I don't know much about the garmin connect issues, but the following
will probably apply
You will need to assure that all the garmin usb drivers are loaded on
the laptop. You may also need to run garmin com port simulation
software on the laptop.
On the garmin, set it to nema data with a baud rate of 4800
open the device manager expand the modem, ports and usb trees and watch
as you connect the garmin... if the drivers are in place, you should see
it appear in the usb and one of the two other locations.
Once you see the modem or com connection, open up the properties to see
the com port number
start the mapping software, set the baud rate to 4800, select the comm
port and select nema if that is an option.
If there is no way to "watch" the connection data flow within the map
software, close it, open hypertermial, and then open "direct to com
port" the com port and set it to 8,n,1,4800 no flow control... if you
don't see data after connecting to the com port you noted in device
manager, the problem is somewhere between the os and the garmin comm setup.
That's the limit of my knowledge on this... if not successful, the place
to go is a garmin forum plus either a forum for the software or the vendor.
hope this helps,
Beverly Howard [MS MVP-Mobile Devices]