USB 2.0 Problems

  • Thread starter Thread starter Real_Foggy
  • Start date Start date
R

Real_Foggy

Hello all,

I can see from the myriads of posts that I am not alone in
having problems with my USB devices, I have read many posts and have Googled
looking for an answer but can't find a solution to my particular problem;

After purchasing a Canon printer about a year or so ago I was told by WinXP
SP2 that " This Device can perform faster " I clicked the USB Icon in the
tray that the balloon pointed to and a window popped up showing under
Intel(R) 82801DB/DBM USB 2.0 Enhanced Host Controller -24CD, USB Root Hub (6
Ports) Following the recommendation I disconnected from the first port and
plugged the device into each and every port all of which resulted in the
same message. At this point I plugged the USB cable into the printers
standard USB port and put up with the slow printing speeds. This last
Christmas my wife gave me a 4G MP4 player (USB 2.0) I went and purchased a
USB 2.0 compliant card and installed it, I installed the drivers from the
disc supplied. I originally thought that my motherboard (P4PE Bios rev.
1007) did not have USB 2.0 ports although in the BIOS I had enabled the USB
2 option. Well to my surprise I still could not connect to a USB 2.0 hub and
clicking the USB Icon in the task tray now shows VIA USB Enhanced host
controller USB Root Hub (4 Ports) in addition to the previously mentioned
Intel ones. I can't for the life of me work out why windows insists that I'm
not connected to a USB 2 port. Anyone able to offer any ideas ?

What I have tried;

1. Checked That I have the latest BIOS for my board.
2. Removed all USB Devices from Device Manager (as well as ghosted items)
and allowed the computer to re-install (many times).
3. Unchecked the power management feature for each USB Root Hub.
4. Un-installed the add-on USB card and drivers and re-installed
5. Checked that the USB 2.0 Devices work on my wife's computer coincidently
also a P4PE (Bios rev. 1003).
6. I use a program called UVCView.x86.exe from the Microsoft site to
determine my USB 1.1 / 2.0 connections.

Thanks & regards.

Dave.
 
http://www.usbman.com/WebDrivers/Intel USB System Check/USBREADY.EXE
http://www.majorgeeks.com/download4181.html
See if you are USB ready, and get Everest to give accurate specs, see mine..
Or a make & model # for your OEM, DELL, HP, COMPAQ, etc..

Motherboard:
CPU Type Intel Pentium 4,
2400 MHz (18 x 133)
Motherboard Name Intel Silver Reef
D845PESV (6 PCI, 1 AGP, 2 DIMM, Audio)
Motherboard Chipset Intel Brookdale i845PE
System Memory 1024 MB (PC2700 DDR
SDRAM)
BIOS Type AMI (04/25/03)





USB1 Controller Intel 82801DB ICH4 - USB
Controller [B-0]
USB1 Controller Intel 82801DB ICH4 -
USB Controller [B-0]
USB1 Controller Intel 82801DB ICH4 -
USB Controller [B-0]
USB2 Controller Intel 82801DB ICH4 -
Enhanced USB2 Controller [B-0]
USB Device Generic USB Hub
USB Device USB Composite Device
USB Device USB Human Interface
Device
USB Device USB Human Interface
Device
USB Device USB Human Interface
Device

Cheers
j;-j
 
Real_Foggy said:
Hello all,

I can see from the myriads of posts that I am not alone in
having problems with my USB devices, I have read many posts and have
Googled looking for an answer but can't find a solution to my particular
problem;

After purchasing a Canon printer about a year or so ago I was told by
WinXP SP2 that " This Device can perform faster " I clicked the USB Icon
in the tray that the balloon pointed to and a window popped up showing
under Intel(R) 82801DB/DBM USB 2.0 Enhanced Host Controller -24CD, USB
Root Hub (6 Ports) Following the recommendation I disconnected from the
first port and plugged the device into each and every port all of which
resulted in the same message. At this point I plugged the USB cable into
the printers standard USB port and put up with the slow printing speeds.
This last Christmas my wife gave me a 4G MP4 player (USB 2.0) I went and
purchased a USB 2.0 compliant card and installed it, I installed the
drivers from the disc supplied. I originally thought that my motherboard
(P4PE Bios rev. 1007) did not have USB 2.0 ports although in the BIOS I
had enabled the USB 2 option. Well to my surprise I still could not
connect to a USB 2.0 hub and clicking the USB Icon in the task tray now
shows VIA USB Enhanced host controller USB Root Hub (4 Ports) in addition
to the previously mentioned Intel ones. I can't for the life of me work
out why windows insists that I'm not connected to a USB 2 port. Anyone
able to offer any ideas ?

What I have tried;

1. Checked That I have the latest BIOS for my board.
2. Removed all USB Devices from Device Manager (as well as ghosted items)
and allowed the computer to re-install (many times).
3. Unchecked the power management feature for each USB Root Hub.
4. Un-installed the add-on USB card and drivers and re-installed
5. Checked that the USB 2.0 Devices work on my wife's computer
coincidently also a P4PE (Bios rev. 1003).
6. I use a program called UVCView.x86.exe from the Microsoft site to
determine my USB 1.1 / 2.0 connections.
Click to expand...
You might find some help at http://usbman.com
 
Hello there Jaymon,
Thanks for the quick reply,
I ran the Intel USBREADY program and get the All clear.

Here is the Everest printout excerpt;

Motherboard:
CPU Type Intel Pentium 4,
2400 MHz (18 x 133)
Motherboard Name Asus P4PE (6 PCI, 1
AGP, 3 DDR DIMM)
Motherboard Chipset Intel Brookdale
i845PE
System Memory 1024 MB (PC3200 DDR
SDRAM)
BIOS Type Award Modular
(11/10/03)
Communication Port Communications Port
(COM1)
Communication Port Communications Port
(COM2)
Communication Port ECP Printer Port
(LPT1)


USB1 Controller Intel 82801DB ICH4 - USB
Controller [B-0]
USB1 Controller Intel 82801DB ICH4 -
USB Controller [B-0]
USB1 Controller Intel 82801DB ICH4 -
USB Controller [B-0]
USB1 Controller VIA VT83C572 PCI-USB
Controller
USB1 Controller VIA VT83C572 PCI-USB
Controller
USB2 Controller Intel 82801DB ICH4 -
Enhanced USB2 Controller [B-0]
USB2 Controller VIA USB 2.0 Enhanced
Host Controller
USB Device USB Human Interface
Device

Hope the above is some help to you in helping me.

Thanks
Dave.

Jaymon said:
http://www.usbman.com/WebDrivers/Intel USB System Check/USBREADY.EXE
http://www.majorgeeks.com/download4181.html
See if you are USB ready, and get Everest to give accurate specs, see
mine..
Or a make & model # for your OEM, DELL, HP, COMPAQ, etc..

Motherboard:
CPU Type Intel Pentium 4,
2400 MHz (18 x 133)
Motherboard Name Intel Silver Reef
D845PESV (6 PCI, 1 AGP, 2 DIMM, Audio)
Motherboard Chipset Intel Brookdale
i845PE
System Memory 1024 MB (PC2700
DDR
SDRAM)
BIOS Type AMI (04/25/03)





USB1 Controller Intel 82801DB ICH4 - USB
Controller [B-0]
USB1 Controller Intel 82801DB
ICH4 -
USB Controller [B-0]
USB1 Controller Intel 82801DB
ICH4 -
USB Controller [B-0]
USB2 Controller Intel 82801DB
ICH4 -
Enhanced USB2 Controller [B-0]
USB Device Generic USB Hub
USB Device USB Composite
Device
USB Device USB Human Interface
Device
USB Device USB Human Interface
Device
USB Device USB Human Interface
Device

Cheers
j;-j


Real_Foggy said:
Hello all,

I can see from the myriads of posts that I am not alone
in
having problems with my USB devices, I have read many posts and have
Googled
looking for an answer but can't find a solution to my particular problem;

After purchasing a Canon printer about a year or so ago I was told by
WinXP
SP2 that " This Device can perform faster " I clicked the USB Icon in the
tray that the balloon pointed to and a window popped up showing under
Intel(R) 82801DB/DBM USB 2.0 Enhanced Host Controller -24CD, USB Root Hub
(6
Ports) Following the recommendation I disconnected from the first port
and
plugged the device into each and every port all of which resulted in the
same message. At this point I plugged the USB cable into the printers
standard USB port and put up with the slow printing speeds. This last
Christmas my wife gave me a 4G MP4 player (USB 2.0) I went and purchased
a
USB 2.0 compliant card and installed it, I installed the drivers from the
disc supplied. I originally thought that my motherboard (P4PE Bios rev.
1007) did not have USB 2.0 ports although in the BIOS I had enabled the
USB
2 option. Well to my surprise I still could not connect to a USB 2.0 hub
and
clicking the USB Icon in the task tray now shows VIA USB Enhanced host
controller USB Root Hub (4 Ports) in addition to the previously mentioned
Intel ones. I can't for the life of me work out why windows insists that
I'm
not connected to a USB 2 port. Anyone able to offer any ideas ?

What I have tried;

1. Checked That I have the latest BIOS for my board.
2. Removed all USB Devices from Device Manager (as well as ghosted items)
and allowed the computer to re-install (many times).
3. Unchecked the power management feature for each USB Root Hub.
4. Un-installed the add-on USB card and drivers and re-installed
5. Checked that the USB 2.0 Devices work on my wife's computer
coincidently
also a P4PE (Bios rev. 1003).
6. I use a program called UVCView.x86.exe from the Microsoft site to
determine my USB 1.1 / 2.0 connections.

Thanks & regards.

Dave.
Click to expand...
Click to expand...
 
Hello there Smoker,
I have been to that site and have followed some of the advice as well as
downloading some updated VIA drivers all to no avail.
Any other suggestions ?

Thanks
Dave.
 
Hello Jaymon, thanks for the help,

Ok, I don't no why the VIA USB 2.0 host controller is even being used with
your Intel chipset, ie.. same as mine..? Should be ICH4 like mine is..
Click to expand...

VIA USB 2.0 is for the seprate USB 2.0 card I installed. - sorry should have
made that clearer

Go to the OEM link here, see below..
http://support.asus.com/download/download_item.aspx?model=P4PE&product=1&type=All&SLanguage=en-us
Click to expand...

I saw this on the ASUS site and downloaded it in the text is states:
"If you're using Windows XP SP1 (Service Pack 1) or later versions, you DO
NOT need to
install this driver, because they already contain software support for USB
2.0."

But I thought I'd give it a go anyway .... it hasn't changed anything 8^(
Also, did you update the chipset drivers from the OEM site, ever..?

5.0.2.1003 2003/10/20 update
Click to expand...

Yes I had updated to this version some time ago.


Looks like I might have to bite the bullet and wipe the drive and re-install
WinXP, I tried a repair install only to find that it has made my system
start up slower and seems to hang more frequently.

Thanks for your time in trying to solve my problem


Regards,

Dave
 
Hay Dave..

Sorry, you may have to do a fresh install, see these good reference links if
you do..
http://www.michaelstevenstech.com/cleanxpinstall.html
http://www.michaelstevenstech.com/XPrepairinstall.htm
http://www.winsupersite.com/showcase/windowsxp_sg_clean.asp

Real_Foggy said:
Hello Jaymon, thanks for the help,



VIA USB 2.0 is for the seprate USB 2.0 card I installed. - sorry should have
made that clearer
Click to expand...

Might try uninstalling the card and drivers, until you can get Intel's ICH4
2.0 USB controller up and or showing as you see it showing on my system, in
my previous post..
I saw this on the ASUS site and downloaded it in the text is states:
"If you're using Windows XP SP1 (Service Pack 1) or later versions, you DO
NOT need to
install this driver, because they already contain software support for USB
2.0."

But I thought I'd give it a go anyway .... it hasn't changed anything 8^(
Click to expand...
I have the MS USB driver too, built my system pre SP.. After installing XP,
I did the chipset driver install first, off the setup disk that came with the
Intel board, the USB drivers were messed up on the disk, had to install them
later from the Intel site.. Alway good after a new build to update from the
OEM site asap..
Yes I had updated to this version some time ago.
Click to expand...

As you should have..
Looks like I might have to bite the bullet and wipe the drive and re-install
WinXP, I tried a repair install only to find that it has made my system
start up slower and seems to hang more frequently.

Thanks for your time in trying to solve my problem
Click to expand...

Just happy to help if possible..

Regards,

Dave
Click to expand...
Best of luck..
j;-j
 
Hello
I to am in the same situation and have done it all. I thought it was just my
PC but it started around the holidays after I installed the ipod information
to download music.
I have also posted a help on here if you find anything out I will continue
to view the site if I come across a fix I will also post maybe we all can get
this fixed.
READY TO PULL MY HAIR OUT ON THIS!!!!
Ms S.
 
Hello there Jaymon,

Well I bit the bullet and backed up my C drive (Cloned) and wiped it and
re-loaded WinXP SP2 initially the USB ports wouldn't work at USB 2.0 so I
decided to use the standard enhanced Driver and lo and behold the
motherboard USB ports now operate at USB 2.0, but the add-in card's ports
still won't operate at full speed ... might have to try and alter some IRQ
settings or change to another PCI slot... anyhow at least I can move my USB
1.1 devices to the add-in card and my usb 2.0 devices to the ports on the
motherboard for a short term fix.

Thanks for the links and your efforts in helping me.

Regards

Dave
 
Hello there Ms S,

The answer for me was to re-format my C drive and re-install WinXP SP-2 and
roll back the driver to The Standard Enhanced driver (version 5.1.2600.0)
for the motherboards USB ports. I now have my USB 2.0 Devices working at
full speed.

I don't know if this will fix your problem but I felt that I had exhausted
all avenues in trying to get these ports to work at full speed and for me it
was crunch time .... a side benefit is I have gained extra disc space as I
haven't loaded all those bits of software I had accumulated and no longer
use and the PC is running a lot faster .... down side was the amount of time
re-loading the software that I needed and downloading all the updates form
MS and for the AV program to mention just two.

Hope this is of help

Dave.
 
Oh Boy!
that will be alot of work but what if after you did all that work if it
starts up again?
I think I'm going to keep trying there has to be an answer I'm determined.
Thank you.
Ms S.
 
Thanks Dave, if I was able to help you then your most welcome..
Sorry you had to bite the proverbial bullet, though..
Might try the OEM site for the USB 2.0 card to see if there are any updates,
may need to reinstall the card and it's driver or updated driver..?
Cheers
j;-j
 
Add me to the rack. My once useful USB 2.0 external hard drive now
saves just 6 Mbps. The XP error messages: "This device can perform
faster...if you connect it to a Hi-Speed USB 2.0 port..." are
maddening, because we CAN'T connect it to a Hi-Speed port. The port
has detected that the device is USB 2.0 (or there wouldn't be the
error message) but it nevertheless fails to route to a high speed
bus. Mine is a Thinkpad T42. The Intel 855PM chipset includes 4 USB
controllers, only one of which is USB 2.0. Both physical ports should
be USB 2.0 capable. There is a funny communication among the drivers
that worked two months ago, but no longer.
I guess I've wasted 15 hours on this so far. But to reload XP and all
would take more than 15 days. That is why some of us, like Ms. S,
prefer to fight on, although I'm no more competent than Dave who
started the strand with hope the problem had a solution.
I'm not sure that having correct drivers is the answer. The USB
drivers from SP2 worked fine, and they are still the drivers XP
updates with. I tried Intel's:
INF Update Utility [INFINST.EXE] (1541KB) 6.3.0.1007 12/16/2004
This utility installs INF files that inform the operating system
how to properly configure the chipset for specific functionality
such as USB and AGP.
The effect was strange. It caused XP's Device Manager to rename and
(especially to) reorder list of 4 USB controllers. It didn't seem to
change the drivers (again, according to Device Mgr), but after the
Intel treatment the driver-checking website http://
www.driveragent.com, which previously said 3 of the 4 controllers had
BAD drivers now said OK for them all. Still, of course, the error
messages, and 6 Mbps transfer.
Did we provoke this problem, with our software practices, or did it
creep in with an XP update?
How can we find real experts -- even if we need to chip in and pay
money -- who can solve this problem?
Help!!
Dennis
 
P.S. The program <<UVCView.x86.exe>> mentioned by Dave sounds
useful, but seems no longer available on the Microsoft site. Does
anyone have it or know where to get it?
Thanks,
Dennis



Add me to the rack. My once usefulUSB2.0 external hard drive now
saves just 6 Mbps. The XP error messages: "This device can perform
faster...if you connect it to a Hi-SpeedUSB2.0 port..." are
maddening, because we CAN'T connect it to a Hi-Speed port. The port
has detected that the device isUSB2.0 (or there wouldn't be the
error message) but it nevertheless fails to route to a high speed
bus. Mine is a Thinkpad T42. The Intel 855PM chipset includes 4USB
controllers, only one of which isUSB2.0. Both physical ports should
beUSB2.0 capable. There is a funny communication among the drivers
that worked two months ago, but no longer.
I guess I've wasted 15 hours on this so far. But to reload XP and all
would take more than 15 days. That is why some of us, like Ms. S,
prefer to fight on, although I'm no more competent than Dave who
started the strand with hope the problem had a solution.
I'm not sure that having correct drivers is the answer. TheUSB
drivers from SP2 worked fine, and they are still the drivers XP
updates with. I tried Intel's:
INF Update Utility [INFINST.EXE] (1541KB) 6.3.0.1007 12/16/2004
This utility installs INF files that inform the operating system
how to properly configure the chipset for specific functionality
such asUSBand AGP.
The effect was strange. It caused XP's Device Manager to rename and
(especially to) reorder list of 4USBcontrollers. It didn't seem to
change the drivers (again, according to Device Mgr), but after the
Intel treatment the driver-checking website http://www.driveragent.com, which previously said 3 of the 4 controllers had
BAD drivers now said OK for them all. Still, of course, the error
messages, and 6 Mbps transfer.
Did we provoke this problem, with our software practices, or did it
creep in with an XP update?
How can we find real experts -- even if we need to chip in and pay
money -- who can solve this problem?
Help!!
Dennis

Thanks Dave, if I was able to help you then your most welcome..
Sorry you had to bite the proverbial bullet, though..
Might try the OEM site for theUSB2.0 card to see if there are any updates,
may need to reinstall the card and it's driver or updated driver..?
Cheers
j;-j
Click to expand...
Click to expand...
 
http://www-307.ibm.com/pc/support/site.wss/document.do?sitestyle=lenovo&lndocid=MIGR-46058
I think the above link should indicate your Thinkpad T42's chipset driver,
as a rule (my own rule of thumb) I only recomend using system drivers from
the OEM's site for OEM computers or mobo's..

http://www-307.ibm.com/pc/support/s...yind=0&operatingsystemind=53385&validate=true
You may find other pertinent info and or drivers for your laptop from the
above OEM's link..

Sorry, I don't know of a registry fix or a quick fix for your particular
situation, there could be a myriad of compounded reasons as to why this has
happend..?

You can always take the laptop to your local computer repair shop, they
will, I'm sure, be more than willing to take your money..

Cheers
j;-j

[email protected] said:
Add me to the rack. My once useful USB 2.0 external hard drive now
saves just 6 Mbps. The XP error messages: "This device can perform
faster...if you connect it to a Hi-Speed USB 2.0 port..." are
maddening, because we CAN'T connect it to a Hi-Speed port. The port
has detected that the device is USB 2.0 (or there wouldn't be the
error message) but it nevertheless fails to route to a high speed
bus. Mine is a Thinkpad T42. The Intel 855PM chipset includes 4 USB
controllers, only one of which is USB 2.0. Both physical ports should
be USB 2.0 capable. There is a funny communication among the drivers
that worked two months ago, but no longer.
I guess I've wasted 15 hours on this so far. But to reload XP and all
would take more than 15 days. That is why some of us, like Ms. S,
prefer to fight on, although I'm no more competent than Dave who
started the strand with hope the problem had a solution.
I'm not sure that having correct drivers is the answer. The USB
drivers from SP2 worked fine, and they are still the drivers XP
updates with. I tried Intel's:
INF Update Utility [INFINST.EXE] (1541KB) 6.3.0.1007 12/16/2004
This utility installs INF files that inform the operating system
how to properly configure the chipset for specific functionality
such as USB and AGP.
The effect was strange. It caused XP's Device Manager to rename and
(especially to) reorder list of 4 USB controllers. It didn't seem to
change the drivers (again, according to Device Mgr), but after the
Intel treatment the driver-checking website http://
www.driveragent.com, which previously said 3 of the 4 controllers had
BAD drivers now said OK for them all. Still, of course, the error
messages, and 6 Mbps transfer.
Did we provoke this problem, with our software practices, or did it
creep in with an XP update?
How can we find real experts -- even if we need to chip in and pay
money -- who can solve this problem?
Help!!
Dennis


Thanks Dave, if I was able to help you then your most welcome..
Sorry you had to bite the proverbial bullet, though..
Might try the OEM site for theUSB2.0 card to see if there are any updates,
may need to reinstall the card and it's driver or updated driver..?
Cheers
j;-j
Click to expand...
Click to expand...
 
Ms S. said:
Oh Boy!
that will be alot of work but what if after you did all that work if it
starts up again?
I think I'm going to keep trying there has to be an answer I'm determined.
Thank you.
Ms S.
Click to expand...
Hi all,

I have the same problem on my TP T40. Tried everything apart from
reinstalling XP. Nice to have a new PC, but it seems like a car workshop
suggesting to take the whole car apart for fixing a CDplayer problem..........
So in desparation I have tried a workaround. For USD 20 i bought a PCcard
with two USB 2.0 ports (Sandberg), and that seems to work
beautifully..........

Love
Hans-Henrik
 
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