USB Mouse & KYBD non-functional after recent update

  • Thread starter Thread starter saseve
  • Start date Start date
S

saseve

I have read other posts on this subject, but cannot try to apply the
suggested solutions. I have neither a mouse nor a keyboard working. When I
try to get into Safe Mode, the desktop comes up, but I cannot interact wthout
a mouse/keyboard. I booted to the Vista DVD, and restored to earlier times -
twice - and the problem persists. The mouse and keyboard work when I boot
from the Vista DVD. I am using a Dell E521 with Vista Home Basic. I called
Dell support, but nothing they tried worked either. Any suggestions would be
greatly appreciated.
 
If you have a PS/2 mouse and/or keyboard you could try to use them, it worked
for me. I read other posts, where this didn't help as well... so maybe...


Claus
 
Claus Scheiblauer said:
If you have a PS/2 mouse and/or keyboard you could try to use them, it worked
for me. I read other posts, where this didn't help as well... so maybe...


Claus
Click to expand...
 
Claus,
Thanks fo rthe suggestion. Unfortunately, my Dell does not have a PS/2
connector!

end/saseve
 
Sorry to report, but I had same problem - no mouse/kybd worked, USB or PS2.
Only recovery for me was to remove hd, put it in another Dell, copy data
off, and then rebuild my computer. NOT real happy, to say the least.

Hope you find a better solution.

Scott
 
i have been having the same problem with my mouse (dell) after vista upgrade.
i contacted dell and their great solution was to rebuild my system which i
refused to do. after restarting my system and pressing the F8 key i was
able to get into a safe mode which allowed me to go into safe mode and i as
able to restore to the previous configuration. this fixed the problem at
the time, but the next morning it reloaded the upgrade again and i had to do
the same procedure all over again. i contacted dell again and was told that
so far i was the only user with this problem and that i needed to notify
microsoft so that they could fix the problem in the next upgrade. i did
notify microsoft and they referred me to this discussion group and were not
aware of this problem. i am pullling my hair out trying to figure this out.
 
thanks and i already have my setting set for this option. my problem now is
that when my norton tries to update, i get error messages, that figures.
can yu believe that dell support told me to wait 2 weeks until microsoft
fixes the problem and then try to load the upgrade again. my mouse is a
dell 2 button usb connection (non-wireless). i have tried all 4 usb ports
and it still didn't fix the problem.
 
After nothing else worked, and after Dell could not assist, I ended up using
an old Ghost image from 1/23 to restore my machine. I had all the data
backed up, so I just had to re-copy it to the new installation. It is
incredible to me that MS caused me, and probsbly 1000's others, an incredible
loss - and there was no way to get any help from them, short of paying to
talk to one of their reps. It was their updates that caused the problem for
me - not any Dell issue. It is scary to think that they could offer an
"important" update that would render my computer absolutely useless - for
what good is a computer that cannot be interacted with froma either a mouse
or keyboard?

Now I am faced with about 23 "important" updates to apply to my image from
1/23 - and I can say that I am now leery of just installing them anymore. I
think in the long run this will hurt MS's efforts to get people to use
automatic updates.

Thanks to those of you who read my request for help and responded. I wish
you better luck than me on the solution.
 
t-4-2,

Thanks for the reply. I have a Dell E521 Desktop. Unfortunately, it was not
possible to try ANY solution, because I could not input anything via mouse or
keyboard. Even Safe mode didn;t work. Only when I booted from the Vista DVD
was I able to use the mouse. I eventually booted from my Ghost 12.0 disk and
re-installed an old image from 1-23-08.

saseve
 
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