cannot access my HP
programs; I
get no HP printer detected. This will persist even if I reboot. The
HP
verifying tool for driver version cannot even find HP drivers on
the
computer. My other computer with XP however is still operationnal
so
the
problem is with Vista. I tried to explain this with HP chat but
they
provided
solution to setup the drivers, thus wortless. Appreciate any
comments
if
you
find a solution thanks

:

I have 2 computers running Vista and have the same problem on
both.
Sometimes
when I start up Vista can't find my installed printers. If I go
to
control
panel and click on printers I get nothing. When this happens I
have
to
restart windows sometimes numerous times before I get the
printers.
Click to expand...
Click to expand...
Click to expand...
 
Hi,

I'm glad to see I wasn't losing my mind. I have 3 Brother and 1 Lexmark
printers. All of them disappear from my Control Panel when I reboot from
time-to-time. Very intermittent. I called HP and their support rep had about
as good a command of English as I did her language. Waste of time. I'm hoping
someone here can give me a solution to this very annoying problem. Thanks.
 
guydel said:
I have a similar problem with a HP all-in-one C5180 over a wireless network.
After a setup works fine for days. Then even without using the printer I get
messages from the task bar that HP services, like image monetoring,
networking shutting down. When this happens I cannot access my HP programs; I
get no HP printer detected. This will persist even if I reboot. The HP
verifying tool for driver version cannot even find HP drivers on the
computer. My other computer with XP however is still operationnal so the
problem is with Vista. I tried to explain this with HP chat but they provided
solution to setup the drivers, thus wortless. Appreciate any comments if you
find a solution thanks
Click to expand...
 
guydel said:
I have a similar problem with a HP all-in-one C5180 over a wireless network.
After a setup works fine for days. Then even without using the printer I get
messages from the task bar that HP services, like image monetoring,
networking shutting down. When this happens I cannot access my HP programs; I
get no HP printer detected. This will persist even if I reboot. The HP
verifying tool for driver version cannot even find HP drivers on the
computer. My other computer with XP however is still operationnal so the
problem is with Vista. I tried to explain this with HP chat but they provided
solution to setup the drivers, thus wortless. Appreciate any comments if you
find a solution thanks
Click to expand...
 
I don't know why I got this response, since it clearly refered to just an HP
Photosmart printer. I have 3 Brother and 1 Lexmark printers and they all
vanish (along with everything else) from my active printer list in Control
Panel for no apparent reason. They then reappear after several reboots for no
apparent reason. I'm baffled. Any ideas?

Doug
 
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