Virus,Newbar,svchost,P

  • Thread starter Thread starter John Bridge
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J

John Bridge

A relative of mine has clicked on a link in an EMAIL, She Now Has 3 New
Icons On her desktop (Newbar 164,723kbs,Svchost and P), she says she can not
now receive her email or use her browser, is there anyway of restoring her
Puter to it's original glory.
TIA John
 
John Bridge said:
A relative of mine has clicked on a link in an EMAIL, She Now Has 3 New
Icons On her desktop (Newbar 164,723kbs,Svchost and P), she says she can not
now receive her email or use her browser, is there anyway of restoring her
Puter to it's original glory.
Click to expand...

Sure, restore from the last good backup set. In WinME and XP
there is a "System Restore" feature that (sort of) does backups
for you - although, you really should do them yourself.
 
A relative of mine has clicked on a link in an EMAIL, She Now Has 3 New
Icons On her desktop (Newbar 164,723kbs,Svchost and P), she says she can not
now receive her email or use her browser, is there anyway of restoring her
Click to expand...

Not enough info.

Have her try running a scan for viruses.

See http://www.claymania.com/panic.html for more info, and links to
av scanners, including online scanners.

Regards, Dave Hodgins
 
What's wrong with this picture?
Click to expand...

LOL! Ok, forget the online scanners<G>. I'm assuming he can
download a regular scanner, for her.

Thanks, Dave Hodgins
 
David W. Hodgins said:
LOL! Ok, forget the online scanners<G>. I'm assuming he can
download a regular scanner, for her.

Thanks, Dave Hodgins
Click to expand...

The operating system is win98SE and the icon named P was actually named Q,
she lives 350 miles away from me so I can not get to the Puter myself.
Anyway I was trying to sort the problem out over the phone, what happens is
that on boot up the Puter seems to run at normal speed and then it starts to
slow down until the mouse speed is almost unworkable, no excessive HD
activity, so something seems to be running and hogging the CPU. I got her to
run msconfig and told her to untick all activities that I did not recognise,
this has now seemingly restored the Puter to it's former glory, she can now
use it as before. She is to obtain a copy of NIS today and install it and
maybe it will find the virus that is causing the problem, it is still on the
Puter just not running at the moment. I am going to get her to email me all
the applications that we unticked with a view to trying to identify the
culprit, thanks for all help.
 
The operating system is win98SE and the icon named P was actually named Q,
she lives 350 miles away from me so I can not get to the Puter myself.
Anyway I was trying to sort the problem out over the phone, what happens is
that on boot up the Puter seems to run at normal speed and then it starts to
slow down until the mouse speed is almost unworkable, no excessive HD
activity, so something seems to be running and hogging the CPU. I got her to
run msconfig and told her to untick all activities that I did not recognise,
this has now seemingly restored the Puter to it's former glory, she can now
use it as before. She is to obtain a copy of NIS today and install it and
maybe it will find the virus that is causing the problem, it is still on the
Puter just not running at the moment. I am going to get her to email me all
the applications that we unticked with a view to trying to identify the
culprit, thanks for all help.
Click to expand...

Get her to fire up MSInfo32.exe
["C:\Program Files\Common Files\Microsoft Shared\MSINFO\MSINFO32.EXE"]
There should be a link to it in:
"Start Menu | Programs | Accesories | System Tools | System Information."
Use "File | Save" -or- [Ctrl + S] to get a .NFO file that you can look at in
Wordpad.
Will show more stuff than you want to know about.

- Jack.
 
David W. Hodgins said:
LOL! Ok, forget the online scanners<G>. I'm assuming he can
download a regular scanner, for her.

Thanks, Dave Hodgins
Click to expand...

No charge, - J.
 
Jack the Bear said:
The operating system is win98SE and the icon named P was actually named Q,
she lives 350 miles away from me so I can not get to the Puter myself.
Anyway I was trying to sort the problem out over the phone, what happens is
that on boot up the Puter seems to run at normal speed and then it
Click to expand...
starts
to
slow down until the mouse speed is almost unworkable, no excessive HD
activity, so something seems to be running and hogging the CPU. I got
Click to expand...
her
to
run msconfig and told her to untick all activities that I did not recognise,
this has now seemingly restored the Puter to it's former glory, she can now
use it as before. She is to obtain a copy of NIS today and install it and
maybe it will find the virus that is causing the problem, it is still on the
Puter just not running at the moment. I am going to get her to email me all
the applications that we unticked with a view to trying to identify the
culprit, thanks for all help.
Click to expand...

Get her to fire up MSInfo32.exe
["C:\Program Files\Common Files\Microsoft Shared\MSINFO\MSINFO32.EXE"]
There should be a link to it in:
"Start Menu | Programs | Accesories | System Tools | System Information."
Use "File | Save" -or- [Ctrl + S] to get a .NFO file that you can look at in
Wordpad.
Will show more stuff than you want to know about.

- Jack.
Click to expand...

Hello Jack
What would I be looking for when I do this, I have tried it on my system
WinXP, it produced a 1Mb file, but I could not see much of interest
regarding possible viri.
John
 
John Bridge said:
named
Q,

Get her to fire up MSInfo32.exe
["C:\Program Files\Common Files\Microsoft Shared\MSINFO\MSINFO32.EXE"]
There should be a link to it in:
"Start Menu | Programs | Accesories | System Tools | System Information."
Use "File | Save" -or- [Ctrl + S] to get a .NFO file that you can look
Click to expand...
at
in
Wordpad.
Will show more stuff than you want to know about.

- Jack.
Click to expand...

Hello Jack
What would I be looking for when I do this, I have tried it on my system
WinXP, it produced a 1Mb file, but I could not see much of interest
regarding possible viri.
John
Click to expand...

Sorry, my bad. It had been forever since I had used it...

Just click [double click? depends on your settings] the NFO file, and it
will start System Information with the info from the file, instead of the
machine it's running on. WordPad is truely useless after all. ;-)

A 1meg file sounds a bit light, I'm looking at Win98SE files from 1.2 to
1.4meg, but maybe you haven't had enough time to load it up with all that
crap. Round off error/truncation possible as well.

- Jack.
 
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