Hi Scott,
I would like to work with you to diagnose and identify the problem. There
are a couple of things we could try.
- With the switch and the printers connected to it unplugged, can you also
disconnect the XP machines and see if the map opens up on the Vista machines?
This would help us know if the LLTD responders on the XP are causing the
issue.
- Since we already eliminated the switch as the source of the problem, we
can try removing the Router. The model of the Router with the firmware
version you mentioned, should be compatible with Vista. But yet, would you
try connecting all the 4 machines (of course if the wireless machines have a
wired adapter) to the switch, give them all static IP addresses say
169.254.1.x and see if the map opens on the Vista Ultimate/Premium machine?
This would help us know if the router is causing the problem.
- As a last resort, we need to enable some tracing and get the logs. For
this we need to run the following and get the *.etl files. Would you please
share with me your email id so I can send you these files?
In your original setup (with the switch and the router) copy the 3 files
attached to a folder in the Vista machine. From that folder from command
prompt run the following commands one by one
lltdtrace.cmd start lltd
maptrace.cmd start map
Now open the map on the same machine. Wait for a few seconds (say 20) and
close the map.
Again from command prompt run the following commands from the same folder
lltdtrace.cmd stop lltd
maptrace.cmd stop map
In the same folder you will find 4 *.etl files.
Please send me these files, we can work offline to share the files to
diagnose the problem
As per Microsoft policy I need to let you know that the sharing of these
logs (*.etl) may include some PII (Personal Identifican Information); but
this information will only be used to diagnose and resolve the problem.
Thanks!
Sri