Vista errors, what should I do next

  • Thread starter Thread starter weewillie
  • Start date Start date
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weewillie

running vista sp2 with all updates excl ie8 on a hp 6715b laptop with
4gb memory

Last couple of days had performance issues
on doing a reboot got a hang on terminal services... (excuse the lack
of detail)
so had to turn off to get a hard shutdown
on start was offered safe etc, chose start normally

1st got 'interactive services detection stopped working and was
closed, closely followed by
2nd service layer module stopped working and was closed

what do you recommend?
 
running vista sp2 with all updates excl ie8 on a hp 6715b laptop with
4gb memory

Last couple of days had performance issues
on doing a reboot got a hang on terminal services... (excuse the lack
of detail)
so had to turn off to get a hard shutdown
on start was offered safe etc, chose start normally

1st got 'interactive services detection stopped working and was
closed, closely followed by
2nd service layer module stopped working and was closed

what do you recommend?
Click to expand...

PS
My printer, cannon pixma ip3000 is also showing as offline and will
not print even though it continues to be plugged in, usb connected and
no error lights
 
Were you able to go into services and restart those two items?

start search > type *services *> hit enter > accept the UAC > find the
two services that were shutdown and try to re-enable them > double click
the service > choose start.
Click to expand...

I did a system restore, but that that did not complete satisfactorily
I'll try what you say if those points recur,

should I persist with restore and go back further?
 
running vista sp2 with all updates excl ie8 on a hp 6715b laptop with
4gb memory

Last couple of days had performance issues
on doing a reboot got a hang on terminal services... (excuse the lack
of detail)
so had to turn off to get a hard shutdown
on start was offered safe etc, chose start normally

1st got 'interactive services detection stopped working and was
closed, closely followed by
2nd service layer module stopped working and was closed

what do you recommend?
Click to expand...

From your description, you were having performance problems and it's now
manifesting it self into severe problems.

You should run diagnostics on your hardware, memory then on the hard drive.
 
see below

Have you downloaded anything malicious or anything not from a trusted
site?
Click to expand...

No

Has the printer worked before the hard shutdown?

Yes
After?

No, but having done a restore, albeit one that said 'system restore
did not complete successfully' the printer is now back online
Have you had any blue screens?
Click to expand...
had one 10 days ago

Have you tried re-enabling those
services?
Click to expand...
when they become disabled again I'll try
 
From your description, you were having performance problems and it's now
manifesting it self into severe problems.

You should run diagnostics on your hardware, memory then on the hard drive.
Click to expand...

Ran system diagnostics
Disk, there is less than 15% free space, only 6gb, I assume this is
not a big issue

security centre says I'm not running antivirus, but I am, Avira

memory disgnostics require a reboot so I will post back later
 
Can you look at the errors in the event logs?
Click to expand...

critical = zero
errors, there are quite a few

An unspecified error occurred during System Restore: (Windows Update).
Additional information: .

The DNS proxy agent was unable to allocate 0 bytes of memory. This may
indicate that the system is low on virtual memory, or that the memory
manager has encountered an internal error.

The ICS_IPV6 failed to configure IPv6 stack.

The DHCP allocator has detected a DHCP server with IP address
192.168.0.1 on the same network as the interface with IP address
192.168.0.3. The allocator has disabled itself on the interface to
avoid confusing DHCP clients.

The ICS_IPV6 failed to configure IPv6 stack.

The ServiceLayer service failed to start due to the following error:
The service did not respond to the start or control request in a
timely fashion.

A timeout was reached (30000 milliseconds) while waiting for the
ServiceLayer service to connect.

Faulting application ServiceLayer.exe, version 7.0.124.0, time stamp
0x4a24d04d, faulting module USER32.dll, version 6.0.6002.18005, time
stamp 0x49e03821, exception code 0xc0000142, fault offset 0x00009eed,
process id 0x1264, application start time 0x01ca46d8db689894.

DCOM got error "1053" attempting to start the service ServiceLayer
with arguments "" in order to run the server:
{ACF50018-41F8-476D-85FD-CD953DAE4A49}

The Interactive Services Detection service failed to start due to the
following error:
The service did not respond to the start or control request in a
timely fashion.

hope this means more to you than it does to me
thanks for your help
 
Ran system diagnostics
Disk, there is less than 15% free space, only 6gb, I assume this is
not a big issue

security centre says I'm not running antivirus, but I am, Avira

memory disgnostics require a reboot so I will post back later
Click to expand...

no memory errors
 
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