Vista Home premium to Ultlimate upgrade troubles-Help

[Vikram Kulkarni]

I have a 2-week old HP Pavilion PC with Vista Home premium. I bought a
retail box of Ultimate upgrade and tried to install it to upgrade.
It took 2 hours to upgrade but in the end after rebooting it gives me the
following error:
"'The computer restarted unexpectedly or encountered an unexpected error.
Windows installation cannot proceed. To install windows,
click 'Ok' to restart the computer, and then restart the installation."

It only gives me the Ok option, pressing it just reboots it again. I tried
all of the options, safe mode etc. The only option i have now is to restore
the whole PC with a HP restore CD which ofcourse wipes out all my data.

Please tell me a way of aborting the upgrade?

Thanks,
Vikram
-Desperate Vista User!
--

 

[=?iso-8859-2?B?UGF3ZbM=?=]

OK. I have the same problem. Unfourtnelly you cannot continue update. What
you can do is re-install Vista Home Premiu and once again install system.
Good luck!

 

[Vikram Kulkarni]

Thanks for responding.

I find it hard to believe that a simple process of upgrading can screw up an
existing installation without giving an option to roll-back.
Is this thing not tested at all?

There has to be some way even if booting in Dos and deleting some system
files which will then enable to restart the upgrade process.
I am wondering what other support options do I have now. I am really not
ready to give up my data and just restore the whole PC. All I want is to
atleast rollback the installation now!

Thanks
Vikram

OK. I have the same problem. Unfourtnelly you cannot continue update. What
you can do is re-install Vista Home Premiu and once again install system.
Good luck!

 

[Rock]

I have a 2-week old HP Pavilion PC with Vista Home premium. I bought a
retail box of Ultimate upgrade and tried to install it to upgrade.
It took 2 hours to upgrade but in the end after rebooting it gives me the
following error:
"'The computer restarted unexpectedly or encountered an unexpected error.
Windows installation cannot proceed. To install windows,
click 'Ok' to restart the computer, and then restart the installation."

It only gives me the Ok option, pressing it just reboots it again. I tried
all of the options, safe mode etc. The only option i have now is to
restore the whole PC with a HP restore CD which ofcourse wipes out all my
data.

Please tell me a way of aborting the upgrade?

See if this article can help. It refers to an upgrade from XP to Vista that
is unsuccessful, but it might apply. That's all I could find.

How to troubleshoot scenarios in which the rollback phase was unsuccessful
after you upgrade from Windows XP to Windows Vista
http://support.microsoft.com/kb/927523/en-us

Note, you should always have a full backup of important data. This should
be the case at all times, let alone when you are planning on doing something
as major as an OS upgrade.

Personally I would never do something like this without first imaging the
system with something like Acronis True Image Home, version 10, saving the
image on an external hard drive. In that case if something went wrong the
image could be restored and the system operational in less than an hour.

If nothing else you should be able to recover the data by slaving the drive
in another XP or Vista computer and copying the data from one of the folders
specified in that KB article. I would recover the data before doing
anything else.

Without knowing more about how you prepared the system for the upgrade, I
would think the upgrade problems are because of all the extra, I'll call it
garbage, that the OEM's install such as AV program, utilities and other
trial ware.

 

[Vikram Kulkarni]

See if this article can help. It refers to an upgrade from XP to Vista

that is unsuccessful, but it might apply. That's all I could find.

How to troubleshoot scenarios in which the rollback phase was unsuccessful
after you upgrade from Windows XP to Windows Vista
http://support.microsoft.com/kb/927523/en-us

Thanks, I will try the steps in it.

Note, you should always have a full backup of important data. This should
be the case at all times, let alone when you are planning on doing
something as major as an OS upgrade.

I do have backups of my data files albiet a little old. But I did install
and configure a whole bunch of programs and am afraid I did not make a
complete image file.

Personally I would never do something like this without first imaging the
system with something like Acronis True Image Home, version 10, saving the
image on an external hard drive. In that case if something went wrong the
image could be restored and the system operational in less than an hour.

If nothing else you should be able to recover the data by slaving the
drive in another XP or Vista computer and copying the data from one of the
folders specified in that KB article. I would recover the data before
doing anything else.

I agree. I realized, I just acted too fast and trusted Vista a little too
much. I am able to boot in DOS and copy files over to a USB drive.

Without knowing more about how you prepared the system for the upgrade, I
would think the upgrade problems are because of all the extra, I'll call
it garbage, that the OEM's install such as AV program, utilities and
other trial ware.

Could be. I did run the PCDecrapifier as soon as I got the machine.


I appreciate your responses.

Thanks,
Vikram

 

[Rock]

Thanks, I will try the steps in it.

I do have backups of my data files albiet a little old. But I did install
and configure a whole bunch of programs and am afraid I did not make a
complete image file.

I agree. I realized, I just acted too fast and trusted Vista a little too
much. I am able to boot in DOS and copy files over to a USB drive.

Could be. I did run the PCDecrapifier as soon as I got the machine.


I appreciate your responses.

You're welcome. I don't see it as trusting one OS (or program) too much. I
learned long ago, the worst always happens.