USB not working

  • Thread starter Thread starter rustydailey
  • Start date Start date
R

rustydailey

I've been having trouble with connecting USB devices. I get the found new
hardware wizard but it doesn't find the correct driver. I found a post with a
similar problem and it said to run system file checker then to uninstall all
USB devices and then restart. I did this now when I restarted it brought up
the found new hardware wizard, but didn't find any of the drivers. So I need
to know reinstall all the USB drivers and how to keep this from happening
again.
 
I've been having trouble with connecting USB devices. I get the found new
hardware wizard but it doesn't find the correct driver. I found a post with a
similar problem and it said to run system file checker then to uninstall all
USB devices and then restart. I did this now when I restarted it brought up
the found new hardware wizard, but didn't find any of the drivers. So I need
to know reinstall all the USB drivers and how to keep this from happening
again.
Click to expand...

Did you also remove the USB "controllers" for Device Manager?
 
Does the plug and play enabled n your BIOS?
Also check by typing this command:
services.msc click [OK] make sure these services running:
Plug and Play
Human user interface

Reboot your machine and see if that will help?
 
I don't know how to check the BIOS, there is no option to do so when
restarting. I checked the services.msc and the Human user interface wasn't
there, but the plug and play was.
 
F2 to access the BIOS or console the MOBO manual?
What your OS version and your External Devices attached to this machine?

Have a look in the Event Viewer and send us the error messages you will see
there in your next post:
Open a Notepad, customize or minimize to the taskbar as you will need it
later for this step to copy the error message on it.
Open a run command and type in:
eventvwr.msc click [OK] you will get the Event viewer control Panel.
click on each of these:
Application
System
Security
Look in the right Pane/window for error message with red (X) or Yellow
exclamation mark /!\ , double click each one to get more info about the
causer.
On the Event error properties message you will see:
Up Arrow
Down arrow
Two pages
Click on the two pages to copy the error message then bring up the Notepad
you opened earlier and right click on the first line and select Paste from
the list, this will paste the error message on a Notepad.
Please don't duplicate the error message one of each kind will be sufficient.
HOW TO: View and Manage Event Logs in Event Viewer in Windows XP
http://support.microsoft.com/kb/308427/en-us

Please we need just the error messages with Red (X) and don't repeat the
error, just one of each kind and post them back in your next post.
rustydailey said:
I don't know how to check the BIOS, there is no option to do so when
restarting. I checked the services.msc and the Human user interface wasn't
there, but the plug and play was.

nass said:
Does the plug and play enabled n your BIOS?
Also check by typing this command:
services.msc click [OK] make sure these services running:
Plug and Play
Human user interface

Reboot your machine and see if that will help?
Click to expand...
Click to expand...
 
Event Type: Warning
Event Source: Userenv
Event Category: None
Event ID: 1517
Date: 5/11/2008
Time: 3:44:09 PM
User: NT AUTHORITY\SYSTEM
Computer: D15860BF233240A
Description:
Windows saved user D15860BF233240A\Rusty registry while an application or
service was still using the registry during log off. The memory used by the
user's registry has not been freed. The registry will be unloaded when it is
no longer in use.

This is often caused by services running as a user account, try configuring
the services to run in either the LocalService or NetworkService account.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.


Event Type: Error
Event Source: SideBySide
Event Category: None
Event ID: 59
Date: 5/12/2008
Time: 3:12:40 PM
User: N/A
Computer: D15860BF233240A
Description:
Generate Activation Context failed for
C:\WINDOWS\WinSxS\x86_Microsoft.VC80.MFC_1fc8b3b9a1e18e3b_8.0.50727.762_x-ww_3bf8fa05\MFC80.DLL.
Reference error message: The operation completed successfully.
..

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

Event Type: Error
Event Source: SideBySide
Event Category: None
Event ID: 59
Date: 5/12/2008
Time: 3:12:40 PM
User: N/A
Computer: D15860BF233240A
Description:
Resolve Partial Assembly failed for Microsoft.VC80.MFCLOC. Reference error
message: The referenced assembly is not installed on your system.
..

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

Event Type: Error
Event Source: SideBySide
Event Category: None
Event ID: 32
Date: 5/11/2008
Time: 10:54:33 PM
User: N/A
Computer: D15860BF233240A
Description:
Dependent Assembly Microsoft.VC80.MFCLOC could not be found and Last Error
was The referenced assembly is not installed on your system.


For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.


Event Type: Error
Event Source: SideBySide
Event Category: None
Event ID: 59
Date: 5/12/2008
Time: 1:22:03 PM
User: N/A
Computer: D15860BF233240A
Description:
Generate Activation Context failed for
C:\WINDOWS\WinSxS\x86_Microsoft.VC80.MFC_1fc8b3b9a1e18e3b_8.0.50727.762_x-ww_3bf8fa05\MFC80.DLL.
Reference error message: The operation completed successfully.
..

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
 
Please read carefully then apply.
Also can you let us know your Computer/Laptop make and model? also your
Motherboard maker and model?


rustydailey said:
Event Type: Warning
Event Source: Userenv
Event Category: None
Event ID: 1517
Date: 5/11/2008
Time: 3:44:09 PM
User: NT AUTHORITY\SYSTEM
Computer: D15860BF233240A
Description:
Windows saved user D15860BF233240A\Rusty registry while an application or
service was still using the registry during log off. The memory used by the
user's registry has not been freed. The registry will be unloaded when it is
no longer in use.

This is often caused by services running as a user account, try configuring
the services to run in either the LocalService or NetworkService account.
Click to expand...

The above can be ignored unless you know the app to run as local or on a
local account?

Adware.SideBySide
http://www.symantec.com/security_response/writeup.jsp?docid=2005-070514-5200-99&tabid=2
Event ID error messages are logged in the event log when you start Microsoft
Dynamics CRM 3.0 Mobile Deployment Manager on a Microsoft Dynamics CRM server
http://support.microsoft.com/kb/923014

Below two examples on that Error:

================
Event Type: Error
Event Source: SideBySide
Event Category: None
Event ID: 32
Date: 1/17/2008
Time: 12:55:44 PM
User: N/A
Computer: MOSES-D620
Description:
Dependent Assembly Microsoft.VC80.MFCLOC could not be found and Last Error
was The referenced assembly is not installed on your system.
http://www.eventid.net/display.asp?eventid=59&eventno=4228&source=SideBySide&phase=1
http://www.microsoft.com/downloads/...ee-a3f9-4c13-9c99-220b62a191ee&displaylang=en
http://forum.piriform.com/index.php?act=Print&client=printer&f=8&t=13581
================
Event Type: Error
Event Source: SideBySide
Event Category: None
Event ID: 59
Date: 1/17/2008
Time: 12:55:44 PM
User: N/A
Computer: MOSES-D620
Description:
Resolve Partial Assembly failed for Microsoft.VC80.MFCLOC. Reference error
message: The referenced assembly is not installed on your system.

http://support.microsoft.com/kb/923014
http://connect.microsoft.com/VisualStudio/feedback/ViewFeedback.aspx?FeedbackID=118163
 
Its a Sony Vaio Model VGN-FJ270, I don't know how to check the motherboard
iinfo. I did look at the BIOS and there is no where to enable or disable the
plug and play.
 
I don't use a memory card reader. I went and installed the BIOS update, but
the only firmware update was for the optical drive.
 
Okay try to download this and install it then Reboot your machine.
Intel® 915PM 915GM Chipset Driver
ftp://download.sony.com/US/pc/INDOTH-00817401-US.EXE
HTH.
nass
 
Ok didn't help. When I connect a ust device it doesn't make the sound like it
usually does.
 
No everytime I restart I get the found new hardware wizard, and it still
doesn't find anything.
 
Go through these Cleaning steps:
1... First, try to clean up your caches, Internet files and delete cookies
by doing this:
Click Start >> Control Panel >> Double click Network and Internet
Connections >> Double click Internet Options.
On the IE properties windows you will see these Tabs:
General | Security | Privacy | Content | Connections | Programs |
Advanced
Under General Tab clear your History, Internet Files and Cookies.
Then click on Advanced tab and scroll down to under the Browsing Option:
[&] Browsing
[ ] Enable Third-Party browser extensions (Req Rest) uncheck this box.
Then click on Programs Tab and click Manage Add-Ons and Disable all non
Verified Add-Ons (You should Renable them later one-by-one and see the
culprit and update it or remove it.
How to manage Add-Ons:
http://support.microsoft.com/kb/883256
Scan for malware from here:
http://onecare.live.com/site/en-gb/default.htm?s_cid=sah
http://onecare.live.com/standard/en-gb/default.htm

run this command:
sfc /scannow

Does the above help?
Do you have these files here:
C:\windows/system32/drivers/usbuhci.sy_
C:\windows/system32/drivers/usbuhci.sys
 
I cleaned up IE am running file checker, and only have one of those files not
sure which one though. The file properties doesn't say.



nass said:
Go through these Cleaning steps:
1... First, try to clean up your caches, Internet files and delete cookies
by doing this:
Click Start >> Control Panel >> Double click Network and Internet
Connections >> Double click Internet Options.
On the IE properties windows you will see these Tabs:
General | Security | Privacy | Content | Connections | Programs |
Advanced
Under General Tab clear your History, Internet Files and Cookies.
Then click on Advanced tab and scroll down to under the Browsing Option:
[&] Browsing
[ ] Enable Third-Party browser extensions (Req Rest) uncheck this box.
Then click on Programs Tab and click Manage Add-Ons and Disable all non
Verified Add-Ons (You should Renable them later one-by-one and see the
culprit and update it or remove it.
How to manage Add-Ons:
http://support.microsoft.com/kb/883256
Scan for malware from here:
http://onecare.live.com/site/en-gb/default.htm?s_cid=sah
http://onecare.live.com/standard/en-gb/default.htm

run this command:
sfc /scannow

Does the above help?
Do you have these files here:
C:\windows/system32/drivers/usbuhci.sy_
C:\windows/system32/drivers/usbuhci.sys

rustydailey said:
No everytime I restart I get the found new hardware wizard, and it still
doesn't find anything.
Click to expand...
Click to expand...
 
I ran the scan and it still does not work.

nass said:
Go through these Cleaning steps:
1... First, try to clean up your caches, Internet files and delete cookies
by doing this:
Click Start >> Control Panel >> Double click Network and Internet
Connections >> Double click Internet Options.
On the IE properties windows you will see these Tabs:
General | Security | Privacy | Content | Connections | Programs |
Advanced
Under General Tab clear your History, Internet Files and Cookies.
Then click on Advanced tab and scroll down to under the Browsing Option:
[&] Browsing
[ ] Enable Third-Party browser extensions (Req Rest) uncheck this box.
Then click on Programs Tab and click Manage Add-Ons and Disable all non
Verified Add-Ons (You should Renable them later one-by-one and see the
culprit and update it or remove it.
How to manage Add-Ons:
http://support.microsoft.com/kb/883256
Scan for malware from here:
http://onecare.live.com/site/en-gb/default.htm?s_cid=sah
http://onecare.live.com/standard/en-gb/default.htm

run this command:
sfc /scannow

Does the above help?
Do you have these files here:
C:\windows/system32/drivers/usbuhci.sy_
C:\windows/system32/drivers/usbuhci.sys

rustydailey said:
No everytime I restart I get the found new hardware wizard, and it still
doesn't find anything.
Click to expand...
Click to expand...
 
Try one at a time of the fixes below and reboot your machine.
USB port may stop working after removing or inserting USB device
http://support.microsoft.com/kb/817900

Remove USB Components
http://msdn.microsoft.com/en-us/library/bb521410.aspx

Advanced troubleshooting tips for general USB problems in Windows XP
http://support.microsoft.com/kb/310575

Can you tell us more about the devices installed on this laptop?

rustydailey said:
I ran the scan and it still does not work.

nass said:
Go through these Cleaning steps:
1... First, try to clean up your caches, Internet files and delete cookies
by doing this:
Click Start >> Control Panel >> Double click Network and Internet
Connections >> Double click Internet Options.
On the IE properties windows you will see these Tabs:
General | Security | Privacy | Content | Connections | Programs |
Advanced
Under General Tab clear your History, Internet Files and Cookies.
Then click on Advanced tab and scroll down to under the Browsing Option:
[&] Browsing
[ ] Enable Third-Party browser extensions (Req Rest) uncheck this box.
Then click on Programs Tab and click Manage Add-Ons and Disable all non
Verified Add-Ons (You should Renable them later one-by-one and see the
culprit and update it or remove it.
How to manage Add-Ons:
http://support.microsoft.com/kb/883256
Scan for malware from here:
http://onecare.live.com/site/en-gb/default.htm?s_cid=sah
http://onecare.live.com/standard/en-gb/default.htm

run this command:
sfc /scannow

Does the above help?
Do you have these files here:
C:\windows/system32/drivers/usbuhci.sy_
C:\windows/system32/drivers/usbuhci.sys

rustydailey said:
No everytime I restart I get the found new hardware wizard, and it still
doesn't find anything.

:



:

Ok didn't help. When I connect a ust device it doesn't make the sound like it
usually does.

but the error message gone, right?
Click to expand...
Click to expand...
Click to expand...
 
Try one at a time of the fixes below and reboot your machine.
USB port may stop working after removing or inserting USB devicehttp://support.microsoft.com/kb/817900

Remove USB Componentshttp://msdn.microsoft.com/en-us/library/bb521410.aspx

Advanced troubleshooting tips for general USB problems in Windows XPhttp://support.microsoft.com/kb/310575

Can you tell us more about the devices installed on this laptop?



rustydailey said:
I ran the scan and it still does not work.
Click to expand...
Go through these Cleaning steps:
1... First, try to clean up your caches, Internet files and delete cookies
by doing this:
Click Start >> Control Panel >> Double click Network and Internet
Connections >> Double click Internet Options.
On the IE properties windows you will see these Tabs:
General | Security | Privacy | Content | Connections | Programs |
Advanced
Under General Tab clear your History, Internet Files and Cookies.
Then click on Advanced tab and scroll down to under the Browsing Option:
[&] Browsing
[  ] Enable Third-Party browser extensions (Req Rest) uncheck this box.
Then click on Programs Tab and click Manage Add-Ons and Disable all non
Verified Add-Ons (You should Renable them later one-by-one and see the
culprit and update it or remove it.
How to manage Add-Ons:
http://support.microsoft.com/kb/883256
Scan for malware from here:
http://onecare.live.com/site/en-gb/default.htm?s_cid=sah
http://onecare.live.com/standard/en-gb/default.htm
run this command:
sfc /scannow
Does the above help?
Do you have these files here:
C:\windows/system32/drivers/usbuhci.sy_
C:\windows/system32/drivers/usbuhci.sys
:
No everytime I restart I get the found new hardware wizard, and it still
doesn't find anything.
:
:
Ok didn't help. When I connect a ust device it doesn't make the sound like it
usually does.
but the error message gone, right?- Hide quoted text -
Click to expand...
Click to expand...

- Show quoted text -
Click to expand...

You can also try: http://www.uwe-sieber.de/usbtrouble_e.html
 
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