Using a calling card to fax: remove "1" from long-distance numbers dialed

[Greg Bryant]

I use a calling card for long-distance service, including faxing from my
laptop. When I get to the point where I need to put in the long distance
number I am faxing to, the software insists on putting "1" before the phone
number, such as 1(555)555-5555. The calling card does not need the "1". How
can I get rid of the "1"?

 

[Russ Valentine [MVP-Outlook]]

Create the appropriate dialing rule.

 

[Greg Bryant]

Create the appropriate dialing rule.
--
Russ Valentine
[MVP-Outlook]

I use a calling card for long-distance service, including faxing from my
laptop. When I get to the point where I need to put in the long distance
number I am faxing to, the software insists on putting "1" before the
phone number, such as 1(555)555-5555. The calling card does not need the
"1". How can I get rid of the "1"?

OK, here are the details:

Here are the steps I use whenever I use my calling card:
1. Dial the Access number.
2. Enter the PIN
3. Press 1 (this is a menu prompt, probably doubles for pressing "1").
4. Enter the number I am calling as (NNN)NNN-NNNN (NO "1" needed). ***
Here's where the problem occurs.***

The canonical format already has a "1" in it, which would be good. BUT, it
dials it TOO FAST, and results in an error in dialing and the call rejected.
I need to do one of the following:

1. Remove the "1" from the canonical format and set a rule to self dial the
"1".
2. Place a pause in the canonical format between the "1" and the rest of the
number when it dials, slowing down dialing and giving the calling card
company time to complete.
Example: "1 (5 second pause) (NNN)NNN-NNNN."

I have already tried a number of variations on the dialing rules, but
without success.

Any useful suggestions? Thanks!

 

[Russ Valentine [MVP-Outlook]]

To ensure that the Fax Service will invoke your dialing rule correctly, make
sure that the phone number to which you are sending the fax is in
"international format" or "canonical format". Details on how to use
international format to invoke dialing rules are available here:
http://support.microsoft.com/?id=318575

Also, Calling card information will be used only if the fax is sent using
Fax Send wizard and use dialing rules option is selected. Even though
calling card will be used in getting the actual number to be dialed, it will
not be shown in Fax console or Fax Monitor (for privacy reasons). Both Fax
console and Fax monitor will only show the user entered number not the
actual number with the calling card information. Finally, if your Calling
card settings are part of the per-user settings, you are out of luck with
Windows XP Fax. The XP Fax Service can only run under the System account,
so per-user settings are not available to it.

--
Russ Valentine
[MVP-Outlook]

Create the appropriate dialing rule.
--
Russ Valentine
[MVP-Outlook]

I use a calling card for long-distance service, including faxing from my
laptop. When I get to the point where I need to put in the long distance
number I am faxing to, the software insists on putting "1" before the
phone number, such as 1(555)555-5555. The calling card does not need the
"1". How can I get rid of the "1"?

OK, here are the details:

Here are the steps I use whenever I use my calling card:
1. Dial the Access number.
2. Enter the PIN
3. Press 1 (this is a menu prompt, probably doubles for pressing "1").
4. Enter the number I am calling as (NNN)NNN-NNNN (NO "1" needed). ***
Here's where the problem occurs.***

The canonical format already has a "1" in it, which would be good. BUT, it
dials it TOO FAST, and results in an error in dialing and the call
rejected. I need to do one of the following:

1. Remove the "1" from the canonical format and set a rule to self dial
the "1".
2. Place a pause in the canonical format between the "1" and the rest of
the number when it dials, slowing down dialing and giving the calling card
company time to complete.
Example: "1 (5 second pause) (NNN)NNN-NNNN."

I have already tried a number of variations on the dialing rules, but
without success.

Any useful suggestions? Thanks!

 

[Tom Ferguson]

Try placing a comma after the 1. That should create a five second delay.
If that is not enough, use more commas.

Tom
MSMVP
Windows shell/User

Rules for Dialing
The following list describes the different dialing codes that you can
use to set up the custom calling card rules.• 0-9 Numbers to be dialed.
• ABCD Characters to be dialed (tone dialing only, used for special
control on some phone systems).
• E Dial the country code.
• F Dial the area code (city code).
• G Dial the local phone number.
• H Dial the card number.
• * # Characters to be dialed (tone dialing only).
• T Subsequent numbers are to be tone dialed.
• P Subsequent numbers are to be pulse dialed.
• , Pause for a fixed time.
• ! Flash (half-second on-hook, half-second off-hook).
• W Wait for a second dial tone.
• @ Wait for quiet answer (ring-back followed by five seconds of
silence).
• $ Wait for calling card prompt tone.
• ? Suspend dialing until user provides input.

Create the appropriate dialing rule.
--
Russ Valentine
[MVP-Outlook]

I use a calling card for long-distance service, including faxing from
my laptop. When I get to the point where I need to put in the long
distance number I am faxing to, the software insists on putting "1"
before the phone number, such as 1(555)555-5555. The calling card
does not need the "1". How can I get rid of the "1"?

OK, here are the details:

Here are the steps I use whenever I use my calling card:
1. Dial the Access number.
2. Enter the PIN
3. Press 1 (this is a menu prompt, probably doubles for pressing "1").
4. Enter the number I am calling as (NNN)NNN-NNNN (NO "1" needed). ***
Here's where the problem occurs.***

The canonical format already has a "1" in it, which would be good.
BUT, it dials it TOO FAST, and results in an error in dialing and the
call rejected. I need to do one of the following:

1. Remove the "1" from the canonical format and set a rule to self
dial the "1".
2. Place a pause in the canonical format between the "1" and the rest
of the number when it dials, slowing down dialing and giving the
calling card company time to complete.
Example: "1 (5 second pause) (NNN)NNN-NNNN."

I have already tried a number of variations on the dialing rules, but
without success.

Any useful suggestions? Thanks!

 

[Greg Bryant]

Sorry Tom, I already tried that. It doesn't allow me to edit it. I put in
"(nnn)nnn-nnnn" and Windows automatically adds the "1" - "1(nnn)nnn-nnnn".

What I probably need is to find a way to prevent Windows from putting in the
"1" to begin with.

Try placing a comma after the 1. That should create a five second delay.
If that is not enough, use more commas.

Tom
MSMVP
Windows shell/User

Rules for Dialing
The following list describes the different dialing codes that you can use
to set up the custom calling card rules.• 0-9 Numbers to be dialed.
• ABCD Characters to be dialed (tone dialing only, used for special
control on some phone systems).
• E Dial the country code.
• F Dial the area code (city code).
• G Dial the local phone number.
• H Dial the card number.
• * # Characters to be dialed (tone dialing only).
• T Subsequent numbers are to be tone dialed.
• P Subsequent numbers are to be pulse dialed.
• , Pause for a fixed time.
• ! Flash (half-second on-hook, half-second off-hook).
• W Wait for a second dial tone.
• @ Wait for quiet answer (ring-back followed by five seconds of silence).
• $ Wait for calling card prompt tone.
• ? Suspend dialing until user provides input.

Create the appropriate dialing rule.
--
Russ Valentine
[MVP-Outlook]
I use a calling card for long-distance service, including faxing from my
laptop. When I get to the point where I need to put in the long distance
number I am faxing to, the software insists on putting "1" before the
phone number, such as 1(555)555-5555. The calling card does not need the
"1". How can I get rid of the "1"?

OK, here are the details:

Here are the steps I use whenever I use my calling card:
1. Dial the Access number.
2. Enter the PIN
3. Press 1 (this is a menu prompt, probably doubles for pressing "1").
4. Enter the number I am calling as (NNN)NNN-NNNN (NO "1" needed). ***
Here's where the problem occurs.***

The canonical format already has a "1" in it, which would be good. BUT,
it dials it TOO FAST, and results in an error in dialing and the call
rejected. I need to do one of the following:

1. Remove the "1" from the canonical format and set a rule to self dial
the "1".
2. Place a pause in the canonical format between the "1" and the rest of
the number when it dials, slowing down dialing and giving the calling
card company time to complete.
Example: "1 (5 second pause) (NNN)NNN-NNNN."

I have already tried a number of variations on the dialing rules, but
without success.

Any useful suggestions? Thanks!