virus

  • Thread starter Thread starter Lieve Cuypers
  • Start date Start date
L

Lieve Cuypers

Hi,

I've got a virus in my map 'system volume information' in my WindowsXP but
my acces to this map is denied so I'm not be able to remove this infected
file.
Is there anyone who can help out here?

Greetings
 
Lieve said:
Hi,

I've got a virus in my map 'system volume information' in my WindowsXP but
my acces to this map is denied so I'm not be able to remove this infected
file.
Is there anyone who can help out here?
Click to expand...

Likely it is in the system restore set of files. Recycling system
restore will clear the restore points, including the infected files.
See the following article on how AV and system restore work together:

How antivirus software and System Restore work together
http://support.microsoft.com/?kbid=831829

If you know you have a good restore point that has been created since
the virus was removed from your system and you want to keep the most
recent restore point, follow these steps:

- Click Start->All Programs->Accessories->System Tools->Disk Cleanup.
This will take a little bit to come up since it will first scan your
system to see how much space can be freed by using the tool.
- Once the tool comes up click the More Options tab.
- Under System Restore click the Clean up... button.
- Click yes on the prompt about removing all but the most recent restore
point.
--
Tom Porterfield
MS-MVP Windows
http://support.telop.org

Please post all follow-ups to the newsgroup only.
 
Lieve said:
Hi,

I've got a virus in my map 'system volume information' in my WindowsXP but
my acces to this map is denied so I'm not be able to remove this infected
file.
Is there anyone who can help out here?

Greetings
Click to expand...


The System Volume Information is the hidden, protected operating
system folder in which WinXP's System Restore feature stores
information used to recover from errors. It's really not a good idea
for you, or an antivirus application, to directly access the contents
of that folder, unless you expect to have no future use for the
restore points, in which case it would be simpler just to turn off the
System Restore feature.

To clear viruses or other malware from the "System Volume
Information," simply turn off the System Restore feature (Start > All
Programs > Accessories > System Tools > System Restore, System Restore
Settings), reboot, then re-enable System Restore, and reboot one last
time. This will delete all of your Restore Points, including the
corrupted one(s), and allow you start with a clean slate.



--

Bruce Chambers

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