OK. Too bad there is a problem with the printer. I agree, it's
a very
poor choice of scenarios. It's too bad that you did not keep
your
product codes.
If you registered the programs, you might be able to call the
product
support number for each program and get install codes.
So, now what? Sympathy is one thing, help is another.
We obviously have no idea what you tried since you have told
us (twice)
little more than your experience with MS support. Interesting,
perhaps,
but useless in helping anyone understand the problem. Also,
you see to
imply that everything has been tried. If that is true, no one
here can
possibly suggest anything more. What is there to suggest if
everything
has been tried?
if your purpose is to complain about Microsoft "outsourced"
support, it
might be more useful to use the contact information on MS' web
pages to
contact someone who actually can take your complaint to the
proper
people.
If you are interested is seeing if there is something else
that might
solve the problem, we can explorer some options.
Since the system did work properly at one time, with Win98,
the odds-on
favourite possibility is that Win XP update did not handle the
change
from Win98 drivers to Win XP drivers properly. My suggestion
was aimed
at overcoming that,
Was a "repair/restore" install of XP tried? Now, please tell
us what you
have tried already in some detail.
Tom
MSMVP
Windows Shell/User
: Both suggestions offered so far were eventually ones we did
(backed up
by
: microsoft outsourced support). We did these, and all
veriations on it,
a
: couple dozen times, to no avail. Next the techie installed a
second
: installation (booting from the CD) on a different part of
the C drive,
and
: that one worked fine with the printer, but did not of course
recognize
any of
: my other programs, which were tied to the upgrade
installation I
bought and
: installed.
:
: Now I would just migrate the programs over to the second
installation,
but I
: am careless about saving old product codes, so for prgrams
like the
$600
: adobe photo program I bought, I would have to buy again,
probably 3 or
4
: thousand dollars worth of programs accumulated in the past 6
years. So
I am
: stuck between having a printer or gaving my prgrams. I
should not have
to
: have one or the other.
:
: "Thomas Ferguson" wrote:
:
: > Carey gives a link to use to get the printer drivers. Do
that. Next,
: > navigate to
: >
http://members.shaw.ca/bsanders/CleanPrinterDrivers.htm#LexmarkDriver
: > and use that information to remove the present printer
drivers from
your
: > updated to Windows XP partition on the HD.
: >
: > Next, shut the computer down and turn the [power off the
computer
and
: > printer. Disconnect the printer from the computer. Turn
the computer
on
: > and start Windows. Install the drivers according to the
instructions. I
: > would try the install using the USB connection. Do not
connect the
: > printer to the computer until the instructions indicate.
: >
: > Let us know.
: >
: > Tom
: > MSMVP
: > Windows Shell/User
: >
: >
: > : > :I upgraded from Windows 98 to Windows XP, and have been
in h@ll
since
: > then. I
: > : have tried to use thier free outsourced support, but so
far have
spent
: > dozens
: > : of hours on long distance calls, mostly listening to
muzak. My
Windows
: > 98
: > : worked fine with my HP Deskjet series 5500 printer. At
the upgrade
it
: > of
: > : course no longer was able to recognize my printer, the
driver
being
: > the one
: > : for the old system. Eventually after hours being on
hold, i was
able
: > to get a
: > : techie from india, who downloaded the new driver, but
the upgrade
: > won't
: > : recognize the printer. we tried turning all possible
variations on
and
: > off,
: > : but eventually we reistalled the windows upgrade in a
different
area
: > (booting
: > : from the CD). Well now this version of the upgrade
works, but of
: > course it
: > : does not work with my files or programs, that are
connected to the
: > upgrade
: > : that does not work. The techie seems to think he has
helped me,
but i
: > beg to
: > : differ. I should not have to choose between a printer
and all my
files
: > and
: > : programs.
: >
: >
: >
