USB now does recognise new devices

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Guest

I have a new OQO Model 02 1.5GHz VIA CPU, 1 GB RAM, 60Gb HD running windows
Vista Ultimate (with all the necessary updates). I have a problem with it. I
plugged in a Freecom external USB HD which the OQO recognised and installed.
I managed to install some applications and transfer some files. However the
power supply to the HD was loose so the drive disconnected/reconnected
several times in quick succession. However the drive still works perfectly.
However, the OQO will now not work with any other USB device – mice, memory
sticks, other HD/card readers or USB CD drive. It just doesn’t even begging
to try to recognise them.
I think vista has locked up in the auto-detection sequence and now cannot
see new USB devices. They don’t even appear in device manager.

Is there a way to reset the whole usb / plug and play detection routines? Or
is there another cause to why one USB device worka but nothing else does?

I don't know if this helps but if i plug in the freecom drive after
attempting to use anothe usb device, then it won't mount. i need to safely
remove it, then re-insert. it works then...

Cheers,

a
 
bob said:
thanks freddy for the suggestion. unfortunately nothing helped. however i
have found the following reference in the ms knowledge base
http://support.microsoft.com/kb/928631/en-us but i don't know how to get the
files. does anyone know?
cheers,
bob

"bob" wrote:
Click to expand...


To resolve this problem immediately, contact Microsoft Customer Support Services to obtain the hotfix. For a complete list of Microsoft Customer Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support

Captain Roberts
 
whenever it try, it complains that my vista product id is invalid so that i
can't make use of my free 90 day support. i don't really want to pay £40 to
get a hotfix (and perhaps find it does work). cant i just download it ?

bob
 
bob said:
whenever it try, it complains that my vista product id is invalid so that
i
can't make use of my free 90 day support. i don't really want to pay £40
to
get a hotfix (and perhaps find it does work). cant i just download it ?

bob
Click to expand...

Ok. I just re-read your original post and it looks like you have an OEM
version of Windows. You will need to contact the place of purchase for
support. Sorry I couldn't have helped more. My retail copy is over 3
months old and so I wouldn't be able to get the download for you.


Captain Roberts
 
Thank you all for your support and suggestions. I have officially given up :(
and returned the OQO to the supplier for a replacement. I think that the
problem is more likely to be a fubar USB port.

Hopefully i will be in possession of a shiny new (and working) OQO tomorrow.

Thanks again everyone!

Bob
 
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