Video Format

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Austin,
I am stuggling here. I have just updated my OS to XP and Powerpoint 2003.
Now my videos that previously played in powerpoint "lock" the laptop. I
have done all you have recommended. Locating the mplayer2.exe and playing
the file in the MCI player, which it does. Setting the hardware
acceleration down, no effect. Updating Directx, windows, and Powerpoint. I
have removed all of my antiviri and updated Media player 10.
I can insert the video into a slide and when clicked in the slide
construction view the videos will run. When I run a slide show the video
acts like it is starting and then the program is completely locked.
I am befuttled at the fact that these same videos worked on the same laptop
just days ago and now, nothing.
How do I keep the program from locking up and get it to play the video as in
the past. The only changes were OS and Powerpoint 2003.
Thanks for your help.
 
As you have updated the OS and Office version, are you certain you have ALL
updates for both installed? Have you checked for an updated video driver
(with the manufacture) for running XP?


Austin,
I am stuggling here. I have just updated my OS to XP and Powerpoint 2003.
Now my videos that previously played in powerpoint "lock" the laptop. I
have done all you have recommended. Locating the mplayer2.exe and playing
the file in the MCI player, which it does. Setting the hardware
acceleration down, no effect. Updating Directx, windows, and Powerpoint.
I have removed all of my antiviri and updated Media player 10.
I can insert the video into a slide and when clicked in the slide
construction view the videos will run. When I run a slide show the video
acts like it is starting and then the program is completely locked.

This is a very telling symptom in that it runs in edit mode but not show
mode. PowerPoint puts your video card into a very different mode (extensive
directx calls) during playback. The video is being painted on the screen as
an "overlay",,, if directx is working properly. That is where I believe
your machine is failing and locking up PowerPoint.

I suggest running the directx diagnostics program and see if it is finding
any issues. To do so click Start > Run and enter "dxdiag" and click ok.
Select the video tab, note the dialog text for any errors, and then run the
tests.

One last quesion. When you said you reduced hardware acceleration, did you
move it all the way to the left?


Austin Myers
MS PowerPoint MVP Team

Provider of PFCMedia http://www.pfcmedia.com
 
Yes, I have all updates and all video video driver updates or the latest
version.
Our IT section couldn't seem to figure it out either. However, I was able
to download ACE Mega codec pack and it works. I guess there was a codec
missing that MS does not normally use.
So, problem solved, but still way more work than it should be, MS should
actually address these video, audio issues.
Thanks
 
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