user-specific explorer.exe problems

[rarewolf]

I am having frequent problems with explorer.exe crashing and posting
the usual error message that sends info off to microsoft. The problem
is frequent enough that I cannot leave file explorer windows open more
than a couple of minutes without the problem happening.

I searched this group the other day, and saw some posts that might
imply my computer has been invaded, or that some file may be
corrupted. I logged into this multi-user domain-associated XP as
administrator and scanned my drives with MacAfee (installed) and
Kaspersky (online). I also ran 'SFC /scannow', and none of these
efforts suggested problems.

I worked all of yesterday as administrator without the problem
happening, but today I am logged in typically as a power user, and the
problem is happening every few minutes (while a file explorer is
open).

Can someone help with troubleshooting this?

TIA & cheerios from the Avalon Peninsula )

 

[Guest]

I am having frequent problems with explorer.exe crashing and posting
the usual error message that sends info off to microsoft. The problem
is frequent enough that I cannot leave file explorer windows open more
than a couple of minutes without the problem happening.

I searched this group the other day, and saw some posts that might
imply my computer has been invaded, or that some file may be
corrupted. I logged into this multi-user domain-associated XP as
administrator and scanned my drives with MacAfee (installed) and
Kaspersky (online). I also ran 'SFC /scannow', and none of these
efforts suggested problems.

I worked all of yesterday as administrator without the problem
happening, but today I am logged in typically as a power user, and the
problem is happening every few minutes (while a file explorer is
open).

Can someone help with troubleshooting this?

TIA & cheerios from the Avalon Peninsula )

go through these cleaning steps to see or get a clear opinion on how
clean your machine is:
= Click Start >> Control Panel>>Network and Internet Connections >> Double
click Internet Options.
On the IE properties windows you will see these Tabs:
General | Security | Privacy | Content | Connections | Programs |
Advanced.
Under General Tab clear your History, Internet Files and Cookies.
Then click on Advanced tab and scroll down to under the Browsing Option:
[&] Browsing
[ ] Enable Third-Party browser extensions (Req Rest) uncheck this box.
[ ] Disable script Debugging (internet Explorer) <= check this box
[ ] Disable Script Debugging (Other) <= check this box

Then click on Programs Tab and click Manage Add-Ons and Disable all non
Verified Add-Ons (You should Renable them later one-by-one and see the
culprit and update it or remove it.

2.... And also for malware from here:
http://onecare.live.com/site/en-gb/default.htm?s_cid=sah
http://onecare.live.com/standard/en-gb/default.htm
http://www.lavasoft.com/products/ad-aware_se_personal.php
http://www.safer-networking.org ; for Spybot S&D

Run a scan from here on-line:
http://www.sophos.com
http://www3.ca.com/securityadvisor/virusinfo/scan.aspx
http://security.symantec.com/sscv6/default.asp?productid=symhome&langid=ie&venid=sym
Download Avast Cleaner from here:
http://www.avast.com/eng/avast-virus-cleaner.html
Lots of tools to download and disinfect your machine:
http://www.bitdefender.co.uk/site/Downloads/browseFreeRemovalTool/
http://free.grisoft.com/doc/5390/lng/us/tpl/v5
=How to perform a clean boot procedure to prevent background programs from
interfering with a game or a program that you currently use
http://support.microsoft.com/kb/331796

3... You may have a bad RAM try to test your RAM by running Memory test by
downloading this tool and unzip it and make a floppy or CD/DVD and run it on
Reboot.
http://oca.microsoft.com/en/windiag.asp.
You may need to reposition/reset the RAM sticks in their slots.

Open a run command and type in:
eventvwr.msc click [OK] you will get the Event viewer control Panel.
click on each of these:
Application
System
Security
Look in the right Pane/window for error message with red (X) or Yellow
exclamation mark /!\ , double click each one to get more info about the
causer.
On the Event error properties message you will see:
Up Arrow
Down arrow
Two pages
Click on the two pages to copy the error message then bring up the Notepad
you opened earlier and right click on the first line and select Paste from
the list, this will paste the error message on a Notepad.
Please don't duplicate the error message one of each kind will be sufficient.
HOW TO: View and Manage Event Logs in Event Viewer in Windows XP
http://support.microsoft.com/kb/308427/en-us
HTH.
nass

 

[rarewolf]

I am having frequent problems with explorer.exe crashing and posting
the usual error message that sends info off to microsoft. The problem
is frequent enough that I cannot leave file explorer windows open more
than a couple of minutes without the problem happening.

I searched this group the other day, and saw some posts that might
imply my computer has been invaded, or that some file may be
corrupted. I logged into this multi-user domain-associated XP as
administrator and scanned my drives with MacAfee (installed) and
Kaspersky (online). I also ran 'SFC /scannow', and none of these
efforts suggested problems.

I worked all of yesterday as administrator without the problem
happening, but today I am logged in typically as a power user, and the
problem is happening every few minutes (while a file explorer is
open).

Can someone help with troubleshooting this?

TIA & cheerios from the Avalon Peninsula )

go through these cleaning steps to see or get a clear opinion on how
clean your machine is:
= Click Start >> Control Panel>>Network and Internet Connections >> Double
click Internet Options.
On the IE properties windows you will see these Tabs:
General | Security | Privacy | Content | Connections | Programs |
Advanced.
Under General Tab clear your History, Internet Files and Cookies.
Then click on Advanced tab and scroll down to under the Browsing Option:
[&] Browsing
[ ] Enable Third-Party browser extensions (Req Rest) uncheck this box.
[ ] Disable script Debugging (internet Explorer) <= check this box
[ ] Disable Script Debugging (Other) <= check this box

Then click on Programs Tab and click Manage Add-Ons and Disable all non
Verified Add-Ons (You should Renable them later one-by-one and see the
culprit and update it or remove it.

2.... And also for malware from here:http://onecare.live.com/site/en-gb/..._personal.phphttp://www.safer-networking.org; for Spybot S&D

Run a scan from here on-line:http://www.sophos.comhttp://www3.ca....com/sscv6/default.asp?productid=symhome&lang...
Download Avast Cleaner from here:http://www.avast.com/eng/avast-virus-cleaner.html
Lots of tools to download and disinfect your machine:http://www.bitdefender.co.uk/site/D...ttp://free.grisoft.com/doc/5390/lng/us/tpl/v5
=How to perform a clean boot procedure to prevent background programs from
interfering with a game or a program that you currently usehttp://support.microsoft.com/kb/331796

3... You may have a bad RAM try to test your RAM by running Memory test by
downloading this tool and unzip it and make a floppy or CD/DVD and run it on
Reboot.http://oca.microsoft.com/en/windiag.asp.
You may need to reposition/reset the RAM sticks in their slots.

Open a run command and type in:
eventvwr.msc click [OK] you will get the Event viewer control Panel.
click on each of these:
Application
System
Security
Look in the right Pane/window for error message with red (X) or Yellow
exclamation mark /!\ , double click each one to get more info about the
causer.
On the Event error properties message you will see:
Up Arrow
Down arrow
Two pages
Click on the two pages to copy the error message then bring up the Notepad
you opened earlier and right click on the first line and select Paste from
the list, this will paste the error message on a Notepad.
Please don't duplicate the error message one of each kind will be sufficient.
HOW TO: View and Manage Event Logs in Event Viewer in Windows XPhttp://support.microsoft.com/kb/308427/en-us
HTH.
nass
----www.nasstec.co.uk- Hide quoted text -

- Show quoted text -

Nass ... thanx for your response! )

It took me several days to get thru your list of cleaning tools, but I
am now more satisfied than before my computer is clean -- leastwise
the adminstrator logon -- because I am now in my own logon and the
problem persists.

I had 2 failures this morning, and regarding use of the event viewer
for "Application" events, for each failure it lists 2 'Error' events.
The errors show the following text:

time 10:04:39:
"Faulting application explorer.exe, version 6.0.2900.3156, faulting
module ntdll.dll, version 5.1.2600.2180, fault address 0x00001010."
time 10:04:44:
"Fault bucket 479124178."

time 10:54:52:
"Faulting application explorer.exe, version 6.0.2900.3156, faulting
module ntdll.dll, version 5.1.2600.2180, fault address 0x00001010."
time 10:55:48:
"Fault bucket 479124178."

The DLL, ntdll.dll, is in the 'Windows\system32\' directory, and I
have no idea what its function is.

Comments ... thoughts ... suggestions??

TIA )

 

[rarewolf]

go through these cleaning steps to see or get a clear opinion on how
clean your machine is:
= Click Start >> Control Panel>>Network and Internet Connections >> Double
click Internet Options.
On the IE properties windows you will see these Tabs:
General | Security | Privacy | Content | Connections | Programs |
Advanced.
Under General Tab clear your History, Internet Files and Cookies.
Then click on Advanced tab and scroll down to under the Browsing Option:
[&] Browsing
[ ] Enable Third-Party browser extensions (Req Rest) uncheck this box.
[ ] Disable script Debugging (internet Explorer) <= check this box
[ ] Disable Script Debugging (Other) <= check this box

Then click on Programs Tab and click Manage Add-Ons and Disable all non
Verified Add-Ons (You should Renable them later one-by-one and see the
culprit and update it or remove it.

2.... And also for malware from here:http://onecare.live.com/site/en-gb/default.htm?s_cid=sahhttp://onecar...for Spybot S&D

Run a scan from here on-line:http://www.sophos.comhttp://www3.ca.com/securityadvisor/virusinfo/sca......
Download Avast Cleaner from here:http://www.avast.com/eng/avast-virus-cleaner.html
Lots of tools to download and disinfect your machine:http://www.bitdefender.co.uk/site/Downloads/browseFreeRemovalTool/htt...
=How to perform a clean boot procedure to prevent background programs from
interfering with a game or a program that you currently usehttp://support.microsoft.com/kb/331796

3... You may have a bad RAM try to test your RAM by running Memory test by
downloading this tool and unzip it and make a floppy or CD/DVD and run it on
Reboot.http://oca.microsoft.com/en/windiag.asp.
You may need to reposition/reset the RAM sticks in their slots.

Open a run command and type in:
eventvwr.msc click [OK] you will get the Event viewer control Panel.
click on each of these:
Application
System
Security
Look in the right Pane/window for error message with red (X) or Yellow
exclamation mark /!\ , double click each one to get more info about the
causer.
On the Event error properties message you will see:
Up Arrow
Down arrow
Two pages
Click on the two pages to copy the error message then bring up the Notepad
you opened earlier and right click on the first line and select Paste from
the list, this will paste the error message on a Notepad.
Please don't duplicate the error message one of each kind will be sufficient.
HOW TO: View and Manage Event Logs in Event Viewer in Windows XPhttp://support.microsoft.com/kb/308427/en-us
HTH.
nass
----www.nasstec.co.uk-Hide quoted text -

- Show quoted text -

Nass ... thanx for your response! )

It took me several days to get thru your list of cleaning tools, but I
am now more satisfied than before my computer is clean -- leastwise
the adminstrator logon -- because I am now in my own logon and the
problem persists.

I had 2 failures this morning, and regarding use of the event viewer
for "Application" events, for each failure it lists 2 'Error' events.
The errors show the following text:

time 10:04:39:
"Faulting application explorer.exe, version 6.0.2900.3156, faulting
module ntdll.dll, version 5.1.2600.2180, fault address 0x00001010."
time 10:04:44:
"Fault bucket 479124178."

time 10:54:52:
"Faulting application explorer.exe, version 6.0.2900.3156, faulting
module ntdll.dll, version 5.1.2600.2180, fault address 0x00001010."
time 10:55:48:
"Fault bucket 479124178."

The DLL, ntdll.dll, is in the 'Windows\system32\' directory, and I
have no idea what its function is.

Comments ... thoughts ... suggestions??

TIA )- Hide quoted text -

- Show quoted text -

I should add -- I sent the event off to MS via the link provided by
the event viewer. The "H&S Ctr" listed many possibilities -- the
closest description:

"The Explorer.exe process may unexpectedly quit when you try to search
for a file in Windows XP or in Windows Server 2003

Discusses a problem that may occur after the Windows 2000 Resource Kit
is installed in Windows XP or in Windows Server 2003. To work around
this problem, uninstall the Windows 2000 Resource Kit."

Needless to say ... I haven't installed the Win2k resource kit ...