vista home premium, computer locks when I do mcafee or defender sc

  • Thread starter Thread starter murph
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murph

Does anyone know the correction to the following? When I do a scan on Mcafee
it always gets stuck on the following file;

c:\windows\winsys\x86_mic...9608184b1c699\dxtmsft.dll

I always have to shut down and restart, the same thing happens when I do a
scan on defender, just happens that you can't see the file which it gets
stuck on.
I have done the usual, check disk scan, clean cookies etc, mcafee
diagnostic, used all tools etc. nothing seems to help.
Otherwise computer works fine, if you have answer please put in simplest
terms as the computer is not my forte, thanks to anyone who can help
 
murph said:
Does anyone know the correction to the following? When I do a scan on
Mcafee
it always gets stuck on the following file;

c:\windows\winsys\x86_mic...9608184b1c699\dxtmsft.dll

I always have to shut down and restart, the same thing happens when I do a
scan on defender, just happens that you can't see the file which it gets
stuck on.
I have done the usual, check disk scan, clean cookies etc, mcafee
diagnostic, used all tools etc. nothing seems to help.
Otherwise computer works fine, if you have answer please put in simplest
terms as the computer is not my forte, thanks to anyone who can help
Click to expand...

Try running the scan in Safe mode. Start the computer and just prior to the
Windows logo, hit the F8 key.

If that doesn't work, uninstall McAfee and use AVAST. AVAST is a million
times better than Norton or McAfee and it's FREE.
 
murph said:
Does anyone know the correction to the following? When I do a scan on Mcafee
it always gets stuck on the following file;

c:\windows\winsys\x86_mic...9608184b1c699\dxtmsft.dll

I always have to shut down and restart, the same thing happens when I do a
scan on defender, just happens that you can't see the file which it gets
stuck on.
I have done the usual, check disk scan, clean cookies etc, mcafee
diagnostic, used all tools etc. nothing seems to help.
Otherwise computer works fine, if you have answer please put in simplest
terms as the computer is not my forte, thanks to anyone who can help
Click to expand...


Quick web search seems to point to this being one of IE dll's.....some
conflicts when un/installing IE and also having Windows Defender running
at the same time. If you have Windows Defender installed might be an
idea to shut it don and then rescanning. :-)
 
jcaldwell said:
I have been the victim of id theft, I spent two days cleaning up the
mess...I may be over reacting...Is it problematic to have Defender and
McCaffe running at the same time? I have Comcast as my internet provider
and Vista Home Premium...Should I set McAffee for internet protection
and turn off Defender internet? McAfee tool bar added as well for the
anti-spyware and is blocked by nDefender
Click to expand...

AFAIK McAfee isn't compatible with Windows Defender. McAfee is also junk.
You'd be better off removing McAfee and all its attendant toolbars, etc.
and installing a better antivirus and using Windows Defender and the
built-in Windows Firewall. I recommend NOD32 (commercial) or Avast (free)
for antivirus protection. I also like to install Malwarebytes' Antimalware
(MBAM) for on-demand scanning. You do not need to purchase MBAM. The free
version will not run in the background but you have Windows Defender for
that.

However, all the security programs in the world won't help you unless you
practice Safe Hex:

http://www.getsafeonline.org/
https://www.mysecurecyberspace.com/
http://www.getnetwise.org/
http://www.claymania.com/safe-hex.html
http://www.aumha.org/a/parasite.htm - The Parasite Fight
http://msmvps.com/blogs/harrywaldron/archive/2006/02/05/82584.aspx - MVP
Harry Waldron - The Family PC - How to stay safe on the Internet
http://www.elephantboycomputers.com/staying-safe.pdf (downloadable article I
wrote)

Malke
 
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