user switching fails

  • Thread starter Thread starter Alex Hunsley
  • Start date Start date
A

Alex Hunsley

I'm using XP SP1 build 2600.
The other night I added some more users to XP, up to that point there was only
my own accout. Then I discovered that user switching doesn't work.
(Before someone mentions this, the two options to do with fast user switching
*are* enabled!)

What happens is this: I boot up my computer. Whoever I first log in as can get
logged in. However, if I then do Start->Log Off->Switch User I get to the blue
switch user screen fine, but if I select a different user and input the
(correct!) password, it starts to do the login thing, the screen then goes
black for a second, and I find myself back at the switch users screen where all
the users are showing and I can again click on one and enter a password.

Anyone have any idea how to fix this?
thanks
alex
 
lvee said:
An error message would be very helpful. To enable this, go to
Start>My computer, right click>properties>Advance tab>error reporting.
Enable all error reporting, then, click okay, which will bring you back to the previous page, click settings>system failure> place a check in the first two boxes, clear the box for automatically restart.
Then click okay.
Now, once that is done, try to access the user accounts, and hopefully you will receive an error message, as well as an error code number. Post those, and we will take it from there.

If you don't get an error message, go to Start>administrative tools>event viewer.
Look for anything that has either a yellow exclamation mark, or a red circle with an X in it. Click on them to find your error, and post those results.
Click to expand...

thanks, I will post that info when I can try these things out at home tonight!

alex
 
lvee said:
An error message would be very helpful. To enable this, go to
Start>My computer, right click>properties>Advance tab>error reporting.
Enable all error reporting, then, click okay, which will bring you back to the previous page, click settings>system failure> place a check in the first two boxes, clear the box for automatically restart.
Then click okay.
Now, once that is done, try to access the user accounts, and hopefully you will receive an error message, as well as an error code number. Post those, and we will take it from there.

If you don't get an error message, go to Start>administrative tools>event viewer.
Look for anything that has either a yellow exclamation mark, or a red circle with an X in it. Click on them to find your error, and post those results.
Click to expand...

Right, I'm back home now and I made sure the error reporting was on - it
already was - and I've been seeing no error messages.
I've had a poke around event viewer and the first thing I noticed was
that I've been getting a lot of these:

Event Type: Error
Event Source: HDDTService
Event Category: None
Event ID: 0
Date: 08/07/2004
Time: 21:56:46
User: N/A
Computer: BOSNUM
Description:
The description for Event ID ( 0 ) in Source ( HDDTService ) cannot be
found. The local computer may not have the necessary registry
information or message DLL files to display messages from a remote
computer. You may be able to use the /AUXSOURCE= flag to retrieve this
description; see Help and Support for details. The following information
is part of the event: The request could not be performed because of an
I/O device error.
..

HDDTService is a service relating to a program called sigGuardian (for
monitoring hard disks). I've uninstalled sigguardian and that error
doesn't occur any more, so that is now sorted. However, I tried task
switching after uninstalling sigguardian, and I still get the same problem.

But there is something else that is still happening: see this event:



Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7023
Date: 08/07/2004
Time: 23:35:54
User: N/A
Computer: BOSNUM
Description:
The IPSEC Services service terminated with the following error:
The authentication service is unknown.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.


...this seems to happen just after boot time.
Presumably IPSEC is IP security service, not sure what could be causing
that. I'm running Kerio personal firewall btw.

thanks
alex
 
Alex said:
Right, I'm back home now and I made sure the error reporting was on - it
already was - and I've been seeing no error messages.
I've had a poke around event viewer and the first thing I noticed was
that I've been getting a lot of these:

Event Type: Error
Event Source: HDDTService
Event Category: None
Event ID: 0
Date: 08/07/2004
Time: 21:56:46
User: N/A
Computer: BOSNUM
Description:
The description for Event ID ( 0 ) in Source ( HDDTService ) cannot be
found. The local computer may not have the necessary registry
information or message DLL files to display messages from a remote
computer. You may be able to use the /AUXSOURCE= flag to retrieve this
description; see Help and Support for details. The following information
is part of the event: The request could not be performed because of an
I/O device error.
.

HDDTService is a service relating to a program called sigGuardian (for
monitoring hard disks). I've uninstalled sigguardian and that error
doesn't occur any more, so that is now sorted. However, I tried task
switching after uninstalling sigguardian, and I still get the same problem.

But there is something else that is still happening: see this event:



Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7023
Date: 08/07/2004
Time: 23:35:54
User: N/A
Computer: BOSNUM
Description:
The IPSEC Services service terminated with the following error:
The authentication service is unknown.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.


..this seems to happen just after boot time.
Presumably IPSEC is IP security service, not sure what could be causing
that. I'm running Kerio personal firewall btw.

thanks
alex
Click to expand...

aha! I googled a bit for a similar error message and found the following
google thread:

http://makeashorterlink.com/?V5CE211C8

...the gist of which is that I need to install Client for Microsoft
Networks for the network adaptor which is being used (which I did,
because it was indeed missing).
Now when I reboot I don't get the IPSEC error in the event log.
However, user switching still fails as initially described, and there is
a new error in the event log at boot time:

Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7000
Date: 08/07/2004
Time: 23:52:57
User: N/A
Computer: BOSNUM
Description:
The Cardex service failed to start due to the following error:
Cannot create a file when that file already exists.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.


Googling seems to indicate that cardex is a type of video card. I have a
geForce 5900 Ultra card however...



alex
 
I tell ya what, go to this forum, The Elder Geek, and copy and paste all of your posts from here, to there. There are some very knowledgable people there who might be able to figure this out. I checked out all the event ID # that you posted, but nothing that I found matches the explanation given.
What I did, if you want to take a look for yourself, is, I opened the Help & Support Center, and in the search bar, I typed in, one at a time, the Event Id #'s. There were a lot, but none of the error messages came close to what your Event log says.
Try The Elder Geek.
 
lvee said:
I tell ya what, go to this forum, The Elder Geek, and copy and paste all of your posts from here, to there. There are some very knowledgable people there who might be able to figure this out. I checked out all the event ID # that you posted, but nothing that I found matches the explanation given.
What I did, if you want to take a look for yourself, is, I opened the Help & Support Center, and in the search bar, I typed in, one at a time, the Event Id #'s. There were a lot, but none of the error messages came close to what your Event log says.
Try The Elder Geek.
Click to expand...
Thanks, I'll try that!
Rather than cut 'n' pasting all this thread needlessly, I'll send them a link
to google groups for this thread...

cheers
alex
 
lvee said:
I tell ya what, go to this forum, The Elder Geek, and copy and paste all of your posts from here, to there. There are some very knowledgable people there who might be able to figure this out. I checked out all the event ID # that you posted, but nothing that I found matches the explanation given.
What I did, if you want to take a look for yourself, is, I opened the Help & Support Center, and in the search bar, I typed in, one at a time, the Event Id #'s. There were a lot, but none of the error messages came close to what your Event log says.
Try The Elder Geek.
Click to expand...
Sorry, but where exactly is Elder Gods forum? Googling for it didn't turn up
anything that looked like it...
alex
 
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