The first thing I would do it start over. Get rid of all the third-party
anti-malware to see if the problem goes away. Obviously, if you do that, you
are exposing yourself so you have to be mindful of that.
However, I also worry about your last claim that "Trend didn't stop virus
infections regardless of the updates." That statement makes me ask many
question:
1. Trend is generally considered to be one of the top anti-malware vendors
in terms of detection rates. Their tech support, according to my
understanding, is also generally supposed to be first rate. What was it that
Trend failed to detect?
2. Did you imply by that statement that the computer that you are now having
problems with had one or more infections? If so, that is very likely to be
your problem right there. While much malware can successfully be cleaned,
some cannot, no matter how hard you try. It will still be there, and will
render your computer unstable.
3. Did you mean to imply that you have had multiple infections? First, how
do you know that? Second, how did you get them? It really is not that easy to
get an infection in the first place.
You won't hear back from the "Problems & Solutions." That goes into an
automated system that analyzes a few million reports a month for patterns.
When patterns are discovered Microsoft will attempt to produce a fix.
The first thing you need to do is get your system stable again. Then you can
add one anti-virus program. However, I am wondering if there are lingering
infections left, in which case your best option will be to rebuild the system
from scratch.
---
Your question may already be answered in Windows Vista Security:
http://www.amazon.com/gp/product/0470101555?ie=UTF8&tag=protectyourwi-20
BillK said:
Thanks so much for the reply.
Maybe you could be of some additional assistance.
I purchased the software through PCSecurityShield.com after some research on
cnet.
Their tech [?] people had me download a removal tool to get rid of Trend
Micro which worked.
I've uninstalled three different times since with the same issues.
The blue screen refers to antivirus not being recognized.
I then forwarded them all my system info so they could try and find a
conflict, but to no avail.
Then I went to "Problems & Solutions" and sent those reports as well, but
haven't heard back from anyone.
I'm probably going to ask for a refund and uninstall but don't know what
options I have for AV past that point.
Trend didn't stop virus infections regardless of the updates.
Suggestions?
B
--
The Trade Show Marketing Guy
Jesper said:
The fact that Vista does not "recognize" that Kaspersky is installed does not
cause blue screens, stalls, or video issues. Those are caused by poorly
written, (usually) third-party, software.
Either there are still pieces of Trend on the computer, and those are
conflicting with Kaspersky, or the Kaspersky software is broken/not installed
properly. How exactly did you ensure that there were no pieces of Trend left
on the computer?
---
Your question may already be answered in Windows Vista Security:
http://www.amazon.com/gp/product/0470101555?ie=UTF8&tag=protectyourwi-20
:
I need help please!
I just installed the "Shield Deluxe" version of Kaspersky on my vista laptop
because Trend Micro didn't work well.
Now, Vista does not recognize the fact that it's loaded and is giving me
FITS!
Blue screens, stalls, video issues . . . the lot.
Is there a fix for this? I mean, Kaspersky is one of the recommended
programs so why isn't it being recognized?
There are no traces of Trend left on the drive or in the registry, the folks
at Kaspersky are stymied and I'm at my wits end.
Any help would be appreciated.
