VERY pleasant surprise

ChristopherP

ChristopherP

Joined
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Those of you who arent sure about the returns system at eBuyer and think its really bad..

I sent a mouse back as faulty for refund on Thursday.

Today, Saturday, I got a refund.
 
Bl**dy Hell.....things are looking up then.....must of learn't by there mistakes.....took em long enough....:nod:
 
Took 'em five or six years though.... :D

Good new Chris, a pleasant change to hear something positive :)
 
They wouldnt have recieved the parcel until yesterday either - that really good service!!

I was worried it would take ages for a refund to come through.

Good on them.
 
Email receievd at 10:17 this morning:

[font='Verdana','sans-serif']Dear Christopher Postill,

You have just received a new RMA Note, here are the details
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Dear Sir / Madam,

This is to confirm that we are now in receipt of your RMA package and this will be processed in the next 2 business days, as per the RMA acceptance email. If however you have returned an incorrect item and have been allocated an "MIS" number then this will be processed within 2 working days.

The RMA will automatically be processed as per the required action you have chosen at the time of submitting the RMA so unless you require a different action taken with your RMA then you need not contact us while your RMA is awaiting processing.

You will receive a further email once your RMA has been closed within the next 5 business days, confirming the outcome of the RMA.

Thank you for your co-operation and patience in this matter.

Regards,
Ebuyer Returns Department.

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Email received at 10:17 this morning, precisely 2 minutes after the email acknowledging receipt

[font='Verdana','sans-serif']Dear Christopher Postill,

You have just received a new RMA Note, here are the details
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(Invoice:5655946 Product:64490) Dead on arrival.

This item was tested and found to be faulty. You will be refunded for this item when this RMA is closed - please check your credit notes via the Account > Ledger section for more details.

***Please note card refunds can take 3 working days to clear***
---------------------------------------------------
You can also check the status of the order by clicking on the link below:

http://www.ebuyer.com/links/ukrma.html?id=544426&_LOC=UK

Regards,
Ebuyer Customer Services
http://www.ebuyer.co.uk[/font]

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3 minutes after that...

[font='Verdana','sans-serif']Dear Christopher Postill,

You have just received a new RMA Note, here are the details
---------------------------------------------------
Your RMA has been processed and closed. A new credit note has been created for your refunded/replaced items. The Credit note number is 631452

There are two types of credit note ('standard credit notes' & 'refunds to credit cards') The type you get will depend on the outcome of your RMA.
'Standard credit notes' are used automatically to pay for any replacement orders.
---------------------------------------------------
You can also check the status of the order by clicking on the link below:

http://www.ebuyer.com/links/ukrma.html?id=544426&_LOC=UK

Regards,
Ebuyer Customer Services
[URL]http://www.ebuyer.co.ukhttp://www.ebuyer.co.ukhttp://www.ebuyer.co.uk[/font][/url]
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and at the same time as that...

[font='Verdana','sans-serif']Dear Christopher Postill,

The details of your order have been changed. Below are your new details:

A new RMA Credit note (631452) has been created to refund the following item(s):
1 x Extra Value Delux PS2 5-Button Wireless Optical Mouse With Charger

Refund Ref:
(Quickfind code:64490) +1 @ £11.99 +VAT (no restocking fee) = 1 @ £11.99 +VAT


You can also check the status of the order by clicking on the link below:

http://www.ebuyer.com/customer/orders/index.html?action=c2hvd29yZGVy&order_uid=6880943&_LOC=UK

Regards,
Ebuyer Customer Services
http://www.ebuyer.co.uk[/font]
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christopherpostill said:
Those of you who arent sure about the returns system at eBuyer and think its really bad..

I sent a mouse back as faulty for refund on Thursday.

Today, Saturday, I got a refund.
Click to expand...

Chris! You obviously followed the returns advice as stated via Ebuyer CS.

It is what happens when you do it right, mind you they do listen when one has a problem hence, sorted within a few days.

Good job done.


[font=Verdana, Arial, Helvetica, sans-serif]
[font=Verdana, Arial, Helvetica, sans-serif]Dear itsme

During the pick/pack process of your order it was discovered that the following items were unable to be picked.

2 x Safecom 54Mbps wireless PCI LAN Adapter (QF:101100 - VPC:38682)


In order for the rest of your goods to be despatched these items have been removed from this order.
You have been refunded up to £2.50 of your original order carriage and refunded in full for these items on credit note:

629973

We have created a new order for the items that were removed from your original order.

2 x Safecom 54Mbps wireless PCI LAN Adapter


Your new order number is 6909708, you may edit this order or cancel it as you see fit if you feel you are able to source the goods from elsewhere.
You will see all of the above transactions by logging in to http://www.ebuyer.co.uk and going to the Accounts section of the website.

We apologise for the inconvenience that this discrepancy may have caused and trust that you will find our actions acceptable.

Sincerely,

Ebuyer Customer Support
http://www.ebuyer.co.uk
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[font=Verdana, Arial, Helvetica, sans-serif]Phoned them full refund and all postage charges £14.00 for the full order:D

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On a different note, i think you should change your barber Chris, eveytime i come on here you've got something different going on.

You crazy kid you.
 
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