ver serious problem

  • Thread starter Thread starter mudassir
  • Start date Start date
M

mudassir

sir, i am using windows XP os . whenever i connect to
internet using dial up modem after a short time i get an
error message "remote procedure call had an unexpected
exception" and the system shuts down after a minute.
Please help me and tell the reason for its cause and give
ne a correct solution.

my e-mail: (e-mail address removed)
 
mudassir said:
sir, i am using windows XP os . whenever i connect to
internet using dial up modem after a short time i get an
error message "remote procedure call had an unexpected
exception" and the system shuts down after a minute.
Please help me and tell the reason for its cause and give
ne a correct solution.

my e-mail: (e-mail address removed)
Click to expand...


You most likely have the blaster worm.
When the shutdown countdown starts go to: Start> run> type 'shutdown -a'
without the quotes. Hit okay. Do it again should the countdown start again
during the process.
Then go Start> contol panel> network connections> select your internet
connection and right click it. Select properties. Click the advanced tab and
tick the 'protect this...' box. Hit okay until the boxes disappear.
Now go to
http://securityresponse.symantec.com/avcenter/venc/data/w32.blaster.worm.removal.tool.html
and read the page. Download the fixblast.exe (link about half way down that
page). Run it.
When your machine is clean, go to windowsupdate.com and download all the
recommended fixes.
Chris
 
----- mudassir wrote: ----

sir, i am using windows XP os . whenever i connect to
internet using dial up modem after a short time i get an
error message "remote procedure call had an unexpected
exception" and the system shuts down after a minute.
Please help me and tell the reason for its cause and give
ne a correct solution

my e-mail: (e-mail address removed)
 
It sounds like you have been infected with the Blaster Virus.

1) You need to enable the Firewall on the Dial-up connection before you
connect to the Internet again.

a. In Control Panel, double-click "Networking and Internet Connections", and
then click Network Connections.

b. Right-click the connection on which you would like to enable ICF, and
then click Properties.

c. On the Advanced tab, click the box to select the option to "Protect my
computer or network".

d. If you want to enable the use of some applications and services through
the firewall, you need to enable them by clicking the Settings button, and
then selecting the programs, protocols, and services to be enabled for the
ICF configuration.

283673 HOW TO: Enable or Disable Internet Connection Firewall in Windows XP
http://support.microsoft.com/?id=283673

2) Once you are connected to the Internet you should visit Windows Update
and install critical update KB833330 if it is listed as available, or
download the "Windows XP Professional and Windows XP Home Edition" version
of the fix from here:
http://support.microsoft.com/default.aspx?scid=kb;en-us;823980#WinXP

3) Download the Blaster Worm Removal Tool for Windows XP directly from the
Microsoft Download Center and install it
http://www.microsoft.com/downloads/...8b-fe98-493f-ad76-bf673a38b4cf&displaylang=en

4) Update your Anti-virus signature file and scan the entire system for
virus'.

5) If Windows Update shows you need numerous updates that you cannot
download over a modem you can contact the PCSafety line at (866) PC-SAFETY
and request a Windows Security Update CD.

129972 Computer viruses: description, prevention, and recovery
http://support.microsoft.com/?id=129972

826955 Virus Alert About the Blaster Worm and Its Variants
http://support.microsoft.com/?id=826955
 
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