Hi Paul,
Firstly thanks very much for taking time to make helpfull
suggestions.
Secondly, I'm seeing alot of entries on usb
drive/storage/removable media problems and no one has yet
to post the solution.It's usually check the service pack,
reinstall the usb drivers, but no eureka it works.
I found this article for a possible solution but have yet
to find an access for the fix through their links as my
product is not listed.
Does anyone have this fix? Or shed light in accessing it?
Thanks Walt
"Composite USB devices whose interfaces are not
sequentially numbered do not work on Windows XP
Applies To
SYMPTOMS
A device that contains more than one interface descriptor
is known as a composite USB device. Each interface in a
composite USB device is numbered. When you attach a
composite USB device whose interfaces are not sequentially
numbered to a computer that is running Microsoft Windows
XP, the composite USB device does not start.
CAUSE
This problem occurs because a new driver for composite USB
devices that is included in Windows XP assumes that all
composite USB devices have sequentially numbered interfaces.
If the interfaces are not sequentially numbered, the driver
(Usbccgp.sys) does not find all the interfaces when the
driver is selecting an initial configuration for the
device. The initial configuration does not work when it is
submitted to the USB driver stack because some of the
interfaces are missing in the configuration request. This
difference in the list of interfaces causes the Usbccgp.sys
driver not to start the device.
RESOLUTION
A supported fix is now available from Microsoft, but it is
only intended to correct the problem that is described in
this article. Apply it only to computers that are
experiencing this specific problem. This fix may receive
additional testing. Therefore, if you are not severely
affected by this problem, Microsoft recommends that you
wait for the next Windows XP service pack that contains
this fix.
To resolve this problem immediately, contact Microsoft
Product Support Services to obtain the fix. For a complete
list of Microsoft Product Support Services phone numbers
and information about support costs, visit the following
Microsoft Web site:
http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS&FR=1
NOTE: In special cases, charges that are ordinarily
incurred for support calls may be canceled if a Microsoft
Support Professional determines that a specific update will
resolve your problem. The typical support costs will apply
to additional support questions and issues that do not
qualify for the specific update in question.
The English version of this hotfix has the file attributes
(or later) that are listed in the following table. The
dates and times for these files are listed in coordinated
universal time (UTC). When you view the file information,
it is converted to local time. To find the difference
between UTC and local time, use the Time Zone tab in the
Date and Time tool in Control Panel.Date Time
Version Size File Name Platform
---------------------------------------------------------------------------
24-Feb-2003 14:03 5.1.2600.111 24,960 usbccgp.sys
Windows XP
21-Feb-2003 18:57 5.1.2600.1172 28,160 usbccgp.sys
Windows XP SP1
STATUS
Microsoft has confirmed that this is a problem in the
Microsoft products that are listed in the "Applies to"
section of this article.
The information in this article applies to:
Microsoft Windows XP Professional
Microsoft Windows XP Home Edition
Microsoft Windows XP Home Edition SP1
Microsoft Windows XP Home Edition SP1a
Microsoft Windows XP Professional SP1
Microsoft Windows XP Professional SP1a
Last Reviewed: 1/9/2004 (1.0)
Keywords: kbWinXPpreSP2fix kbfix kbbug kbprb kbUSB KB814560
kbAudEndUser kbAudDeveloper kbAudOEM
