Virus Problems

  • Thread starter Thread starter Teresa
  • Start date Start date
T

Teresa

My computer had AntiVirus 2009 that was causing problems and it would not let
me add/remove program so I removed it with Cyberdefender software. It helped
and everything was fine.

When I went to install new security stuff on my computer to prevent this
from happening again it would not let me. I can't access my security center
at all or download anything that relates to secuity. Doesn't seem to matter
what I click on, if it has anything at all to do with security or fixing the
problem, it sends me to a window that says "Windows Explore cannot dispaly
this webpage". Everything else I click on goes right to it with no problems.
Any ideas about what is happening? Is there another way to access my security
center?

Thanks,
Teresa
 
My computer had AntiVirus 2009 that was causing problems and it would not let
me add/remove program so I removed it with Cyberdefender software. It helped
and everything was fine.
Click to expand...

...but now you know differently I believe.
When I went to install new security stuff on my computer to prevent this
from happening again it would not let me. I can't access my security center
at all or download anything that relates to security. Doesn't seem to matter
what I click on, if it has anything at all to do with security or fixing the
problem, it sends me to a window that says "Windows Explore cannot dispaly
this webpage". Everything else I click on goes right to it with no problems.
Any ideas about what is happening? Is there another way to access my security
center?

Thanks,
Teresa
Click to expand...

Hello Teresa:

Please let us know exactly what operating system your computer is using.

Your computer is probably /still/ infected with the rogue malware.

Even if you must use another computer, download, install, update and run
the freeware version of MBAM:

<http://www.malwarebytes.org/mbam.php>

Similarly, follow-up with "SAS", SUPERAntiSpyware Free Edition:

<http://www.superantispyware.com/download.html>

Please post a reply with your progress.

Warm regards,

Pete
 
Thanks. I will try all that and let you know how it is going. I really
appreciate the help.

Teresa
 
Hi. It will not let me go to either of these sites. It blocks me from
anything that will help fix it. I guess I will have to take it to be
repaired. Thanks again!
 
From: "Teresa" <[email protected]>

| Hi. It will not let me go to either of these sites. It blocks me from
| anything that will help fix it. I guess I will have to take it to be
| repaired. Thanks again!



Download and execute HiJack This! (HJT)
http://www.trendsecure.com/portal/en-US/_download/HJTInstall.exe

Then post the contents of the HJT log in your post with a full explanation of your problem
and what you have done to date in one of the below expert forums...

{ Please - Do NOT post the HJT Log here ! }

Forums where you can get expert advice for HiJack This! (HJT) Logs.

NOTE: Registration is REQUIRED in any of the below before posting a log

Suggested primary:
http://www.thespykiller.co.uk/index.php?board=3.0

Suggested secondary:
http://www.bleepingcomputer.com/forums/forum22.html
http://www.malwarebytes.org/forums/index.php?showforum=7

Suggested tertiary:
http://www.dslreports.com/forum/cleanup
http://www.cybertechhelp.com/forums/forumdisplay.php?f=25
http://www.atribune.org/forums/index.php?showforum=9
http://www.geekstogo.com/forum/Malware_Removal_HiJackThis_Logs_Go_Here-f37.html
http://gladiator-antivirus.com/forum/index.php?showforum=170
http://forum.networktechs.com/forumdisplay.php?f=130
http://forums.maddoktor2.com/index.php?showforum=17
http://www.spywarewarrior.com/viewforum.php?f=5
http://forums.spywareinfo.com/index.php?showforum=18
http://forums.techguy.org/f54-s.html
http://forums.tomcoyote.org/index.php?showforum=27
http://forums.subratam.org/index.php?showforum=7
http://www.5starsupport.com/ipboard/index.php?showforum=18
http://aumha.net/viewforum.php?f=30
http://makephpbb.com/phpbb/viewforum.php?f=2
http://forums.techguy.org/54-security/
http://forums.security-central.us/forumdisplay.php?f=13
 
Thanks for taking the time with all the information but my computer is
blocking me from going to any sites that help with security issues. I tried
these sites and I was also blocked from them. Helpless case-I suppose. Thanks
again!!
 
From: "Teresa" <[email protected]>

| Thanks for taking the time with all the information but my computer is
| blocking me from going to any sites that help with security issues. I tried
| these sites and I was also blocked from them. Helpless case-I suppose. Thanks
| again!!

Is that your ONLY computer or do you have another computer in the house ?
 
From: "Teresa" <[email protected]>

| I have a laptop in another room. Does that help?

Yes if you can burn a CDROM or use a thumb drive.

On the laptop, download...

Malwarebytes Anti-Malware (MBAM)
http://www.malwarebytes.org/mbam/program/mbam-setup.exe

Database File...
http://www.gt500.org/malwarebytes/database.jsp

Rename mbam-setup.exe to something like Teresasetup.exe

Burn a CDROM or copy them to a thumb drive.

After to install MBAM
Go to;
"C:\Program Files\Malwarebytes' Anti-Malware"
Copy mbam.exe to shomething like Teresa.exe

Run the database update file.
Run "C:\Program Files\Malwarebytes' Anti-Malware\Teresa.exe"

Perform a full scan.
 
From: "Buck Rogers" <[email protected]>



| Mr. Lipman,

| I've heard this a number of times and would ask that you expand on
| that. Specifically, why? Just curious as I've used it successfully
| many times.

| Granted, I'm not a newb (I troubleshoot a great deal of HijackThis
| logs) nor am I a "pro", but would like to have your reasoning.

| Regards,

| Buck

OK straight from Subs...
"Running ComboFix without cfscript is actually quite safe.

Syntax for cfscript is simple. It doesn't deter them from running it. CF is awfully
powerful. There isn't much that it can't remove. In the hands of untrained user, it's easy
to turn machines into doorstops"
 
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