Vista Crashes When Attempting to Add Network Printer

  • Thread starter Thread starter Syd Bolton
  • Start date Start date
S

Syd Bolton

Very frustrating! I am just trying to add a simple HP Laserjet III printer. When I click on "Add A Printer" and select "Add a network, wireless, or Bluetooth" printer, I get the following:

"Windows Explorer has stopped working. Looking for a solution", followed by "Windows Explorer is restarting...".

Additional info:

1) I can see the dialog in the background that shows available printers, but it's empty and only comes up and is immediately covered by the error message above

2) This is a clean install of a business Action Pak edition of Vista.

3) I am part of a domain - which is run by Windows 2000 machines

4) Not that I even get that far, but the machine this printer is on is Windows 2000

5) I tried installing the printer locally and succeeded ... of course, I'm not connected to it so it won't work but I just wanted to see if the rest of the printer functionality was working.

6) I have downloaded the latest updates.

Any help would be appreciated ... sucks I can't even ATTEMPT to add a network printer without a crash!!!

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I have the same problem. No issue when installing local printers but as soon as I press "Add a network, wireless or bluetooth printer" I get an error "Windows Explorer has stopped working" with following details...

Problem signature:
Problem Event Name: APPCRASH
Application Name: Explorer.EXE
Application Version: 6.0.6000.16386
Application Timestamp: 4549b091
Fault Module Name: StackHash_e90a
Fault Module Version: 6.0.6000.16386
Fault Module Timestamp: 4549bdc9
Exception Code: c0000374
Exception Offset: 000af1c9
OS Version: 6.0.6000.2.0.0.256.6
Locale ID: 1039
Additional Information 1: e90a
Additional Information 2: 9c779f0baec467956d8f0c16448d0633
Additional Information 3: 6147
Additional Information 4: 3e4adf473910853af59c5703fba66559

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The computer is connected to a Windows 2003 Server Domain. What is the problem?


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I was having this problem today when trying to connect to a network printer
and found that it was an issue with the domain registration. I went in and
re-set my domain info and set my user name to an administrator and once I
restarted it fixed the issue. Apparently Vista will not warn you if the
workgroup or domain is not set correctly - it just crashes. You may have to
be set up as an administrator also.
 
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