urgent - Office 2003 - Outlook cannot connect to Exchange

[Shan McArthur]

Hello,

I have installed Office 2003 (RTM) and can no longer use outlook against my
Exchange 2000 Server. I have tried everything that I can think of including
deleting my profile completely and starting from scratch. There is nothing
wrong with my Exchange account as I can still access email using another
computer. I upgraded from Office 2000 to 2003 with no installation of XP or
any beta Office software.

Has anyone else experienced this problem? Are there any ideas as to things
that I can do to attempt to resolve these problems? MSDN will not be
staffed to support Office 2003 until October 1.

Thanks,
Shan McArthur

 

[Diane Poremsky [MVP]]

are you getting any errors?

one fairly common problem is the rpc keys are missing - see if these keys
are present on your machine:

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Rpc\ClientProtocols]
"ncacn_np"="rpcrt4.dll"
"ncacn_ip_tcp"="rpcrt4.dll"
"ncadg_ip_udp"="rpcrt4.dll"
"ncacn_http"="rpcrt4.dll"


--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours

http://www.poremsky.com - http://www.cdolive.com

Expert Zone http://www.microsoft.com/windowsxp/expertzone

Search for answers: http://groups.google.com
Most recent posts to the Outlook newsgroups:
http://groups.google.com/groups?as_ugroup=microsoft.public.outlook.*&num=30

 

[Shan McArthur]

I ended up reinstalling Office 2003 a number of times to no avail,
uninstalling it, reinstalling Office 2000, then uninstalling Office 2000 and
installing Office 2003 again. FINALLY! I can now connect to my Exchange
2000 Server.

Shan

 

[Doug Hughes]

Diane-

Thanks for the post, it fixed my problem...I was stumped
for hours.

Sincerely,
Doug Hughes

-----Original Message-----
are you getting any errors?

one fairly common problem is the rpc keys are missing - see if these keys
are present on your machine:

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Rpc\ClientProtocols
]
"ncacn_np"="rpcrt4.dll"
"ncacn_ip_tcp"="rpcrt4.dll"
"ncadg_ip_udp"="rpcrt4.dll"
"ncacn_http"="rpcrt4.dll"


--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours

http://www.poremsky.com - http://www.cdolive.com

Expert Zone http://www.microsoft.com/windowsxp/expertzone

Search for answers: http://groups.google.com
Most recent posts to the Outlook newsgroups:
http://groups.google.com/groups? as_ugroup=microsoft.public.outlook.*&num=30

Hello,

I have installed Office 2003 (RTM) and can no longer

use outlook against
my

Exchange 2000 Server. I have tried everything that I

can think of
including

deleting my profile completely and starting from

scratch. There is
nothing

wrong with my Exchange account as I can still access email using another
computer. I upgraded from Office 2000 to 2003 with no

installation of XP
or

any beta Office software.

Has anyone else experienced this problem? Are there

any ideas as to
things

that I can do to attempt to resolve these problems? MSDN will not be
staffed to support Office 2003 until October 1.

Thanks,
Shan McArthur

.