User accounts do not fully start up--just blue screen

  • Thread starter Thread starter BST
  • Start date Start date
B

BST

All new accounts I create on Vista home premium do not login properly. When
a user logs in the explorer.exe process does not start (the user just sees
blank blue screen). It is possible to launch the task manager and start
processes by hand. I found a suggestion on another post that said there was
an incorrect "Shell" registry entry that could be the cause of the problem,
but that was not the case here. The Shell key is correctly set to
"explorer.exe". If the users log in under safe mode, the desktop loads
correctly. Any help would be appreciated.
 
BST said:
All new accounts I create on Vista home premium do not login properly.
When a user logs in the explorer.exe process does not start (the user just
sees blank blue screen). It is possible to launch the task manager and
start processes by hand. I found a suggestion on another post that said
there was an incorrect "Shell" registry entry that could be the cause of
the problem, but that was not the case here. The Shell key is correctly
set to "explorer.exe". If the users log in under safe mode, the desktop
loads correctly. Any help would be appreciated.
Click to expand...

If everything loads correctly in Safe Mode, then something you have starting
up globally (i.e., not in any one particular user account) is causing the
issue. Log in to a working user account, in Safe Mode if necessary, and do
your troubleshooting.

Check Event Viewer for clues.
Start Orb>Search box>type: eventvwr.msc

Troubleshooting the Startup items by using the System Configuration Utility
and/or the free Autoruns program.

Start Orb>Start Search box>msconfig [enter]

If you are prompted for an administrator password or for a confirmation,
type the password, or click Continue. Then see what is on the Startup tab.
You don't need to restart immediately, but the next time you do you'll get
a dialog saying you've used the Utility. Usually in Vista this will be
blocked by Windows Defender and you'll need to allow it so you can then
tick the box that says in effect, "don't bother me about this again".

Important - Do not use the System Configuration Utility to stop processes.
Instead, use Start>Run>services.msc [enter] and do not stop any services
unless you really, really know what you're doing.

http://www.microsoft.com/technet/sysinternals/default.mspx

How to perform a clean boot in Vista and XP -
http://support.microsoft.com/kb/331796

Malke
 
I have performed the following:
1) Checked event viewer. Ineed there were some problems with corrupt system
files.
2) Ultimately running chkdsk /f and then repairing the system by booting
from the Vista CD cleared up the errors indicated by the event viewer.
3) Used the System Configuration Utility to remove (one by one) all
non-essential startup processes. Still could not log on to user accounts.

HOWEVER, creating a new user account geneated the same behavior (with a
twist): blue screen with the addition of a new error: "could not initialize
the MSOE.dll".

I searched for that particular error message on the various posts and found
that others who have reveived that error found that it went away after
upgrading to Windows Live Mail. I downloaded and installed Live Mail, but
still receive the blue screen and the MSOE.dll error.

Short of removing Vista and Installing XP, I am at a loss. Guarantteed that
I WILL NOT install Vista again if I have to go through the pain of a fresh OS
install.

Malke said:
BST said:
All new accounts I create on Vista home premium do not login properly.
When a user logs in the explorer.exe process does not start (the user just
sees blank blue screen). It is possible to launch the task manager and
start processes by hand. I found a suggestion on another post that said
there was an incorrect "Shell" registry entry that could be the cause of
the problem, but that was not the case here. The Shell key is correctly
set to "explorer.exe". If the users log in under safe mode, the desktop
loads correctly. Any help would be appreciated.
Click to expand...

If everything loads correctly in Safe Mode, then something you have starting
up globally (i.e., not in any one particular user account) is causing the
issue. Log in to a working user account, in Safe Mode if necessary, and do
your troubleshooting.

Check Event Viewer for clues.
Start Orb>Search box>type: eventvwr.msc

Troubleshooting the Startup items by using the System Configuration Utility
and/or the free Autoruns program.

Start Orb>Start Search box>msconfig [enter]

If you are prompted for an administrator password or for a confirmation,
type the password, or click Continue. Then see what is on the Startup tab.
You don't need to restart immediately, but the next time you do you'll get
a dialog saying you've used the Utility. Usually in Vista this will be
blocked by Windows Defender and you'll need to allow it so you can then
tick the box that says in effect, "don't bother me about this again".

Important - Do not use the System Configuration Utility to stop processes.
Instead, use Start>Run>services.msc [enter] and do not stop any services
unless you really, really know what you're doing.

http://www.microsoft.com/technet/sysinternals/default.mspx

How to perform a clean boot in Vista and XP -
http://support.microsoft.com/kb/331796

Malke
--
MS-MVP
Elephant Boy Computers
www.elephantboycomputers.com
Don't Panic!
Click to expand...
 
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