User Profile Load/Unload Issue

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Guest

We are having issues with files somehow being held open during logon/logoff.
When this happens, user profiles don't update at logoff, and sometimes don't
load at all at logon (causing a temp profile to load). Files are frequently
renamed to PRFxxx.TMP, and not properly renamed in the profile reconciliation
process. The following event is generated:

Event Type: Error
Event Source: Userenv
Event Category: None
Event ID: 1000
Date: 2/2/2005
Time: 3:28:12 PM
User: Domain\Username
Computer: S-F-AS04
Description:
Windows cannot copy file
\\ProfileServer\profiles$\username\SendTo\prf5A0.tmp to location C:\Documents
and Settings\username\SendTo\prf5A0.tmp. Contact your network administrator.

DETAIL - The process cannot access the file because it is being used by
another process.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

We have 5 Win2K/SP3 terminal servers running Citrix MF XP FR2.

I have found KB321936, 837754 and 328607. Before I go patching and/or
installing a service (UPHClean), I'd like to hear from others that have
experienced this and learn what solved it for you.

Thanks.
 
Thanks. Unfortunately, the patches and UPHClean did not do the job. I'm
still getting the userenv errors, as pasted below. These errors happen with
legit files, as well as the PRFxxx.TMP files. I haven't found anything more
in the KB that looks like it might help. Do you have any further suggestions?

Thanks.
 
1. Reboot the server
2. Make sure the share holding the Roaming Profile is owned by the
logged-on-user, and that they have full control permissions over every file
in their profile. Force a reset of the permissions on the profile if
necessary.
3. Make sure "Allow caching of files in this folder" is unchecked. You can
view this when logged onto the server hosting the file share, in the share
properties -> Sharing -> Caching.
4. Restore the profile from a known good backup, or recreate (if 1-3 don't
help)
 
Thanks. I did that, and installed the patches as well. Unfortunately, we're
still having the problem.

To clarify, it's generally files, not registry hive. Also, though the error
pasted below references a PRF file, legit files often show up in these errors
as well -- often causing PRF's to be created.

Any other ideas? Thanks.
 
Do you have the option checked to delete temporary files at logoff (in the
terminal services configuration)? Just curious.

Open a support call with PSS, that's what I'd do.
 
Something odd happened with my posts. My first reply returned an error, so I
created a second, which somehow got posted in reply to your second post,
which I hadn't yet read -- while my first reply actually did get posted. So,
where I say "I did that", please read it to mean, I installed UPHClean. I
had not yet checked caching on the profile share when I posted that reply.

My profile share is hosted on Server2003. In Offline Settings, "Only the
files and programs that users specify will be available offline" was checked.
I have now opted for "Files or programs from the share will not be available
offline." We'll see if this helps. If not, then I'll be calling PSS, as you
suggest.

We delete cached copies of profiles at logoff.

Thank you.
 
No problem. Let me know what you find.

themancan said:
Something odd happened with my posts. My first reply returned an error, so I
created a second, which somehow got posted in reply to your second post,
which I hadn't yet read -- while my first reply actually did get posted. So,
where I say "I did that", please read it to mean, I installed UPHClean. I
had not yet checked caching on the profile share when I posted that reply.

My profile share is hosted on Server2003. In Offline Settings, "Only the
files and programs that users specify will be available offline" was checked.
I have now opted for "Files or programs from the share will not be available
offline." We'll see if this helps. If not, then I'll be calling PSS, as you
suggest.

We delete cached copies of profiles at logoff.

Thank you.
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