USB Device not recognised

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I have a Canon Pixma 530 Multifunctional Printer/Scanner/FAX which I am
trying to connect to my new HP computer with Vista (I think it is 32 bit, if
that is what "32x" means) - it dont work, a total of £1,200 worth of kit that
is TOTALLY USELESS!!!!!!! (I have been messing around with this for a week
now which is why I am a tad irritable and about to chuck the lot out the
window).

There is nothing wrong with the printer - it works fine on my laptop with
Windows XP and other devices (camera, external drive) work fine on the USBs,
I have already recieved a first response from the Canon Helpdesk and,
following their advice, downloaded, unzipped and installed the "appropriate"
driver... my PC even tells me that it has installed it correctly - super!!!!

Until I connect the MP530, only to recieve the "USB Device not recognised"
message. I have tried every bit of advice I have been able to glean from
googling the problem to death and scouring this forum - still no good. I have
deleted INFCACHE.1, reinstalled it, unplugged the PC, plugged it back in,
rebooted with the printer plug in, rebooted with the printer plug out, tried
to manually point the "unknown device" to any drive anyywhere that the
drivers may have been secreted to and many, many other totally fruitless
exercises.

I am rapidly coming to the conclusion that this is either something totally
dumb that I have done (quite possible) or a major problem with Vista that
urgently needs sorting (Are you reading this Bill???), and this is reinforced
by the sheer volume of similar pleas for help you can find on forums all over
the internet.

I need a response to this quickly, I have too much work piling up and need
to use the new machine urgently. This is starting to affect my bottom line

PLEASE SOMEBODY TELL ME WHAT TO DO !!!!!!!!!!!!!!
 
Hi, Earl.

The first thing that you need to do is to determine for sure whether your
Vista is 32-bit (also known as x86) or 64-bit (x64). Drivers connect the
operating system to the hardware, and for this, 64-bit and 32-bit don't mix
and match!

Press <Win>+Break. That is, if you have a Windows logo key on your
keyboard, hold that down while you press the Pause/Break key (usually in the
upper right of most keyboards). If not, then click the Vista Orb (formerly
the Start button) | Control Panel | System.

Either way, you should see the System Properties window on your screen. In
about the middle of that screen, under System, it might say:
System type: 64-bit Operating System

If it doesn't say 64-bit, then it's 32-bit Vista, even if it is running on a
64-bit-hardware computer.

Since I've never had a Canon printer, I'll let others help with actually
finding the driver. For my HP OfficeJet G-55 printer/scanner/copier (about
7 years old) on USB, all I had to do was let Vista find it and install the
drivers from the Vista DVD-ROM. ;<)

RC
--
R. C. White, CPA
San Marcos, TX
(e-mail address removed)
Microsoft Windows MVP
(Running Windows Live Mail beta in Vista Ultimate x64)
 
Following your instructions, it says 32-bit operating system.

How do I find out if my hardware is 32-bit or 64-bit?? Under "Device
Manager"/Computer it says "ACPI x86 based PC". Does that mean I have a 32-bit
PC also?? It is an HP a6130.me (Whatever that means).
 
Hi, Earl.
it says "ACPI x86 based PC". Does that mean I have a 32-bit
Click to expand...

Yep. In Microsoft-speak, x86 means 32-bit.

The first IBM PC used an Intel 8088 CPU, which was an 8086 with an 8-bit
bus, rather than a 16-bit. (I'm an accountant, not a techie, so this might
not be technically correct, but it's close enough for today.) Then the
Tandy 2000 and one or two other computers used an 80186 in the mid-1980s.
This was followed by the 80286, the 386 (Intel dropped the 80 along about
here), the 486 and the - no, not 586 - the Pentium. The whole family of
CPUs came to be referred to as x86, and that's what MSFT adopted a couple of
years ago to differentiate the 32-bit WinXP and Vista from the 64-bit.

In a 64-bit WinXP or Vista installation, 32-bit applications (which are
still almost all apps on the market) are installed into the
new-and-only-in-x64 folder "C:\Program Files (x86)", while new 64-bit apps
(when there are any) go into the familiar "C:\Program Files". I don't know
why they didn't just keep the old name for 32-bit and use (x64) for 64-bit.
When we dual-boot both 32-bit and 64-bit operating systems, this creates a
LOT of confusion!

But none of that concerns you for now - except that x86 = 32-bit.

RC
--
R. C. White, CPA
San Marcos, TX
(e-mail address removed)
Microsoft Windows MVP
(Running Windows Live Mail beta in Vista Ultimate x64)
 
HP a6130:

Intel® ViivT processor technology
Intel® CoreT2 Duo processor E6550

You are running the 32-bit (x86) version of Vista on a processor fully capable
of running the 64-bit (x64) version of Vista.

Therefore you do not have a 32-bit "system".

To check the version of Vista that you are running go to Control Panel (Classic
view) > System > "System" category > "System type:"


I Bleed Blue and Gold
GO BEARS!
 
In Device Manager > Computer: "ACPI x86 based PC"

In this case the x86 merely means that your PC processor is based on the XXX86
(CISC -- complex instruction set computing) architecture as apposed to the old
Motorola processor or the RISC -- reduced instruction set computing (IBM Power
PC, Sun, etc) processors.

It does not mean that the processor is incapable of handling x64 instructions or
that the operating system in use is 32-bit (x86).


I Bleed Blue and Gold
GO BEARS!
 
Well, er.....thanks, guys........now I am totally confused.

What do I do to find out what bits of what I have????

Please tell me in simpleton language what you need to know and how I can
find it out and tell you what you need to help me to sort out the problem of
why my printer don't work.

And please remember... it's ME that's the simpleton. I wish I had been born
in the steam age.
 
To find your version (32-bit or 64-bit), go to Control Panel (Classic view) >
System. In the middle of the page is a section called "System" at the bottom of
that section is an entry called "System type:". Most likely it says: "32-bit
Operating System". Which means that your system is running the 32-bit (x86)
version of Vista. If it says "64-bit Operating System" (unlikely), you are
running the 64-bit (x64) version of Vista.

Go to Canon's site and download the appropriate drivers (32-bit or 64-bit) for
your exact printer model.

Uninstall any printers you have attempted to install previously in Control Panel
(Classic view) > Printers.

UNPLUG the USB printer cable and reboot.

LEAVE THE USB PRINTER CABLE UNPLUGGED and run the downloaded printer drivers
again. DO NOT PLUG IN THE PRINTER'S USB CABLE UNTIL PROMPTED TO DO SO BY THE
DRIVER INSTALL PROGRAM.


I Bleed Blue and Gold
GO BEARS!


The Earl said:
Well, er.....thanks, guys........now I am totally confused.

What do I do to find out what bits of what I have????

Please tell me in simpleton language what you need to know and how I can
find it out and tell you what you need to help me to sort out the problem of
why my printer don't work.

And please remember... it's ME that's the simpleton. I wish I had been born
in the steam age.
Click to expand...
 
Hi, Earl.

Sorry for the confusion.

By Googling for "HP a6130.me" from your original post, I got 48 hits,
including this one:
http://h10010.www1.hp.com/wwpc/me/en/ho/WF06a/1768489-1768855-1768857-1768857-1768857-80230710.html

Among other facts about your computer there is this:
Processor type
a6130.me / a6120.me: Intel® Viiv™ processor technology
• Intel® Core™2 Duo processor E4400
a6140.me: Intel® Viiv™ processor technology
• Intel® Core™2 Duo processor E6550

So "Whatever that means" tells us that it is an HP computer, model a6130me,
and the HP website says it has a Viiv Core2Duo processor, which, like almost
all computers available today, is a 64-bit CPU. (While they pronounce it
funny, it looks to me like "Viiv" is just Roman numerals for 64: VI = 6; IV
= 4; so VI IV = 6 4.)

So you do have 64-bit hardware. It is capable of running both 64-bit and
32-bit operating systems. The choice is yours - or whoever installs Windows
on your computer.

If you install the 64-bit version of Windows - either WinXP x64 or Vista
x64 - then you can run both 32-bit and 64-bit software, such as Office or
Quicken - or your favorite games. So far, there are very few 64-bit
applications available, but 64-bit Windows will run the multitude of 32-bit
software without a hiccup.

If you install the 32-bit version of Windows - either WinXP Pro or Vista
x86 - then you can run all the 32-bit software you can find.

Do you have a "32-bit system"? Depends on how you define "system". You
have installed the 32-bit version of Vista, as the System Properties window
tells you, so I would say that you are running a 32-bit system on 64-bit
hardware. Since printer drivers translate between the printer hardware and
the operating system, you need the 32-bit drivers for your printer.
(When/if you install Vista x64, you'll need the 64-bit drivers.)


Why won't your printer work? As I said, I've never had a Canon, so I can't
say for sure. But, I suggest that you unplug the printer completely. Then
reboot Vista x86 at least a couple of times to let it "clear its head" and
forget that it ever saw a printer. Then plug the printer in again (both
power and USB cables, of course, and to an onboard USB port, not to a hub).
Reboot Vista x86 and watch the screen closely as Vista detects the "new"
hardware and installs drivers for it. The drivers MIGHT have come with
Vista; if not, Vista will probably try to find it on the Internet, so be
sure you are online at the time.

If it is still not working after that, please post back and tell us just
what you did (Just "I tried it" is NOT enough!) and what results you saw
("Didn't work" doesn't give us any clues to work with.), including any error
messages VERBATIM. I probably won't be able to help any more, but someone
here should have some ideas.

RC
--
R. C. White, CPA
San Marcos, TX
(e-mail address removed)
Microsoft Windows MVP
(Running Windows Live Mail beta in Vista Ultimate x64)
 
Canon has both x86 and x64 drivers for his printer:

http://software.canon-europe.com/products/0010324.asp

To make sure that ALL drivers for the printer are uninstalled go to Control
Panel (Classic view) > Printers > highlight the printer and press the Delete
this printer icon in the tool bar, AND THEN: Menu (ALT key if not visible) >
File > "Run as Administrator" > Server properties... > Drivers tab,
highlight the printer and press the Remove button, Apply. OK. Close Printers
window. REBOOT.

After removing all instances of drivers (Control Panel > Printers) and
applications (Control Panel > Programs and Features) for the printer and
rebooting, do NOT, repeat do NOT, connect the USB cable to the computer until
the downloaded driver install tells you to do so.


I Bleed Blue and Gold
GO BEARS!
 
Dear Cal Bear '66 and RC White,

Thanks for your help.

Cal Bear:

When I go into Control Panel (Classic View)>Printers there is no printer to
highlight and delete. All I have installed is the Microsoft XPS Document
Writer. As you see from my previous messages, I had already been to the Canon
site and via http://software.canon-europe.com/products/0010324.asp downloaded
m6c05mux.exe (there may be some capitals in the real file name.... I cannot
read my notes here!!), the English driver for the Pixma 530 on a Vista 32-bit
system. Although I had followed all the onscreen instructions it still did
not work.

This was the position I was in at the end of the last message I sent.

Basically, I was left with:

A Directory on C:\Users\Paul\Desktop\Canon\ with 3 sub directories:

Driver with 3 sub-sub-directories

FAX2KXP
PRN2KXP
SCN86

DrvSetup

Readme (which, incidentaly says sod-all!!!!)

A second directory in C:Program Files containing an uninstall programme and
a further copy of the pathetically useless Canon readme file.

I had tried various redownloads and reinstalls running the setup files in
DrvSetup, all of which, when I plugged in the printer and turned it on, gave
me:

"USB Device Not Recognised - One of the USB devices attached to this
computer has malfunctioned, and windows does not recognise it. For assistance
insolving this problem, click this message"

Clicking the message gives:

"USB Root Hub
.....
..... etc
Uknown Device"

and the so called assistance:

"Try reconnecting the device. If windows still does not recognise it replace
the device" (It wasn't actually "replace" but I cans read my notes here).

Thanks Bill, that's just great - so I'll throw away my new expensive
printer, shall I??? Your "assistance" is as usefull as Canon's Readme!!!

RC:

Please note that, apart from telling me the best driver is installed for my
unknown device (See later) this is the ONLY, I repeat ONLY error messages or
codes I have recieved in this entire episode. It isn't that I was being lazy
or lackadaisical in any way and couldn't be bothered to repeat them
verbatim, there just WEREN'T ANY OTHERS!

OK Guys, after your last messages and following your advice, I disconnected
the MP 530. I then went into the Uninstall programme and ran it. This ran OK
and I followed this up by deleting all Canon directories on my PC, went back
to the website and redownloaded m6co5mux.exe. When you run this it unzips
files to my desktop in a newly created directory "Canon" (See above) but
doesnt tell you anything else... so the PC just sits there doing nowt.

At this point I then turned of the PC, unplugged it from the mains, went and
made a cup of tea, plugged it back in, rebooted (repeated 3 times).

When all had settled down I plugged in the MP 530 and turned it on....

"USB Device Not Recognised - ....etc" (I'm not typing that lot back in
again)...

Repeated.....

"USB Device Not Recognised - ....etc".

Then I went into the DrvSetup directory and ran the Setup file:

This then ran, adding the "Uninstall" files to the C:/Program Files
directory. After a few screens when it told me it was installing (No error
messages or codes note!) it then told me to plug in the printer, turn it on.

When I clicked OK, it told me it was going to reboot to install the new
software and this it did.

When it had rebooted, I did as I was bidden (eg plugged in the printer and
turned it on) and .................

"USB Device Not Recognised - ....etc"

If I go into the Control Panel>Hardware and Sound/Printer, I still only have
the Microsoft XPS Document Writer installed.

If I try to add a printer, it tells me that this is only for non-USB Drivers
and USB devices should be automatically detected by windows. HA HA!!

Going into device manager and clicking on "Unknown Device" if I try to
update the driver with it looking for itself it tells me that the best driver
is already installed (See earlier). If I go to "Browse" a driver, it is
already looking at C:Users\Paul\Desktop\Canon\Driver (incl subfolders) eg
where the damn driver has installed itself.

You see what I mean... I dont have any other error messages or codes.

Where to now??

PS You are probably as appalled as I am, RC, at the ignorance of the MS
programmers, 64 (in Roman Numerals) is LXIV, not Viiv. Then again, I am a
product of a classical education which is why I have these problems with my
PC. To what is more usefull in this day and age is a matter of conjecture.
 
On thing I forgot:

How can \i tell what is an "onboard" USB port and which is a "hub". They all
look the same to me and I think they are all hubs.

I have tried most of the other ports anyway.
 
The biggest problem that people have when installing USB printers is that they
plug them in BEFORE installing the software and not plugging in the printer ONLY
when prompted to do so by the driver install program (unless the drivers are
included on the Vista installation disk).

1. Disconnect the printer USB cable.
2. Boot up your computer.
3. Control Panel > Printers, right click the Canon printer and select Delete.
4. In the Printers window: Menu (ALT key if not visible) > File > "Run as
Administrator" > Server properties... > Drivers tab,
highlight the Canon printer and press the Remove button, Apply. OK. Close
Printers > window.
5. With USB cable UNPLUGGED -- R E B O O T
6. Run the Canon setup file.
7. Plug in the USB cable ONLY when prompted and power on the printer .
8. Reboot when prompted -- WITH THE USB CABLE STILL CONNECTED -- do NOT unplug
the cable or power off the printer at this point

From your description, it seems as though you unplugged the USB cable after step
7 before you rebooted and then plugged it in again after the computer had
rebooted.

Good luck.

I Bleed Blue and Gold
GO BEARS!
 
Cal Bear 66

Thanks for the advice, but I stumble on item 3.

As I have said before, I do not have, and never have had, a Canon Printer in
my Control Panel > Printer screen, so I cannot delete it, IT ISN'T THERE and
never has been.

All I have is "Microsoft XPS Document Writer".

I have also tried every USB port on the machine (2 on the front, 4 on the
back) - do I have ANY on the board or are they all hub ports??
 
How about item 4?

While monitoring the vista.print_fax_scan group, a Microsoft employee (Alan
Morris) suggested this hotfix for a problem very similar to yours:

http://support.microsoft.com/default.aspx/kb/937187

(The link to obtain the hotfix via the web is located on the page.)

If this hotfix does not help, I suggest that you post to the
vista.print_fax_scan group for more help. (copy and paste any complete error
messages you receive, and give a detailed descriptions of everything you have
tried.)

Good luck.


I Bleed Blue and Gold
GO BEARS!
 
Hi, Earl.

Modern motherboards (whether acquired as part of a complete system or as a
bare board so you can build your own computer) come with several USB 2.0
ports built in. They are usually as you see: some ports on the back of the
computer case and some on the front. But we can also go to Wal*Mart or Best
Buy or any other computer vendor and get a "hub", which uses one "incoming"
cable to connect to one of those "onboard" ports, and then has multiple
(usually 4 or 8) "outgoing" USB connectors so that several USB devices
(printers, cameras, etc.) can be plugged into the hub. That's one of the
beauties of USB: a single onboard port can support many (127 is the number
I remember from several years ago, when USB was first introduced) USB
devices. (Like using the genie's 3rd wish to wish for more wishes.)

One possible fly in that ointment is power. Some devices (such as printers)
need electricity to run their motors to carry out the instructions they are
getting through the USB cable. The USB cable can deliver enough power for
most devices, along with instructions and data, if plugged directly into the
motherboard. But when plugged into a hub, especially if other devices are
also on that hub, they may not get enough juice. Some hubs are "powered" by
a separate power cable in addition to the USB cable, but I've never had one
and don't know how well they work. My HP printer/scanner/copier has its own
DC power cable which must be plugged in, in addition to the USB cable.

Does your Pixma have or need a power supply in addition to the USB
connection?

RC
--
R. C. White, CPA
San Marcos, TX
(e-mail address removed)
Microsoft Windows MVP
(Running Windows Live Mail beta in Vista Ultimate x64)
 
RC

As I said in my previous post, I havehad NO OTHER error messages other than
the "UBS Device Not Recognised", I spent a lot of time noting every step I
have taken and every response from my PC in my earlier post and this,
clearly, is the ONLY message I have recieved.

The post to which you refer is for a "Windows encountered a problem
installing the driver software for your device" message which I have never
received, indeed my infernal machine tells me it has installed the driver OK.
Also, as I said earlier, I have already tried the " Infcache.1" fix to no
avail.

The crunch of this is that, even though the printer driver has installed
correctly, it DOESN'T SHOW IN MY Control Panel>Printers Window, ie it hasn't
been detected as installed, even though the software is there.

Also, I dont seem to have "board" USBs on my machine, only "hubs" - how can
I tell which is which?
 
RC

The Pixma 530 has an external 240v a.c. power supply - i dont think it would
require any power through the USB.

Anyway, I have unplugged every device and put the printer into all 6 USB
Ports in turn - all I get is the depressing Dink-dunk sound and the "USB
Device Not Recognised" bubble.
 
Post to the vista.print_fax_scan group.

Alan Morris, a Microsoft employee, is probably your best source of informed
help. As far as I can remember that is the only group he monitors.


I Bleed Blue and Gold
GO BEARS!
 
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