Vista Help & Support - Permissions Problem?

  • Thread starter Thread starter Mike
  • Start date Start date
M

Mike

I posted this in General, but got no response. I have a little bit of
updated findings to post here.

If I run Help and Support as Administrator or if I create a new user and run
from it, Vista Help & Support runs perfectly.

However, when I run it from my primary user/administrator sign-on, I just
get text text (looks like text from an .h1s file).

I have googled for days and the closest I can find to a solution refers to
Server 2003 and XP. I can't find anyone with this problem. I can't find a
"Help and Support" services entry like there was on XP. The only program I
can find is HELPPANE.exe and I have changed and rechanged permissions until
my fingers are sore.

The only thing I can find that is different is in Process Explorer (free
download), it shows "Builtin/Administrators" with a deny flag when I run as
primmary user/administrator. "Builtin/Administrators" shows a "mandatory"
flag when I run as Administrator or any new user I create.

I don't have malware. I don't have a restore file that goes back as long as
I have had the problem. I have uninstalled tweaks and freeware/purchased
utility programs. I still cannot get the thing to work.

It appears that the H and S service is not running. But I can't even find a
service to run manually to test.

Please help.

Thanks
 
I've traced the error through event logs in Event Viewer. This is what I am
consistently getting for one user only. The remainder of users have correct
H&S processing.

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Microsoft-Windows-Help"
Guid="{de513a55-c345-438b-9a74-e18cac5c5cc5}" />
<EventID>2004</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>8</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2008-08-23T14:18:22.172Z" />
<EventRecordID>1082</EventRecordID>
<Correlation />
<Execution ProcessID="6340" ThreadID="5616" />
<Channel>Microsoft-Windows-Help/Operational</Channel>
<Computer>Mike-PC</Computer>
<Security UserID="S-1-5-21-1532843357-3711708830-5164668-1000" />
</System>
<EventData />
</Event>
 
At the time of the Techguy link mentioned above, there was an almost
identical thread running, to which I was contributing. The problem was
not resolved in either. I have browsed extensively for an answer and
come up blank.
Click to expand...

And you will come up blank here until you learn to quote what you are
replying to.

There are hundreds of people reading this group that are NOT using the
same interface you are using.

Play to the audience and you'll get a better response.
 
davehc said:
I'm sorry but I don't understand the comment. I am in a thread here
dealing with a single "Help and support" problem (I think!) I was
remarking that on another site (where I was offering help) the problem
was not resolved. I would appreciate an expansion of you comment, as it
seems I may be posting wrongly? I don't get interface bit either??
Click to expand...
Leave him. He has completely nothing to say in this group. All he is, is a
pain in the ass. He has no idea what decent behavior means. An ape has more
education than this "person". So go on with what you want to say and act as
if he does not exist.
 
Flight said:
Leave him. He has completely nothing to say in this group. All he is, is a
pain in the ass. He has no idea what decent behavior means. An ape has
more education than this "person". So go on with what you want to say and
act as if he does not exist.
Click to expand...

No not at all. The problem is, that the Winvistaclub forum LEACHES off the
Microsoft News groups. All the posts that you see as "guest" are people who
are posting through the MS news server, and that this forum is leaching off.
We get quite cross about this because we get lots of orphaned posts with no
quotes etc etc and it is really down to the forum owners. They are trying to
make it look like their forum is great with lots of activity when it really
isn't.
 
Ah. OK Gotcha. I'll have to probe into that further and see how I can
tell more succesfully where I am intending to post.
Click to expand...

Stop using the lame web interface at Winvistaclub and use a real news
reader client.

--
Paul Adare
MVP - Identity Lifecycle Manager
http://www.identit.ca
Command: Statement presented by a human and accepted by a computer in such
a manner as to make the human feel as if he is in control.
 
davehc said:
Ah. OK Gotcha. I'll have to probe into that further and see how I can
tell more succesfully where I am intending to post.
Click to expand...

Just hit the "quote" button before replying and you will be fine.

DDW
 
The name of the program is procmon (Process Monitor). I installed IE8 Beta 2
and my H&S problem came back. I went to
C:\ProgramData\Microsoft\Assistance\Client\1.0\en-US\Help_CValidator.H1D
C:\ProgramData\Microsoft\Assistance\Client\1.0\en-US\Help_MValidator.Lck

and found that IE8 had updated these files and reset the permissions.
Fortunately, I had gone through the process explained earlier and used
procmon to quickly locate the files with permission problems and fixed them.

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