username and password request

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vista2349

Yesterday I began getting a request for my username and password.  After I enter them it pops up again.  I have a second Windows Mail account on this computer and it works.  I have searched through Google for a fix and anything suggested has no effect.  I downloaded Windows Live Mail and the same thing happened.  I tried to install Outlook and the same thing happened.  I contacted ATT and they do not support Windows Mail anymore.  I dont' have any idea if this is an ATT problem, a Windows Mail problem, a Vista problem or if I have a virus.  A lot of information I found said antivirus programs can cause this.  I downloaded Microsoft Security Essentials a week or so ago but my email worked after that.  Does anyone have an idea as to what to try next?


Post Originated from http://www.VistaForums.com Vista Support Forums
 
Test your password by logging in to your provider's webmail.
If that works, it proves you have the correct username and password.
A likely reason for the username/password failing in Windows Mail is
account corruption. One thing you should try as a possible quick fix is
to delete that corrupted mail account, restart Windows Mail, then
recreate that account.

Which antivirus were running prior to uninstalling it?
If either Norton or McAfee antivirus programs were ever installed on that
computer, even a free trial, you must use the special debris removal tools
for those programs.

If the problem continues:
When you get that repeated prompt for username and password, click Cancel,
which should then produce an error message. Right-click on your error message,
copy, then paste it into a reply here. We can't do much troubleshooting without
the complete error message.

Gary VanderMolen, Microsoft MVP (Mail)


in message
Yesterday I began getting a request for my username and password.  After I enter them it pops up again.  I have a second
Windows Mail account on this computer and it works.  I have searched through Google for a fix and anything suggested has no
effect.  I downloaded Windows Live Mail and the same thing happened.  I tried to install Outlook and the same thing
happened.  I contacted ATT and they do not support Windows Mail anymore.  I dont' have any idea if this is an ATT
problem, a Windows Mail problem, a Vista problem or if I have a virus.  A lot of information I found said antivirus programs
can cause this.  I downloaded Microsoft Security Essentials a week or so ago but my email worked after that.  Does
anyone have an idea as to what to try next?


Post Originated from http://www.VistaForums.com Vista Support Forums
 
I have a similar problem. Started out asking for username and password
repeatedly; now will not download mail at all, even tho it says it is
receiving mail from the server. AT&T says this is a Windows Mail issue which
they do not support. They gave me the fee-based Support Plus number:
1-800-294-3464. However, I haven't called bc it costs money.
 
Which antivirus are you running? Some of them cause problems with
Windows Mail over time. Make sure it is not configured to scan emails.

Since the account is probably corrupted, delete that account, restart
Windows Mail, then recreate the account.

Gary VanderMolen, Microsoft MVP (Mail)


"Vistanana" wrote in message
I have a similar problem. Started out asking for username and password
repeatedly; now will not download mail at all, even tho it says it is
receiving mail from the server. AT&T says this is a Windows Mail issue which
they do not support. They gave me the fee-based Support Plus number:
1-800-294-3464. However, I haven't called bc it costs money.
 
I also had this happen starting last night. It would simply keep asking for
the same info and I would get an error message in Windows mail if I did a
send/receive. It went away and has worked correctly after I went to Google
gmail and signed in. I viewed the mail. After a minute, the one I had been
trying to send in Windows mail appeared. I then logged out. Windows mail has
worked from then on.
 
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