- Joined
- Jun 28, 2006
- Messages
- 51
- Reaction score
- 0
They have been ripping me off for 1 year now.
They overcharged for 9 month for a broadband XL package service, instead of charging my bank 1 charge they were making 2 charges every month.
Took me weeks of phone calls , and the nightmarish India call center to resolve the situation. Funny thing they tried to convince me everything was normal!!!
When i joined their XL tv package i was suppose to pay 19.99£ as a join Offer but instead their charge me the full Price of around £30 for 6 month. This time didnt take me so long to resolve the matter.
While on their 10/20Meg XL package for Broadband, as soon i moved to my new property the internet was slow and my broadband download speed test was around 300kb/s which is less than a dSL speed yet was paying the full XL package price around £30-37. I spent month on the phone trying to resolve the situation. They made me do all sort of silly test yet i told them i had already done them. Change of router, change of modem, safe mode etc. They were a 100 % sure because their hardware was fine from their end the problem had to be me. After much discussion they sent a tech to my house and guess what? Their broadband cable source that was coming from outside had a fault which was causing the signal to drop giving me slow speeds.Bear in mind my speed was less than ADSL 576 what a joke! SO for 9 month i was paying for a 10/20 Meg line but was getting speed of 300 kb.s !!!
i advise the people who are currently with Virgin Media check your bills with scrutiny. If there is a problem make sure they send you a technician and do not fall into the belief the problem you having is definately your fault. Because from my experience they will try to make you beleive their right and you wrong in every way possible. They have cause me so much frustration and stress you guys cant imagine how painful it was to resolve all those problems.
To those who are thiking of joining Virgin MEdia, avoid them at all cost. You will be grateful later.
20 Meg lol right:
They overcharged for 9 month for a broadband XL package service, instead of charging my bank 1 charge they were making 2 charges every month.
Took me weeks of phone calls , and the nightmarish India call center to resolve the situation. Funny thing they tried to convince me everything was normal!!!
When i joined their XL tv package i was suppose to pay 19.99£ as a join Offer but instead their charge me the full Price of around £30 for 6 month. This time didnt take me so long to resolve the matter.
While on their 10/20Meg XL package for Broadband, as soon i moved to my new property the internet was slow and my broadband download speed test was around 300kb/s which is less than a dSL speed yet was paying the full XL package price around £30-37. I spent month on the phone trying to resolve the situation. They made me do all sort of silly test yet i told them i had already done them. Change of router, change of modem, safe mode etc. They were a 100 % sure because their hardware was fine from their end the problem had to be me. After much discussion they sent a tech to my house and guess what? Their broadband cable source that was coming from outside had a fault which was causing the signal to drop giving me slow speeds.Bear in mind my speed was less than ADSL 576 what a joke! SO for 9 month i was paying for a 10/20 Meg line but was getting speed of 300 kb.s !!!
i advise the people who are currently with Virgin Media check your bills with scrutiny. If there is a problem make sure they send you a technician and do not fall into the belief the problem you having is definately your fault. Because from my experience they will try to make you beleive their right and you wrong in every way possible. They have cause me so much frustration and stress you guys cant imagine how painful it was to resolve all those problems.
To those who are thiking of joining Virgin MEdia, avoid them at all cost. You will be grateful later.
20 Meg lol right:
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