Virus Removal on .exe file

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Guest

About a week ago I received one of those urgent message from Norton Antivirus
about a dangerous threat...I immediately shut down all programs and ran the
virus scan, which said there was a Trojan horse attached to ide.exe. Since
that time I cannot run Outlook Express without disabling the virus software,
and other downloads (e.g. Itunes) have not been working. I have tried all
the online recommendations from Norton and elsewhere, but cannot resolve the
problem. Any thoughts?
 
In Sabrina had this to say:

My reply is at the bottom of your sent message:
About a week ago I received one of those urgent message from Norton
Antivirus about a dangerous threat...I immediately shut down all
programs and ran the virus scan, which said there was a Trojan horse
attached to ide.exe. Since that time I cannot run Outlook Express
without disabling the virus software, and other downloads (e.g.
Itunes) have not been working. I have tried all the online
recommendations from Norton and elsewhere, but cannot resolve the
problem. Any thoughts?
Click to expand...

Disable Norton and delete - do not load, do not open, just delete - the
offending file. Re-enable your antivirus.

Alternatively, pick a better product... Though, in this case, they'll all
likely do something similar.

Malware Cleaners and Repair:
http://kgiii.info/windows/all/general/malwarefix.html

--
Galen - MS MVP - Windows (Shell/User & IE)
http://dts-l.org/
http://kgiii.info/

"I am glad of all details, whether they seem to you to be relevant or
not." - Sherlock Holmes
 
Hi Galen,

I can't find the file...tried using the search function, no IDE folder or
ide.exe shows up. Yet I still get the same virus message each time I run
Norton (and yes, I plan to get rid of it asap). Any other thoughts?
 
In Sabrina had this to say:

My reply is at the bottom of your sent message:
Hi Galen,

I can't find the file...tried using the search function, no IDE
folder or ide.exe shows up. Yet I still get the same virus message
each time I run Norton (and yes, I plan to get rid of it asap). Any
other thoughts?
Click to expand...

Read your email in plain text format. It is likely an attachment and will
show as a paperclip icon. That'd be the email you want to delete.

--
Galen - MS MVP - Windows (Shell/User & IE)
http://dts-l.org/
http://kgiii.info/

"I am glad of all details, whether they seem to you to be relevant or
not." - Sherlock Holmes
 
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