Vista & Dell All in One (AIO) printer

  • Thread starter Thread starter CJ
  • Start date Start date
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CJ

I recently upgraded my laptop to Vista Home Premium. Now I can not
print to my Dell 922 AIO. I have downloaded the latest Vista drivers
from Dell. The driver install appears to work fine; however, when I
try to print the queue stacks up and I get a message about not being
able to communicate with the printer, please check the cable, restart,
and other trouble shooting suggestions. No luck...anybody have a
solution? Thanks!
 
I upgraded to vista with a dell aio 926. It is very important to uninstall
the old driver and DISCONNECT the printer from the system when you install
the new drivers. Have the system up and running with the new drivers
installed then plug in the printer.
 
Thanks farbuncle. You led me down the path I needed to be heading.
The key was to uninstall (completely) and then disconnect from the
network/Internet so Vista couldn't find a driver anywhere to default
to.

This is what worked for me...I got help from farbuncle and a forum on
Dell's website.

1. Download the latest Vista driver.
2. Disconnect the PC from the network/Internet
3. Delete the printer
4. Disconnect the printer from the PC
5. Uninstall the software from Device Manager (you have to choose
view, show hidden devices). Right click on the printer and choose
uninstall.
6. Uninstall the software from the program group or the control panel.
7. Reboot
8. Delete everything in C:\windows\system32\spool\drivers\w32x86\
9. Install the Vista Driver reconnecting the printer when the driver
install calls for it.

I still can't share my printer across the network. If I try to
connect to the printer (attached to an XP SP2 Pro box) the driver
"breaks" and I have to perform the same process all over again. The
same seems to be true if I reverse the connection and share it from my
Vista box. Anyone know of a wireless print server that will support
the Dell 922?
 
The Dell 3300 Wireless Printer Adapter will work fine.

Neil Mark O. Almario Resolution Specialist Dell Consumer Technical Support
 
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