Virus found; can no longer log in

  • Thread starter Thread starter Rackham
  • Start date Start date
R

Rackham

Yesterday one of my children opened an email with a virus.
Our virus software immediately caught and attempted to
quarantine the affected files. However, after rebooting,
we can no longer log in. When I log in I see the picture
background of my desktop for just a second, then see the
message "logging off..." and it returns to the login
page. I have tried reinstalling the XP Home OS from the
OEM CD that came with my computer, and have also tried
booting up in safe mode, but nothing seems to make a
difference.
I am hoping there is something else I can do before
reformatting my C: drive and reinstalling everything. Has
anyone seen this before?

Thanks--
 
Hi,

Knowing the name of the virus would go a long ways towards trying to resolve
the issue.

When you booted Safe mode, did you logon as administrator?

--
Best of Luck,

Rick Rogers aka "Nutcase" MS-MVP - Win9x
Windows isn't rocket science! That's my other hobby!

Associate Expert - WinXP - Expert Zone
 
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