Upgraded to Office 2003

  • Thread starter Thread starter bryan
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bryan

Just upgraded to Office 2003 and now cannot open ANY
office xp prof documents from previous versions. No word,
excel or ppt files can be opened. All have error messages
such as "Powerpoint can't read <filename>..."

Any ideas what might have happened?
 
-----Original Message-----
Just upgraded to Office 2003 and now cannot open ANY
office xp prof documents from previous versions. No word,
excel or ppt files can be opened. All have error messages
such as "Powerpoint can't read <filename>..."

Any ideas what might have happened?
.
Should note also - I applied the hotfix for this and it
Click to expand...
did not solve the problem.
 
Hi Bryan,

If you can create a very small example (1 or 2 slides with default <blank>
design and no images) in PowerPoint 2002 which you are unable to open in
PowerPoint 2003, go ahead and attach it to a reply to this thread and I
will be glad to have our testers look at it.

John Langhans

Supportability Program Manager
Microsoft Office PowerPoint for Windows
Microsoft Office Picture Manager for Windows

This posting is provided "AS IS" with no warranties, and confers no rights.

Use of any included script samples are subject to the terms specified at
http://www.microsoft.com/info/cpyright.htm
 
Hello Bryan,

I have discovered another possible cause for your problem. Older versions
of Norton AntiVirus will cause this symptom when trying to open up files in
Office 2003 applications. The following article gives instructions on how
to disable the OfficeAV.dll so that you can continue to use your anti-virus
software but it won't be invoked when trying to open up Office documents.

329820 OFF: Latest Information About How to Use Microsoft Office with the
http://support.microsoft.com/?id=329820

John Langhans

Supportability Program Manager
Microsoft Office PowerPoint for Windows
Microsoft Office Picture Manager for Windows

This posting is provided "AS IS" with no warranties, and confers no rights.

Use of any included script samples are subject to the terms specified at
http://www.microsoft.com/info/cpyright.htm
 
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