R
rgorsch
For the first six months that I owned my new HP computer an (a6330f
desktop), the computer would hang every time I tried to restart. Shut
down followed by starting up was usually not a problem. Windows
update would automatically update then attempt to restart, and I would
find my computer crashed in the morning. Usually I would have to shut
down and then endure the screen that says windows did not start up
properly and what do you want to do. Repair startup never worked. So
I would ask it to restart windows normally. So typically I had a two
to three stage reboot process.
Eventually after a lot of research on the net I learned that HP had
screwed up and installed a lot of system files relevent to Intel
processors, and not AMD processors. People with XP systems had
isolated one particular file as the culprit in terrible reboot
problems: there is a file called intelppm.sys in the directory windows
\system32\drivers that is Intel-specific and causes problems in
systems with AMD processors. There is even a Microsoft Knowledge Base
article on this somewhere.
The long and the short of it is this: if you disable this file by
renaming it xxxintelppm.syx, the restart problem disappears. Research
it, and then try disabling this file. Best wishes to anyone who has
this problem.
desktop), the computer would hang every time I tried to restart. Shut
down followed by starting up was usually not a problem. Windows
update would automatically update then attempt to restart, and I would
find my computer crashed in the morning. Usually I would have to shut
down and then endure the screen that says windows did not start up
properly and what do you want to do. Repair startup never worked. So
I would ask it to restart windows normally. So typically I had a two
to three stage reboot process.
Eventually after a lot of research on the net I learned that HP had
screwed up and installed a lot of system files relevent to Intel
processors, and not AMD processors. People with XP systems had
isolated one particular file as the culprit in terrible reboot
problems: there is a file called intelppm.sys in the directory windows
\system32\drivers that is Intel-specific and causes problems in
systems with AMD processors. There is even a Microsoft Knowledge Base
article on this somewhere.
The long and the short of it is this: if you disable this file by
renaming it xxxintelppm.syx, the restart problem disappears. Research
it, and then try disabling this file. Best wishes to anyone who has
this problem.