User lost access to other's Calendars when Scheduling Meetings

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Guest

Exchange 2003, Outlook 2003

I have a user who lost access to view other employee's Calendars when
creating a Meeting Request, Scheduling Tab, Left Pane, "Click here to add a
name" - it won't show the user's Calendar.

If you click the "Add Others" button at the bottom, choose a person from the
Global Address List, it will bring up the user's Calendar properly.

Only one person (as far as I know) that this is happening to. How do I
restore that feature for this user?
 
Are they using the exchange mailbox or a pst as the default delivery
location?

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)



Join OneNote Tips mailing list: http://www.onenote-tips.net/
 
Using mailbox - Exchange 2003 on Server 2003 w/ Active Directory. Not sure
if problem is on client side or server side. Appreciate any help.
~AG

Diane Poremsky said:
Are they using the exchange mailbox or a pst as the default delivery
location?

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)



Join OneNote Tips mailing list: http://www.onenote-tips.net/


AG said:
Exchange 2003, Outlook 2003

I have a user who lost access to view other employee's Calendars when
creating a Meeting Request, Scheduling Tab, Left Pane, "Click here to add
a
name" - it won't show the user's Calendar.

If you click the "Add Others" button at the bottom, choose a person from
the
Global Address List, it will bring up the user's Calendar properly.

Only one person (as far as I know) that this is happening to. How do I
restore that feature for this user?
Click to expand...
Click to expand...
 
AG:

When you go to schedule a meeting, the calendar information you see for
other users is their Free/Busy info. So...one thing you might try is this:
on the computer of the user whose calendar is not showing, open Outlook and
go to Tools, Options, Preferences, Calendar Options, Free/Busy Options and
see how far out that user is publishing Free/Busy information. If that user
is not publishing much Free/Busy info, there's the problem. However, if the
date is good (say the meeting is for two weeks from now and the other user is
publishing a year of Free/Busy info), then on the user whose calendar isn't
showing, shut down Outlook and try running it with the /cleanfreebusy switch.
(or, Outlook.exe /cleanfreebusy). This is supposed to reset the Free/Busy
info.

There is one big "gotcha" with Free/Busy info that gets a little confusing,
though. If you elect to publish, say 1 mo. of Free/Busy info, you would
think that would mean 1 month from whatever today is, but it doesn't. If
today is the 29th of September, that means you are publishing Free/Busy info
for the 29th & 30th of September only, which is pretty stinky, if you ask me.
It's only a big deal if you have a user who for whatever reason wants to
limit how much Free/Busy info they publish.

Anyway, I hope that helps!

tbgg
TrueBlueGeekGirl

AG said:
Using mailbox - Exchange 2003 on Server 2003 w/ Active Directory. Not sure
if problem is on client side or server side. Appreciate any help.
~AG

Diane Poremsky said:
Are they using the exchange mailbox or a pst as the default delivery
location?

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)



Join OneNote Tips mailing list: http://www.onenote-tips.net/


AG said:
Exchange 2003, Outlook 2003

I have a user who lost access to view other employee's Calendars when
creating a Meeting Request, Scheduling Tab, Left Pane, "Click here to add
a
name" - it won't show the user's Calendar.

If you click the "Add Others" button at the bottom, choose a person from
the
Global Address List, it will bring up the user's Calendar properly.

Only one person (as far as I know) that this is happening to. How do I
restore that feature for this user?
Click to expand...
Click to expand...
Click to expand...
 
I appreciate your post. We haven't changed any defaults - Free/Busy Option
is defaulted to "Publish 2 months Free/Busy time on the server" so everyone
can see everyone's schedules. The problem is this user schedules a lot of
meetings and needs the ability to bring up other users' calendars quickly.
When she types in a name (anybody in the company) in the left pane, it
doesn't display their free/busy time. But if she clicks the button at the
bottom and chooses that person from the Global Address List, the free/busy
time will display properly.

I don't know if it's a client (her Outlook) issue or a server (mailbox
corruption) issue or Active Directory issue or what!
~AG

tbgg said:
AG:

When you go to schedule a meeting, the calendar information you see for
other users is their Free/Busy info. So...one thing you might try is this:
on the computer of the user whose calendar is not showing, open Outlook and
go to Tools, Options, Preferences, Calendar Options, Free/Busy Options and
see how far out that user is publishing Free/Busy information. If that user
is not publishing much Free/Busy info, there's the problem. However, if the
date is good (say the meeting is for two weeks from now and the other user is
publishing a year of Free/Busy info), then on the user whose calendar isn't
showing, shut down Outlook and try running it with the /cleanfreebusy switch.
(or, Outlook.exe /cleanfreebusy). This is supposed to reset the Free/Busy
info.

There is one big "gotcha" with Free/Busy info that gets a little confusing,
though. If you elect to publish, say 1 mo. of Free/Busy info, you would
think that would mean 1 month from whatever today is, but it doesn't. If
today is the 29th of September, that means you are publishing Free/Busy info
for the 29th & 30th of September only, which is pretty stinky, if you ask me.
It's only a big deal if you have a user who for whatever reason wants to
limit how much Free/Busy info they publish.

Anyway, I hope that helps!

tbgg
TrueBlueGeekGirl

AG said:
Using mailbox - Exchange 2003 on Server 2003 w/ Active Directory. Not sure
if problem is on client side or server side. Appreciate any help.
~AG

Diane Poremsky said:
Are they using the exchange mailbox or a pst as the default delivery
location?

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)



Join OneNote Tips mailing list: http://www.onenote-tips.net/


Exchange 2003, Outlook 2003

I have a user who lost access to view other employee's Calendars when
creating a Meeting Request, Scheduling Tab, Left Pane, "Click here to add
a
name" - it won't show the user's Calendar.

If you click the "Add Others" button at the bottom, choose a person from
the
Global Address List, it will bring up the user's Calendar properly.

Only one person (as far as I know) that this is happening to. How do I
restore that feature for this user?
Click to expand...
Click to expand...
Click to expand...
 
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