Using Windows Mail with an ISP in XP

[Guest]

It would appear that Windows Mail has difficulty with ISP's using XP. Users
of Outlook 2003 and Outlook Express each interface with my server (sky.com)
with no difficulty but Windows Mail will not download nor send messages. In
order to get Microsoft to provide a solution I am being asked to pay £46 even
though their product that I only bought a month ago still does not work.
Whatever happened to Customer Care and Consumer Protection.

 

[Gary VanderMolen]

I assure you that many Vista users have no trouble with Sky.com.

Please describe your symptoms in detail and include copies of
any error messages.

 

[Guest]

I have solved the problem by disabling the virus check of incoming mail. I do
not think a lot about Vista if I have to disable the virus checker to use it.
I am using Norton 360 anti-virus system.

 

[Mike Hall - MVP]

I use NOD32 and don't have to disable mail coverage. It is a Norton 360
issue.

 

[Gary VanderMolen]

You've got that backwards.
I don't think much of Norton products if they can't make them
compatible with Vista. Most other antivirus producers manage
to do it.

 

[Guest]

There was nothing wrong with Norton 360. The cause of the problem was the
configuration of Windows Mail. Under Options, Windows Mail installs a virus
check of E-mail and this clashed with Norton which was trying to do the same
job. I have now re-instated Norton and disabled the option in Windows Mail
and everything is now fine. Perhaps Microsoft and Norton should get togethher
and make users aware of this problem.

You've got that backwards.
I don't think much of Norton products if they can't make them
compatible with Vista. Most other antivirus producers manage
to do it.

--
Gary VanderMolen [MS MVP-WLM]

I have solved the problem by disabling the virus check of incoming mail. I do
not think a lot about Vista if I have to disable the virus checker to use it.
I am using Norton 360 anti-virus system.

 

[Mike Hall - MVP]

Laura

The essence is that the av solution works with the OS, and not the other way
around. NOD32 does not have the issues that Norton users get. AVG and Avast
do not have the issues that Norton users get. Symantec should get their own
house in order. It could take a while.

There was nothing wrong with Norton 360. The cause of the problem was the
configuration of Windows Mail. Under Options, Windows Mail installs a
virus
check of E-mail and this clashed with Norton which was trying to do the
same
job. I have now re-instated Norton and disabled the option in Windows Mail
and everything is now fine. Perhaps Microsoft and Norton should get
togethher
and make users aware of this problem.

You've got that backwards.
I don't think much of Norton products if they can't make them
compatible with Vista. Most other antivirus producers manage
to do it.

--
Gary VanderMolen [MS MVP-WLM]

I have solved the problem by disabling the virus check of incoming mail.
I do
not think a lot about Vista if I have to disable the virus checker to
use it.
I am using Norton 360 anti-virus system.

:

It would appear that Windows Mail has difficulty with ISP's using XP.
Users
of Outlook 2003 and Outlook Express each interface with my server
(sky.com)
with no difficulty but Windows Mail will not download nor send
messages. In
order to get Microsoft to provide a solution I am being asked to pay
£46 even
though their product that I only bought a month ago still does not
work.
Whatever happened to Customer Care and Consumer Protection.

 

[Gary VanderMolen]

Windows Mail does not have a virus checker.
If you allow Norton to mess with emails, I guarantee you'll be back here
sooner or later.

--
Gary VanderMolen [MS MVP-WLM]

There was nothing wrong with Norton 360. The cause of the problem was the
configuration of Windows Mail. Under Options, Windows Mail installs a virus
check of E-mail and this clashed with Norton which was trying to do the same
job. I have now re-instated Norton and disabled the option in Windows Mail
and everything is now fine. Perhaps Microsoft and Norton should get togethher
and make users aware of this problem.

You've got that backwards.
I don't think much of Norton products if they can't make them
compatible with Vista. Most other antivirus producers manage
to do it.

--
Gary VanderMolen [MS MVP-WLM]

I have solved the problem by disabling the virus check of incoming mail. I do
not think a lot about Vista if I have to disable the virus checker to use it.
I am using Norton 360 anti-virus system.

:

It would appear that Windows Mail has difficulty with ISP's using XP. Users
of Outlook 2003 and Outlook Express each interface with my server (sky.com)
with no difficulty but Windows Mail will not download nor send messages. In
order to get Microsoft to provide a solution I am being asked to pay £46 even
though their product that I only bought a month ago still does not work.
Whatever happened to Customer Care and Consumer Protection.

 

[Guest]

Under Options tab Security and there is an item labelled Virus Protection.
Under this option quote "Do not allow attachments to be saved or opened that
could potentially contain a virus". If this item is ticked then I get no
downloads. What exactly does it mean? If this item is ticked does Microsoft
stop all mail on the pretext that it "could potentially contain a virus" or
does it actually have a virus checker?

Windows Mail does not have a virus checker.
If you allow Norton to mess with emails, I guarantee you'll be back here
sooner or later.

--
Gary VanderMolen [MS MVP-WLM]

There was nothing wrong with Norton 360. The cause of the problem was the
configuration of Windows Mail. Under Options, Windows Mail installs a virus
check of E-mail and this clashed with Norton which was trying to do the same
job. I have now re-instated Norton and disabled the option in Windows Mail
and everything is now fine. Perhaps Microsoft and Norton should get togethher
and make users aware of this problem.

You've got that backwards.
I don't think much of Norton products if they can't make them
compatible with Vista. Most other antivirus producers manage
to do it.

--
Gary VanderMolen [MS MVP-WLM]


I have solved the problem by disabling the virus check of incoming mail. I do
not think a lot about Vista if I have to disable the virus checker to use it.
I am using Norton 360 anti-virus system.

:

It would appear that Windows Mail has difficulty with ISP's using XP. Users
of Outlook 2003 and Outlook Express each interface with my server (sky.com)
with no difficulty but Windows Mail will not download nor send messages. In
order to get Microsoft to provide a solution I am being asked to pay £46 even
though their product that I only bought a month ago still does not work.
Whatever happened to Customer Care and Consumer Protection.

 

[Guest]

I take it that you work for AV? Please do not bother replying as your
opinions are too negative.

Laura

The essence is that the av solution works with the OS, and not the other way
around. NOD32 does not have the issues that Norton users get. AVG and Avast
do not have the issues that Norton users get. Symantec should get their own
house in order. It could take a while.

There was nothing wrong with Norton 360. The cause of the problem was the
configuration of Windows Mail. Under Options, Windows Mail installs a
virus
check of E-mail and this clashed with Norton which was trying to do the
same
job. I have now re-instated Norton and disabled the option in Windows Mail
and everything is now fine. Perhaps Microsoft and Norton should get
togethher
and make users aware of this problem.

You've got that backwards.
I don't think much of Norton products if they can't make them
compatible with Vista. Most other antivirus producers manage
to do it.

--
Gary VanderMolen [MS MVP-WLM]


I have solved the problem by disabling the virus check of incoming mail.
I do
not think a lot about Vista if I have to disable the virus checker to
use it.
I am using Norton 360 anti-virus system.

:

It would appear that Windows Mail has difficulty with ISP's using XP.
Users
of Outlook 2003 and Outlook Express each interface with my server
(sky.com)
with no difficulty but Windows Mail will not download nor send
messages. In
order to get Microsoft to provide a solution I am being asked to pay
£46 even
though their product that I only bought a month ago still does not
work.
Whatever happened to Customer Care and Consumer Protection.

 

[Gary VanderMolen]

It's not supposed to block all attachments, just the ones with extensions like
..EXE, which have the potential to carry an executable virus. When I tested
this option on my system, it did not block .DOC attachments.
Windows Mail does not perform any actual virus checks.

--
Gary VanderMolen [MS MVP-WLM]

Under Options tab Security and there is an item labelled Virus Protection.
Under this option quote "Do not allow attachments to be saved or opened that
could potentially contain a virus". If this item is ticked then I get no
downloads. What exactly does it mean? If this item is ticked does Microsoft
stop all mail on the pretext that it "could potentially contain a virus" or
does it actually have a virus checker?

Windows Mail does not have a virus checker.
If you allow Norton to mess with emails, I guarantee you'll be back here
sooner or later.

--
Gary VanderMolen [MS MVP-WLM]

There was nothing wrong with Norton 360. The cause of the problem was the
configuration of Windows Mail. Under Options, Windows Mail installs a virus
check of E-mail and this clashed with Norton which was trying to do the same
job. I have now re-instated Norton and disabled the option in Windows Mail
and everything is now fine. Perhaps Microsoft and Norton should get togethher
and make users aware of this problem.

:

You've got that backwards.
I don't think much of Norton products if they can't make them
compatible with Vista. Most other antivirus producers manage
to do it.

--
Gary VanderMolen [MS MVP-WLM]


I have solved the problem by disabling the virus check of incoming mail. I do
not think a lot about Vista if I have to disable the virus checker to use it.
I am using Norton 360 anti-virus system.

:

It would appear that Windows Mail has difficulty with ISP's using XP. Users
of Outlook 2003 and Outlook Express each interface with my server (sky.com)
with no difficulty but Windows Mail will not download nor send messages. In
order to get Microsoft to provide a solution I am being asked to pay £46 even
though their product that I only bought a month ago still does not work.
Whatever happened to Customer Care and Consumer Protection.

 

[Guest]

Thank you for trying. It worked for me so I don't know I presume that in some
way it interferes with the operation on Norton 360. Please note your
negativity towards Norton is not helpful. I only wanted a solution not to go
out and buy a new product.

It's not supposed to block all attachments, just the ones with extensions like
..EXE, which have the potential to carry an executable virus. When I tested
this option on my system, it did not block .DOC attachments.
Windows Mail does not perform any actual virus checks.

--
Gary VanderMolen [MS MVP-WLM]

Under Options tab Security and there is an item labelled Virus Protection.
Under this option quote "Do not allow attachments to be saved or opened that
could potentially contain a virus". If this item is ticked then I get no
downloads. What exactly does it mean? If this item is ticked does Microsoft
stop all mail on the pretext that it "could potentially contain a virus" or
does it actually have a virus checker?

Windows Mail does not have a virus checker.
If you allow Norton to mess with emails, I guarantee you'll be back here
sooner or later.

--
Gary VanderMolen [MS MVP-WLM]


There was nothing wrong with Norton 360. The cause of the problem was the
configuration of Windows Mail. Under Options, Windows Mail installs a virus
check of E-mail and this clashed with Norton which was trying to do the same
job. I have now re-instated Norton and disabled the option in Windows Mail
and everything is now fine. Perhaps Microsoft and Norton should get togethher
and make users aware of this problem.

:

You've got that backwards.
I don't think much of Norton products if they can't make them
compatible with Vista. Most other antivirus producers manage
to do it.

--
Gary VanderMolen [MS MVP-WLM]


I have solved the problem by disabling the virus check of incoming mail. I do
not think a lot about Vista if I have to disable the virus checker to use it.
I am using Norton 360 anti-virus system.

:

It would appear that Windows Mail has difficulty with ISP's using XP. Users
of Outlook 2003 and Outlook Express each interface with my server (sky.com)
with no difficulty but Windows Mail will not download nor send messages. In
order to get Microsoft to provide a solution I am being asked to pay £46 even
though their product that I only bought a month ago still does not work.
Whatever happened to Customer Care and Consumer Protection.

 

[Gary VanderMolen]

Who suggested you to go out and buy a new product? All the
regular responders here recommend a free product:

http://www.avast.com/eng/download-avast-home.html
--
Gary VanderMolen [MS MVP-WLM]

Thank you for trying. It worked for me so I don't know I presume that in some
way it interferes with the operation on Norton 360. Please note your
negativity towards Norton is not helpful. I only wanted a solution not to go
out and buy a new product.

It's not supposed to block all attachments, just the ones with extensions like
..EXE, which have the potential to carry an executable virus. When I tested
this option on my system, it did not block .DOC attachments.
Windows Mail does not perform any actual virus checks.

--
Gary VanderMolen [MS MVP-WLM]

Under Options tab Security and there is an item labelled Virus Protection.
Under this option quote "Do not allow attachments to be saved or opened that
could potentially contain a virus". If this item is ticked then I get no
downloads. What exactly does it mean? If this item is ticked does Microsoft
stop all mail on the pretext that it "could potentially contain a virus" or
does it actually have a virus checker?
:

Windows Mail does not have a virus checker.
If you allow Norton to mess with emails, I guarantee you'll be back here
sooner or later.

--
Gary VanderMolen [MS MVP-WLM]


There was nothing wrong with Norton 360. The cause of the problem was the
configuration of Windows Mail. Under Options, Windows Mail installs a virus
check of E-mail and this clashed with Norton which was trying to do the same
job. I have now re-instated Norton and disabled the option in Windows Mail
and everything is now fine. Perhaps Microsoft and Norton should get togethher
and make users aware of this problem.

:

You've got that backwards.
I don't think much of Norton products if they can't make them
compatible with Vista. Most other antivirus producers manage
to do it.

--
Gary VanderMolen [MS MVP-WLM]


I have solved the problem by disabling the virus check of incoming mail. I do
not think a lot about Vista if I have to disable the virus checker to use it.
I am using Norton 360 anti-virus system.

:

It would appear that Windows Mail has difficulty with ISP's using XP. Users
of Outlook 2003 and Outlook Express each interface with my server (sky.com)
with no difficulty but Windows Mail will not download nor send messages. In
order to get Microsoft to provide a solution I am being asked to pay £46 even
though their product that I only bought a month ago still does not work.
Whatever happened to Customer Care and Consumer Protection.