Vista fax & scan not sending

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  • Start date Start date
G

Guest

I have set up the fax & scan & it has recognized the internal modem which is
on the list of compatible hardware. When I try to send the fax the message
"submitting fax to job queue" is displayed, then the new fax screen
disappears, but nothing happens. The modem does not try to dial out and I can
not find any evidence of the fax anywhere on the computer. When an incoming
call comes in the modem does notify me that there is an incoming call and do
I want to answer it as a fax. I have not had any faxes sent to me to see if
it does actually receive them. Any help would be appreciated.

Bob
 
Do you see anything in Event Viewer? What is the status of the Fax Service
in Administrative Tools > Services?
 
There does not appear to be anything in the event viewer that relates to the
fax service.
Administrative Tools/Services/Fax/Fax Properties
General
Startup Type = Manual
Service Status = Started
Log On = This Account - Network Service
Reconnect - First Failure = Restart
- Second Failure = Restart
- Subsequent Failure = Take No Action
Reset Fail Count After "0" Days
Reset Service After "1" Minutes
Dependencies - Plug & Play
- Print Spooler
- RPC
- Telephony

I hope this is the info that you need. I appreciate you help.

Bob

Russ Valentine said:
Do you see anything in Event Viewer? What is the status of the Fax Service
in Administrative Tools > Services?

--
Russ Valentine
[MVP-Outlook]
BobH said:
I have set up the fax & scan & it has recognized the internal modem which
is
on the list of compatible hardware. When I try to send the fax the message
"submitting fax to job queue" is displayed, then the new fax screen
disappears, but nothing happens. The modem does not try to dial out and I
can
not find any evidence of the fax anywhere on the computer. When an
incoming
call comes in the modem does notify me that there is an incoming call and
do
I want to answer it as a fax. I have not had any faxes sent to me to see
if
it does actually receive them. Any help would be appreciated.

Bob
Click to expand...
Click to expand...
 
Startup Type should be "Automatic"
What is the status of your modem in Tools > Fax Accounts?
Is your modem on the VHCL?

--
Russ Valentine
[MVP-Outlook]
BobH said:
There does not appear to be anything in the event viewer that relates to
the
fax service.
Administrative Tools/Services/Fax/Fax Properties
General
Startup Type = Manual
Service Status = Started
Log On = This Account - Network Service
Reconnect - First Failure = Restart
- Second Failure = Restart
- Subsequent Failure = Take No Action
Reset Fail Count After "0" Days
Reset Service After "1" Minutes
Dependencies - Plug & Play
- Print Spooler
- RPC
- Telephony

I hope this is the info that you need. I appreciate you help.

Bob

Russ Valentine said:
Do you see anything in Event Viewer? What is the status of the Fax
Service
in Administrative Tools > Services?

--
Russ Valentine
[MVP-Outlook]
BobH said:
I have set up the fax & scan & it has recognized the internal modem
which
is
on the list of compatible hardware. When I try to send the fax the
message
"submitting fax to job queue" is displayed, then the new fax screen
disappears, but nothing happens. The modem does not try to dial out and
I
can
not find any evidence of the fax anywhere on the computer. When an
incoming
call comes in the modem does notify me that there is an incoming call
and
do
I want to answer it as a fax. I have not had any faxes sent to me to
see
if
it does actually receive them. Any help would be appreciated.

Bob
Click to expand...
Click to expand...
Click to expand...
 
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