Vista / IE7 Unable to print

  • Thread starter Thread starter Christopher
  • Start date Start date
C

Christopher

I am running vista Business and am unable to print from any web page using
IE7. The problem does not exist in Firefox or with any other application -
Office 2007, Acrobat, etc.

I am told that turning off 'protected mode' would solve the problem.

Is there any fix that is a little less dangerous and time consuming?

I have uninstalled and reinstalled printer [wireless] with fresh drivers.

Printer is physically connected to a XP Home machine but attaching it to one
of the Vista computers makes no difference.

Many thanks for any help
 
The printer is an HP PSC 1510 [all in one] and I don't expect to be able to
do anything but print from a remote computer.

Although something of an amateur - as the printer prints without problem
from Firefox, Office 2007, Adobe, etc - surely this has to be a problem with
IE7 and/or Internet Protected Mode?



Cari (MS-MVP) said:
Which make and model of printer(s)?
--
Cari (MS-MVP) Printing & Imaging
www.coribright.com/windows

Christopher said:
I am running vista Business and am unable to print from any web page using
IE7. The problem does not exist in Firefox or with any other
application -
Office 2007, Acrobat, etc.

I am told that turning off 'protected mode' would solve the problem.

Is there any fix that is a little less dangerous and time consuming?

I have uninstalled and reinstalled printer [wireless] with fresh drivers.

Printer is physically connected to a XP Home machine but attaching it to
one of the Vista computers makes no difference.

Many thanks for any help
Click to expand...
Click to expand...
 
Christopher,

Are you by any chance running AVG 8.x Free? If so uninstall this program
and go back to the older version (AVG 7.x Free). I had the exact same
problem you described and I finally traced it down to my installation of AVG
8.x Free a few days earlier. Apparently, from my testing, AVG 8.x Free is
interacting oddly with IE7 Protected Mode and this is preventing IE7 from
printing to a local physical printer. If you try printing to say a PDF
writer (PrimoPDF, Acrobat Full, etc.) I found I could so without issue and
then as you found print from the associated program with no issue. Only from
within IE7 was I unable to print. Once I uninstalled AVG 8.x Free and went
back to the older version AVG 7.x Free I could print again from within IE7
without issue. Some have suggested that installation of KB929547 may help
resolve this problem, but for my money I just removed AVG Free 8.x untill
Grisoft resolves their programming issue.

Brian
--
Brian Moffitt, MCSE 2003


Christopher said:
The printer is an HP PSC 1510 [all in one] and I don't expect to be able to
do anything but print from a remote computer.

Although something of an amateur - as the printer prints without problem
from Firefox, Office 2007, Adobe, etc - surely this has to be a problem with
IE7 and/or Internet Protected Mode?



Cari (MS-MVP) said:
Which make and model of printer(s)?
--
Cari (MS-MVP) Printing & Imaging
www.coribright.com/windows

Christopher said:
I am running vista Business and am unable to print from any web page using
IE7. The problem does not exist in Firefox or with any other
application -
Office 2007, Acrobat, etc.

I am told that turning off 'protected mode' would solve the problem.

Is there any fix that is a little less dangerous and time consuming?

I have uninstalled and reinstalled printer [wireless] with fresh drivers.

Printer is physically connected to a XP Home machine but attaching it to
one of the Vista computers makes no difference.

Many thanks for any help
Click to expand...
Click to expand...
Click to expand...
 
Brian - I posted this in a different group

"" Yes, I did have AVG 8 Free on my PC. I also called Microsoft Tech
Support
and when the 'Prefetch' was emptied, the problem went away temporarily! I
then upgraded to AVG 8 - 3 computer license for home use and reported the
fault to them. I am awaiting their response and shall advise.""


Brian said:
Christopher,

Are you by any chance running AVG 8.x Free? If so uninstall this program
and go back to the older version (AVG 7.x Free). I had the exact same
problem you described and I finally traced it down to my installation of
AVG
8.x Free a few days earlier. Apparently, from my testing, AVG 8.x Free is
interacting oddly with IE7 Protected Mode and this is preventing IE7 from
printing to a local physical printer. If you try printing to say a PDF
writer (PrimoPDF, Acrobat Full, etc.) I found I could so without issue and
then as you found print from the associated program with no issue. Only
from
within IE7 was I unable to print. Once I uninstalled AVG 8.x Free and
went
back to the older version AVG 7.x Free I could print again from within IE7
without issue. Some have suggested that installation of KB929547 may
help
resolve this problem, but for my money I just removed AVG Free 8.x untill
Grisoft resolves their programming issue.

Brian
--
Brian Moffitt, MCSE 2003


Christopher said:
The printer is an HP PSC 1510 [all in one] and I don't expect to be able
to
do anything but print from a remote computer.

Although something of an amateur - as the printer prints without problem
from Firefox, Office 2007, Adobe, etc - surely this has to be a problem
with
IE7 and/or Internet Protected Mode?



Cari (MS-MVP) said:
Which make and model of printer(s)?
--
Cari (MS-MVP) Printing & Imaging
www.coribright.com/windows

I am running vista Business and am unable to print from any web page
using
IE7. The problem does not exist in Firefox or with any other
application -
Office 2007, Acrobat, etc.

I am told that turning off 'protected mode' would solve the problem.

Is there any fix that is a little less dangerous and time consuming?

I have uninstalled and reinstalled printer [wireless] with fresh
drivers.

Printer is physically connected to a XP Home machine but attaching it
to
one of the Vista computers makes no difference.

Many thanks for any help
Click to expand...
Click to expand...
Click to expand...
 
Christopher,

Great! Glad to hear you found a solution. I've contacted a friend with
Microsoft and asked him to get this information into the tech support
pipeline (perhaps a KB article) so folks will know how to resolve it. Sadly,
from what I can tell there just isn't a good way for AVG Free users to
directly provide feedback to Grisoft except through the forums and that just
isn't a tenable solution for this type of programatic issue.

Brian
--
Brian Moffitt, MCSE 2003


Christopher said:
Brian - I posted this in a different group

"" Yes, I did have AVG 8 Free on my PC. I also called Microsoft Tech
Support
and when the 'Prefetch' was emptied, the problem went away temporarily! I
then upgraded to AVG 8 - 3 computer license for home use and reported the
fault to them. I am awaiting their response and shall advise.""


Brian said:
Christopher,

Are you by any chance running AVG 8.x Free? If so uninstall this program
and go back to the older version (AVG 7.x Free). I had the exact same
problem you described and I finally traced it down to my installation of
AVG
8.x Free a few days earlier. Apparently, from my testing, AVG 8.x Free is
interacting oddly with IE7 Protected Mode and this is preventing IE7 from
printing to a local physical printer. If you try printing to say a PDF
writer (PrimoPDF, Acrobat Full, etc.) I found I could so without issue and
then as you found print from the associated program with no issue. Only
from
within IE7 was I unable to print. Once I uninstalled AVG 8.x Free and
went
back to the older version AVG 7.x Free I could print again from within IE7
without issue. Some have suggested that installation of KB929547 may
help
resolve this problem, but for my money I just removed AVG Free 8.x untill
Grisoft resolves their programming issue.

Brian
--
Brian Moffitt, MCSE 2003


Christopher said:
The printer is an HP PSC 1510 [all in one] and I don't expect to be able
to
do anything but print from a remote computer.

Although something of an amateur - as the printer prints without problem
from Firefox, Office 2007, Adobe, etc - surely this has to be a problem
with
IE7 and/or Internet Protected Mode?



Which make and model of printer(s)?
--
Cari (MS-MVP) Printing & Imaging
www.coribright.com/windows

I am running vista Business and am unable to print from any web page
using
IE7. The problem does not exist in Firefox or with any other
application -
Office 2007, Acrobat, etc.

I am told that turning off 'protected mode' would solve the problem.

Is there any fix that is a little less dangerous and time consuming?

I have uninstalled and reinstalled printer [wireless] with fresh
drivers.

Printer is physically connected to a XP Home machine but attaching it
to
one of the Vista computers makes no difference.

Many thanks for any help
Click to expand...
Click to expand...
Click to expand...
 
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