Vista & HP All In One Printer C7100 Series

  • Thread starter Thread starter 3 Strikes I'm Out?
  • Start date Start date
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3 Strikes I'm Out?

I purchased a HP Laptop with Vista and have had an HP Printer. After
17-documented hours with HP Tech Support and now my 3rd Replacement Printer,
It still doesn't work right. After working properly for a "few days" it is
now only printing partial pages. Printing will omit some text but prints
other parts. I have been told by HP that its a WINDOWS problem/bug that they
won't fix. I was told the configuration in the Operating System via the
Rediscovery Service through Administrative Tools would require a computer
person to fix it. Their tech. support supposedly did that with me (took 2
hours) and he promised my problem was solved. I am now experiencing the same
problem. HP blames Windows and Windows Blames HP. I work from home and I
need my printer to work. Often times, the printer shows offline and won't
print at all. You'd think 2 HP Products would work seemlessly together.
Fraid not. Any solutions? I have installed and reinstalled the original cd
for the printer and that temporarily cures the problem. There has to be a
glitch somewhere. PLEASE HELP! (e-mail address removed)
 
The HP Printing Diagnostic Utility was created to diagnose and fix many
common issues preventing printing from the computer:
http://h10025.www1.hp.com/ewfrf/wc/...en&cc=us&dlc=en&product=79477&os=2093&lang=en

--
Carey Frisch
Microsoft MVP
Windows Desktop Experience -
Windows System & Performance

---------------------------------------------------------------

:

I purchased a HP Laptop with Vista and have had an HP Printer. After
17-documented hours with HP Tech Support and now my 3rd Replacement Printer,
It still doesn't work right. After working properly for a "few days" it is
now only printing partial pages. Printing will omit some text but prints
other parts. I have been told by HP that its a WINDOWS problem/bug that they
won't fix. I was told the configuration in the Operating System via the
Rediscovery Service through Administrative Tools would require a computer
person to fix it. Their tech. support supposedly did that with me (took 2
hours) and he promised my problem was solved. I am now experiencing the same
problem. HP blames Windows and Windows Blames HP. I work from home and I
need my printer to work. Often times, the printer shows offline and won't
print at all. You'd think 2 HP Products would work seemlessly together.
Fraid not. Any solutions? I have installed and reinstalled the original cd
for the printer and that temporarily cures the problem. There has to be a
glitch somewhere. PLEASE HELP!
 
Except that the Diagnostics Utility will not work with networked printers,
or most ones through a USB bridge!

We have a C8183 AiO - third one now, brand new model, which has suffered
repeated problems from the beginning. HP now say it's Microsofts' fault, and
after paying for M/s support, they tell me it's HPs' fault.
I guess the moral is, do not update to Vista, we've found that the easiest
way, by far, to get everything working together without hiccups, was to but
OEM copies of XP and 'wipe' all our Vista machines and go back to XP.

Colin
 
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