urgent - office 2003 install - not able to connect to exchange

  • Thread starter Thread starter Shan McArthur
  • Start date Start date
S

Shan McArthur

Hello,

I just installed the RTM version of Office 2003. I was previously running
Office 2000 and have NEVER had a beta version of office on my machine. The
upgrade process went smoothly, but after the upgrade, I am unable to use
Outlook against my Exchange 2000 Server.

I deleted my Outlook profile and launched Outlook 2003. I went through the
new account wizard very easily and it had no problems validating my
username. However, when the wizard is complete, I see a "Configuring
Outlook" screen with the "Migrating Account Settings" stage in bold. I also
get an error message that states:

Unable to open your default e-mail folders. You must connect to your
Microsoft Exchange Server computer with the current profile before you can
synchronize your folders with your offline folder file.". Dismissing the
dialog closes outlook.

I am using the same username as my Exchange server has registered as my
primary address. This worked fine with Outlook 2000.

I then went into my profile and disabled offline folder use (hoping to get
rid of the previous error message). Now when I start Outlook, it states the
following:

"Unable to open your default e-mail folders. The Microsoft Exchange Server
computer is not available. Either there are network problems or the
Microsoft Exchange Server computer is down for maintenance."

I can ping the server and NET VIEW server with no problems. A network sniff
demonstrates my workstation communicating with the Exchange server over TCP
port 135; I cannot see anything wrong.

I then manually added a data file (Outlook 97-2000). I now get the
following error message:
"Cannot start Microsoft Office Outlook. Unable to open the Outlook window.
The set of folders could not be opened."

There are no release notes in the product that help me diagnose this issue.

Are there any other steps that I can perform to fix this?

Thanks,
Shan McArthur
 
I ended up reinstalling Office 2003 a number of times to no avail,
uninstalling it, reinstalling Office 2000, then uninstalling Office 2000 and
installing Office 2003 again. FINALLY! I can now connect to my Exchange
2000 Server.

Shan
 
I've had the some problem for the last 3 weeks. I've
been trying to connect across the internet to a remote
Exhange Server and was led to believe it's related to
some of the ISPs blocking traffice on Port 135 which is
used to authenticate users.

Based on you recent posts, it sounds like something else
is happening as I can't connect even if I use a VPN.

I'm not sure I like the solution so far which is reload
again and again.....
 
I am happy the problem was solved; what was wrong and how
did uninstalling it and reisnatlling solve the problem? We
have been experiencing the same problems and have tried a
number of things save uninstalling and reinstalling. Thats
kind of a screwy solution...
Seth Juarez
 
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