Using remote assistance in XP

  • Thread starter Thread starter Eric
  • Start date Start date
E

Eric

When I try to invite someone through remote assistance,
it tries to connect then comes back with error message:
Remote Assistance Connection could not establish because
the remote host name could not be resolved please try
again.
Has anybody seen this and if so what can I do to resolve
this issue.
The one pc is at my home and the other is at work both
are behind a firewall is that helps any.
 
Look at this page that describes Remote Assistance behavior with firewalls.

http://support.microsoft.com/default.aspx?scid=kb;en-us;Q301529

You might try forwarding/opening TCP Port 3389 on each firewall...

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Al Jarvi (MS-MVP Windows Networking)

Please post *ALL* questions and replies to the news group for the mutual benefit of all of us...
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