USB 2 driver problem

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Guest

I just installed a USB 2 pci card. All went well, but I'm told my pc doesn't
recognise the device. I've tried downloading drivers, and have all latest Win
updates (on auto), but I can't get it to function.
Card is a Intex.
Pc is Advent 3213, Athlon XP 2400, Win XP home, 1gig RAM etc.
Any suggestions?
 
Phil

Unless you have SP2 installed, USB 2.0 is not an option regardless of what
you try.. do you have SP2 installed?..
 
yes, sp2 is installed.


Mike Hall (MS-MVP) said:
Phil

Unless you have SP2 installed, USB 2.0 is not an option regardless of what
you try.. do you have SP2 installed?..
Click to expand...
 
Then, is then a USB "enhanced" controller card listed out in the USB section
of Device Manager?
 
yes, there are two. one is 'ALi PCI to usb enhanced host controller
the other is VIA usb2.0 Enhanced Host Controller
 
looks like you have 2 USB controllers, one possibly already on your MB.
So Windows recognized it!!
What device is giving error?
Look at Device Manager?? red or yell mark possibly under unknown device.
Have you installed anything else?
 
It doesn't matter which one I use, I get an error result. On the one hand my
pc says the device is working fine, but when I try to use it I'm told the
printer/joystick/whatever can't communicate with the device.

I've now deleted the Ali controller, but the VIA one still won't work.

Going slightly crazy here.
 
Is the Index USB 2.0 PCI card still in the computer?
What chipset is on PCI card?
Ali PCI is the Index PCI card?
You said deleted ALI controller ( obviously from Device Manager)?
Did you physically remove from computer?

Did your USB ports work prior to installing PCI card?

There are no devices in Device manger with error indications?

Have you checked with Advent tech support?
 
Card still in pc, yes.
Chipset. I don't know. Where will it tell me?
Ali PCI is the driver, I think.
Yes, deleted controller, but card is still in pc.
Prior to installing I had usb1. It worked fine.
No error indications in Device manager.
Advent tech support is just about impossible to locate these days. Never
respond.
 
remove the card from PC?
delete Ali PCI controller from device manager.

See if you get back usb functionality.

Chipset is one of the little black boxes on PCI card. look around. It might
say ALI.

doesn't make sense you had usb 1.0.
cause you mentioned that you have 2 usb enhanced controllers.
so why do you think it was only usb 1.0?

I tried Advent website. found some info but not whether usb was 1.0 or 2.0!
 
I assume it's usb1 because the pc's about three years old. Not alot of usb2
around then. And also because data passage such as photos and music to mp3
player is pretty slow. I think the enhanced controllers were installed from
the new card's driver disk.
Still got original two usb 1 ports on the front. The card I installed is a
four point, into a spare pci slot. I've removed the card and deleted,
reinstalled and still get an unrecognised device warning. I reckon I'll have
to buy a different card, maybe Belkin or something that uses Via drivers not
Ali.
 
What device is giving errors?
Are talking about the USB controller or the printer/joystick etc.??

Device manager says you have VIA usb 2.0, that is more than likely the
controller on MB!!! So you have USB 2.0. How many usb ports do you have?

Do you ever get message saying "saying you plugged in usb 2.0 device but
will operate at reduced speed because you only have usb 1.0?
I don't think so?

when did this whole problem arise? jad you made any changes tocomputer?
You are from UK?

Are you installing device drivers for printer/joystick?
 
Usb controller giving errors. Devices just say can't communicate with pc. I
have two usb ports on front of pc, they work fine, but I think they're usb1.
Problem started yesterday when I installed new usb2 pci card. Nothing will
run from it.

All device drivers are up to date. Never had that message, no. I'm in UK,
London.
 
philwil said:
Usb controller giving errors. Devices just say can't communicate with pc. I
have two usb ports on front of pc, they work fine, but I think they're usb1.
Problem started yesterday when I installed new usb2 pci card. Nothing will
run from it.

All device drivers are up to date. Never had that message, no. I'm in UK,
London.
Click to expand...

Sure your MB supports USB 2.0?

Alias
 
No errors with the card removed. Still using front ports as before. But I
think they are Usb1, which is why I bought the usb2 card. How can I find out
if my MB supports usb2?
 
You have already answered your own question in previous responses!!!

VIA USB 2.0 enhanced controller

your words from device manager
 
Ok, but I think the VIA USB 2 enhanced controller was installed, along with
the Ali, from the driver disk for the new usb card. I don't think it was
there previously.
 
Oh, and just one other thing. It looks then as if I've purchased a faulty
card, yes? If peripherals are unable to communicate with it, but enhanced
controllers etc are on board?
Thanks for you help, btw. I thought I was pretty savvy with computers, but
this one's really getting my goat.
 
I don't think both drivers would have come with the one PCI card!!
One (probably VIA) was what was already on MB.
Unless you "still" have "more" that one (since removing PCI card) USB
controller, you were using VIA driver/controller all the time. You don't have
any other regular usb controllers do you ( in device manager)?

Do you only have usb ports on front?

Don't you have any literature for the computer that would tell you if you
originally have usb 1.1 or 2.0?
 
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