E
Erehwon
Trying to help a friend long distance. After viewing an email and then
trying to re-open same email (1st bad sign) computer locked up. On reboot,
came up with a black screen with only icons for My Computer, My Documents,
Recycle Bin and Temporary Files and numerous error messages about a "failed
write command" and recommendation to run HDD scan to fix errors or risk
losing data. Box that came up, however, just had the title of "Live Support
Center" and wanted to download a trial version of program to fix (2nd bad
sign). Did not download but did check Home Page and FAQ tabs from error
message and couldn't find any indication of who it was from (3rd bad sign).
Start > Programs came up saying EMPTY. Shut down and booted into SAFE mode
and then ran
Check Disk by right clicking on drive from My Computer and selecting
Properties>Tools>Error Checking with Automatically Fix any Errors and
Attempt Recovery of Bad Sectors checked. Scan appeared to run but results
of scan came and went to fast to be able to read. Still had above error
messages and request to run trial version of Live Support Center.
Booted back in to Safe Mode with Command Prompt and tried a simple DIR
command from root. Came back "File Not Found". Tried changing directory to
Documents & Settings and command prompt showed directory change but DIR or
DIR *.* still said "file not found". Bottom line was that I could go to any
subdirectory I wanted to but could not find any files in any. I then tried
running chkdsk from the command prompt in safe mode and it appeared to run
fine and showed no errors. Tried one more time running chkdsk /f /r on
following reboot but no change. So, Check Disk shows no errors but I can't
access any files ??
Any ideas other than reformatting / replacing hard drive ?
trying to re-open same email (1st bad sign) computer locked up. On reboot,
came up with a black screen with only icons for My Computer, My Documents,
Recycle Bin and Temporary Files and numerous error messages about a "failed
write command" and recommendation to run HDD scan to fix errors or risk
losing data. Box that came up, however, just had the title of "Live Support
Center" and wanted to download a trial version of program to fix (2nd bad
sign). Did not download but did check Home Page and FAQ tabs from error
message and couldn't find any indication of who it was from (3rd bad sign).
Start > Programs came up saying EMPTY. Shut down and booted into SAFE mode
and then ran
Check Disk by right clicking on drive from My Computer and selecting
Properties>Tools>Error Checking with Automatically Fix any Errors and
Attempt Recovery of Bad Sectors checked. Scan appeared to run but results
of scan came and went to fast to be able to read. Still had above error
messages and request to run trial version of Live Support Center.
Booted back in to Safe Mode with Command Prompt and tried a simple DIR
command from root. Came back "File Not Found". Tried changing directory to
Documents & Settings and command prompt showed directory change but DIR or
DIR *.* still said "file not found". Bottom line was that I could go to any
subdirectory I wanted to but could not find any files in any. I then tried
running chkdsk from the command prompt in safe mode and it appeared to run
fine and showed no errors. Tried one more time running chkdsk /f /r on
following reboot but no change. So, Check Disk shows no errors but I can't
access any files ??
Any ideas other than reformatting / replacing hard drive ?