virus, troyan or spyware ? can't take it out

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Guest

Hello everybody, i have this problem since a week ego, after install a
wireless network in my home, my pc slow own, then after a couple days a pop
up show up from SPY AXE telling me that my pc is infectted and show me a
report about that and redirect me to go to their webpage to buy it, also a
litter icon on taskbar with message and sound every 5 or 10 seconds appears.
I scaned using microsoft antivirus and nothing was found, but later microsoft
antiv. show me a windows warning about troyan was trying to install a
program, then ask me if ignore or remove, i choose remove, the antiv. confirm
me the threat was removed, but later on SPY AXE start again. Let me let you
know, that before install my wireless network i had norton internet security,
but i didn't renew my suscription, after i have this problem i went to the
store and both Norton Internet Security 2006, then try to install and now a
have a message telling me "The installer required that Microsoft Windows
Installer be on your computer. Without it, you cannot install this Symantec
product."....ask me if i want to install now, y choose yes, but i have
another message..."setup was unable to update the MSI system component. If
this problem continues please contact Microsoft at www.MICROSOFT.com".....and
that's why i'm here asking for your help, i want to keep norton i been use it
for more than 8 years and i never have a single problem. thanks four your
help.
 
From: "HUAZKAR" <[email protected]>

| Hello everybody, i have this problem since a week ego, after install a
| wireless network in my home, my pc slow own, then after a couple days a pop
| up show up from SPY AXE telling me that my pc is infectted and show me a
| report about that and redirect me to go to their webpage to buy it, also a
| litter icon on taskbar with message and sound every 5 or 10 seconds appears.
| I scaned using microsoft antivirus and nothing was found, but later microsoft
| antiv. show me a windows warning about troyan was trying to install a
| program, then ask me if ignore or remove, i choose remove, the antiv. confirm
| me the threat was removed, but later on SPY AXE start again. Let me let you
| know, that before install my wireless network i had norton internet security,
| but i didn't renew my suscription, after i have this problem i went to the
| store and both Norton Internet Security 2006, then try to install and now a
| have a message telling me "The installer required that Microsoft Windows
| Installer be on your computer. Without it, you cannot install this Symantec
| product."....ask me if i want to install now, y choose yes, but i have
| another message..."setup was unable to update the MSI system component. If
| this problem continues please contact Microsoft at www.MICROSOFT.com".....and
| that's why i'm here asking for your help, i want to keep norton i been use it
| for more than 8 years and i never have a single problem. thanks four your
| help.



Two part reply..

Perform Part 1 then perform Part 2.

If the first two parts don't work, perform the alternate utility.

It is suggested that you execute each tool in Normal Mode then in Safe Mode.

If you are using any version of Sun Java that is prior to JRE Version 5.0,
then you are strongly urged to remove any/all versions that are prior to JRE
Version 5.0. There are vulnerabilities in them and they are actively being exploited.
It is possible that is how you got infected with malware.

Therefore, it is highly suggested that if there are any prior versions of Sun Java
to Version 5 on the PC that they be removed and Sun Java JRE Version 5.0 Update 6
be installed ASAP.

http://www.java.com/en/download/manual.jsp



Part 1
-----------

Use noahdfear's SmitFraud and SpyAxe removal tool -- SmitRem.exe
http://noahdfear.geekstogo.com/click counter/click.php?id=1

http://www.bleepingcomputer.com/forums/topic36868.html


Part 2
-----------

Download SmitFraud.exe from the URL --
http://www.ik-cs.com/programs/virtools/SmitFraud.exe

Execute; SmitFraud.exe { Note: You must accept the default of C:\McAfee }
Choose; Unzip
Choose; Close

NOTE: You may have to disable your software FireWall or allow WGET.EXE to go through your
FireWall to enable WGET.EXE to download the needed McAfee related files.

Execute; c:\mcafee\clean.bat
{ or Double-click on 'Clean Link' in c:\mcafee }

A final report in HTML format called C:\mcafee\ScanReport.HTML will be generated. At the
end of the scan, it will be displayed in your browser (Opera, FireFox or Internet Explorer).
It is suggested that you move the report out of c:\mcafee before performing another scan.

ALTERNATE:

Secured2K's SpyAxe, PSGuard, Smitfraud, Sinnaka and Alemod removal tool.

http://secured2k.home.comcast.net/tools/AntiPuper.exe

http://forums.mcafeehelp.com/viewtopic.php?t=65072


Please Copy and Paste the contents of the HTML Log file; C:\mcafee\ScanReport.HTML in your
reply.

* * * Please report back your results * * *
 
David, i tried to download new ver. of java, and i have this message " The
win, Installer Service could not be accessed. This can occur if you are
running win in safe mode, or if the win installer is not correctly instaled.
Contact your support personnel for assistance".
 
From: "HUAZKAR" <[email protected]>

| David, i tried to download new ver. of java, and i have this message " The
| win, Installer Service could not be accessed. This can occur if you are
| running win in safe mode, or if the win installer is not correctly instaled.
| Contact your support personnel for assistance".
|

Deal with the adware/spyware issue first then and worry about Java afterwards.
 
Ok Dave, SmitRem worked to remove SpyAxe " I hope", but, I still have trouble
to install Norton Internet Security and still have the same message...."The
installer required that Microsoft Windows
Installer be on your computer. Without it, you cannot install this Symantec
.....
 
Ok Dave, SmitRem worked to remove SpyAxe " I hope", but, I still have trouble
to install Norton Internet Security and still have the same message...."The
installer required that Microsoft Windows
Installer be on your computer. Without it, you cannot install this Symantec
Click to expand...

I just installed Norton AV 2006 on a computer that was pre SP1, had not
been online in 2 years, and it didn't have Windows Installer - the 2006
version installed the Windows Installer.

You could also do a Windows Update, which should detect the missing
Windows Installer and re-download and install it.

Make sure that you have a firewall enabled (even Windows Firewall) or a
NAT Appliance before you connect to the net.
 
I did all ready, and and i can't up date my windows xp either, even that i
have message to up date, another message say up date is not complete and
windows wll not work propertly........i was thinking to unistall windows xp
and try to install again, i don't know if this is the correct option, if is,
how can i do that.......thanks.
 
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